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<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">Please
read the following to help protect Jefferson Lab and your own
personal
information and our information technology systems.<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">Important
Highlights:<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">•<span style="mso-tab-count:1">
</span>Just clicking on a link can result in
the compromise of your account, computer, or information.<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">•<span style="mso-tab-count:1">
</span>Before you click on a link or enter
any information into a web site, always verify the location by
mousing over the
link or reviewing the URL bar in your web browser.<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">•<span style="mso-tab-count:1">
</span>Providing your JLab username/password
to non-JLab web sites is never acceptable, and can result in
account compromise
or data loss.<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">Jefferson
Lab email accounts have received multiple phishing emails over
the past three
days. These phishing emails ranged from claiming to have
information from the
Helpdesk, to notification of password expiration and the need to
reconfirm your
laboratory computer account. Although the link supplied in the
email messages
was clearly not a JLab web site, the text for the link obscured
that fact and
the web site itself used JLab logos and other identifying
features to make it
look legitimate. <o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">JLab
received about 1000 phishing emails and over 80 JLab computer
account holders
(also known as users) clicked on the link in the email. Of the
80 users that clicked on the
link, at least 11 provided their JLab credentials. This phishing
attack had
about an 8 percent click-rate and a 1 percent success rate – a
fairly high
fraction relative to previous phishing attacks at Jefferson Lab.<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">Fortunately
for this particular attack, we were able to determine the names
of those who
supplied their JLab credentials or who clicked on the link from
JLab, as well
as those who called the helpdesk to report having clicked on the
link. This
helped to limit the damage, by allowing the helpdesk to disable
or change the
passwords for those accounts immediately. If you ever find that
you have
supplied your JLab credentials to a non-JLab resource, please
report this to
the helpdesk and change your password immediately.<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">Phishing
attacks like this one can cause significant disruption to an
individual or to
the laboratory, and could potentially compromise sensitive
information. In many
cases, recovery from an infected web site can impact lab
business, or require
helpdesk support, so it is critical that you report if your
credentials have
been compromised. Please take a moment to consider best
practices for web
browsing and general protection of your JLab password.<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">Even
just clicking on a link can result in malware being installed on
your system or
a zero-day vulnerability being exploited, both of which allow a
hacker to gain
access to your computer and JLab computing resources. Never
click on a link you
are unfamiliar with. When you receive any type of email with a
link in it, the
actual link location may not match the text that is shown on the
screen. Take a
couple of steps to ensure that you know where the link will
actually take you.
Hover over the link with your mouse before you click on it.
Email clients and
web browsers will tell you the actual location, usually in the
bottom left of
the screen. In the Zimbra web client, you will also see this
right under your
mouse pointer.<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">In
general, only visit web sites that you are familiar with – those
that you have
visited before or that are well known. If you are using a search
engine to find
information or following links from other web pages, take a
moment before you
click on any link to look at the actual URL. If it seems
suspicious, it probably is. <o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">When
being asked for your username/password, always be sure that the
page you are on
is a Jefferson Lab resource. Does the domain name in the URL
(uniform resource
locator) end with "jlab.org"? If not, then it’s not a Jefferson
Lab
resource – don’t supply your credentials. For reference, the
parts of a URL
are:<span style="mso-spacerun:yes">
</span>protocol://hostname.domain_name/file_path<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">For
example: <a class="moz-txt-link-freetext" href="http://www.jlab.org/search/index.html">http://www.jlab.org/search/index.html</a> (jlab.org is the
domain name)<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">Forward
all spam, especially phishing attacks, to <a class="moz-txt-link-abbreviated" href="mailto:spam@jlab.org">spam@jlab.org</a>. This
will allow the IT
Division to deploy preventative measures, such as web site
blocks or email
filtering, to help mitigate potential damage.<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif"">For
more helpful information, visit the Computer Center web site at
cc.jlab.org<span style="mso-spacerun:yes"> </span>and review
the phishing/spam
resources provided.<br>
</span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><br>
<i>This message is being sent on behalf of Jefferson Lab's
Computer Center and Information Technology Division.</i><br>
</p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><br>
Regards,<br>
Deb Magaldi<br>
Public Affairs<br>
Jefferson Lab<br>
<br>
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Roman","serif""><o:p></o:p></span></p>
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