[All_staff] Transitioning Information for Jlab's Travel Agency

[Heidi Derby]

*Omega World Travel Awarded JLab Contract for Travel Services*

*
*

*Who is Omega World Travel?*

Omega World Travel has over 43 years of experience in the travel 
industry with a diversified customer base across multiple industries as 
well as DOE Laboratories.

*When is the Omega “Go-Live” date?*

The “Go-Live” date is Monday, August 1, 2016.

*Why did we select Omega World Travel?*

Omega’s capabilities and experience, coupled with advantageous pricing 
and customer satisfaction, resulted in their selection.

*What does this mean to me?*

The Concur system will still be used for all on-line travel 
reservations.We will have a primary agent, although they will no longer 
be on-site. All calls will go into a queue with first priority to our 
Omega primary agent (Janice Bowser).If she is unavailable, the call will 
be answered by another agent.

*When is the Concur On-Line Transition Period?*

The Concur on-line reservation system will be unavailable starting 5pm 
on Friday July 29^th through 10am Monday August 1^st in order to 
transfer traveler profiles and records.

*What happens if I have an urgent inquiry during the transition period?*

Call CI Azumano through 11:59pm July 31^st or

Call Omega starting midnight August 1^st .

*What happens to travel arrangements made prior to the “Go-Live” date?*

All arrangements made by CI Azumano will be transferred to Omega on 
August 1^st .Therefore, if assistance is needed on or after August 1^st 
, you must contact Omega.

*Questions / Concerns*

Omega representatives will be holding informational / training sessions 
August 1^st 3:00pm – 4:00pm and August 2^nd 2:00pm – 3:00pm in the Cebaf 
Center Auditorium.All staff are encouraged to attend.

Topics will cover:

Introduction of Omega’s Account Manager, Reservation Agent, and 
Transition Team,

Elimination of on-site agent,

Who to contact when,

After hour emergency services,

Establishing a traveler profile,

Utilizing the Concur System,

New booking options,

Challenges faced with ever changing airline practices,

Omega Alerts,

And much more….

*Contact CI Azumano (CIAZ) through July 31, 2016:*

During Business Hours Monday – Friday 8am – 6pm (757) 461-0022 ext.4117

After Hours 1 - (888) 461-0022

Email jlab-travel at ciazumano.com

**

*Contact Omega World Travel starting August 1, 2016:*

Business Hours Monday – Friday 8am – 6pm

1 - (888) 527-1279,

Email - Jefferson at owt.net <mailto:Jefferson at owt.net>

If you call outside of business hours, you will automatically drop into 
an *After Hour Services queue and additional charge applies.*

**

*Concur General and Technical support 1-866-635-8497*

Text Box: T:\turk\Travel\Omega\JLab Communication All Staff v2.docx*JLab 
Travel Services 757-269-7192, Email **TRAVELS at jlab.org* 
<mailto:TRAVELS at jlab.org>**

Please be sure to monitor your e-mail for further information on the 
transition and cut-over

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