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<p><span style="mso-bidi-font-weight: normal"><span
style="font-size:14.0pt;line-height:115%;font-family:
"Arial","sans-serif"" lang="EN-GB">Note:
All information included again, but <font color="#ff0000">changes</font>
from the last email are noted in <font color="#ff0000">red</font>.<br>
</span></span></p>
<span
style="font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif";mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;color:black;mso-ansi-language:EN-GB;mso-fareast-language:EN-US;mso-bidi-language:AR-SA"
lang="EN-GB"></span><b style="mso-bidi-font-weight: normal"><span
style="font-size:14.0pt;line-height:115%;font-family:
"Arial","sans-serif"" lang="EN-GB"><br>
Omega World Travel Awarded JLab Contract for Travel Services<o:p></o:p></span></b>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Who is Omega World Travel?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Omega World Travel has over 43 years of experience
in the travel industry with a diversified customer base across
multiple industries as well as DOE Laboratories.<span
style="mso-spacerun:yes"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">When is the Omega “Go-Live” date?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-indent:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">The “Go-Live” date is Monday, August 1, 2016.<o:p></o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Why did we select Omega World Travel?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Omega’s capabilities and experience, coupled with
advantageous pricing and customer satisfaction, resulted in
their selection.<span style="mso-spacerun:yes"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">What does this mean to me?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">The Concur system will still be used for all
on-line travel reservations.<span style="mso-spacerun:yes"> </span>We
will have a primary agent, although they will no longer be
on-site. <span style="mso-spacerun:yes"> </span>All calls will
go into a queue with first priority to our Omega primary agent
(Janice Bowser).<span style="mso-spacerun:yes"> </span>If she
is unavailable, the call will be answered by another agent.<o:p></o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">When is the Concur On-Line Transition Period?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">The Concur on-line reservation system will be
unavailable starting 5pm on Friday July 29<sup>th</sup> through
10am Monday August 1<sup>st </sup>in order to transfer traveler
profiles and records.<span style="mso-spacerun:yes"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">What happens if I have an urgent inquiry during
the transition period?<o:p></o:p></span></b></p>
<p class="MsoNormal"
style="margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;margin-bottom:.0001pt"><span
style="font-size:10.0pt;
line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Call CI Azumano through 11:59pm July 31<sup>st</sup>
or <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Call Omega starting midnight August 1<sup>st</sup>.<span
style="mso-spacerun:yes"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">What happens to travel arrangements made prior to
the “Go-Live” date?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">All arrangements made by CI Azumano will be
transferred to Omega on August 1<sup>st</sup>.<span
style="mso-spacerun:yes"> </span>Therefore, if assistance is
needed on or after August 1<sup>st</sup>, you must contact
Omega. <br>
</span></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB"></span><font color="#ff0000"><b>Individuals
currently holding international itineraries issued by CIAZ
will receive an email with contact information.</b></font></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Questions / Concerns<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Omega representatives will be holding informational
/ training sessions August 1<sup>st</sup> 3:00pm – 4:00pm and
August 2<sup>nd</sup> 2:00pm – 3:00pm in the Cebaf Center
Auditorium.<span style="mso-spacerun:yes"> </span>All staff
are encouraged to attend.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;line-height:115%;
font-family:"Arial","sans-serif""
lang="EN-GB"><span style="mso-tab-count:1"> </span>Topics
will cover:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;line-height:115%;
font-family:"Arial","sans-serif""
lang="EN-GB"><span style="mso-tab-count:2">
</span>Introduction of Omega’s Account Manager, Reservation
Agent, and Transition Team,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:.5in"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Elimination of on-site agent,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;line-height:115%;
font-family:"Arial","sans-serif""
lang="EN-GB"><span style="mso-tab-count:2">
</span>Who to contact when,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB"><span style="mso-tab-count:1"> </span>After
hour emergency services,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;line-height:115%;
font-family:"Arial","sans-serif""
lang="EN-GB"><span style="mso-tab-count:2">
</span>Establishing a traveler profile,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;line-height:115%;
font-family:"Arial","sans-serif""
lang="EN-GB"><span style="mso-tab-count:2">
</span>Utilizing the Concur System,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;line-height:115%;
font-family:"Arial","sans-serif""
lang="EN-GB"><span style="mso-tab-count:2">
</span>New booking options,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:.5in"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Challenges faced with ever changing airline
practices,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB"><span style="mso-tab-count:1"> </span>Omega
Alerts, <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:.5in"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">And much more….<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;line-height:115%;
font-family:"Arial","sans-serif""
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Contact CI Azumano (CIAZ) through July 31, 2016:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">During Business Hours Monday – Friday 8am – 6pm
(757) 461-0022 ext.4117<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">After Hours 1 - (888) 461-0022<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Email <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:jlab-travel@ciazumano.com">jlab-travel@ciazumano.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Contact Omega World Travel starting August 1,
2016:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Business Hours Monday – Friday 8am – 6pm <o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:.5in"><font color="#ff0000"><b><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">For Domestic Calls - 1 - (888) 527-1279,</span></b></font></p>
<p class="MsoNormal" style="text-indent:.5in"><font color="#ff0000"><b>For
International Calls - Omega will include the contact number in
each itinerary based on your international location. <br>
</b></font></p>
<p class="MsoNormal" style="text-indent:.5in"><font color="#ff0000"><b>
Individuals currently holding international itineraries
issued by CIAZ will receive an email with contact information.</b></font><br>
<span style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Email - </span><span lang="EN-GB"><a
moz-do-not-send="true" href="mailto:Jefferson@owt.net"><span
style="font-size:10.0pt;
line-height:115%;font-family:"Arial","sans-serif"">Jefferson@owt.net</span></a></span><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span
style="font-size:
10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">If you call outside of business hours, you will
automatically drop into an <b style="mso-bidi-font-weight:
normal">After Hour Services queue and additional charge
applies.<o:p></o:p></b></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB">Concur General and Technical support
1-866-635-8497<o:p></o:p></span></b></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight: normal"><span
style="font-size:10.0pt;line-height:115%;font-family:
"Arial","sans-serif"" lang="EN-GB">JLab
Travel Services 757-269-7192, Email </span></b><span
lang="EN-GB"><a moz-do-not-send="true"
href="mailto:TRAVELS@jlab.org"><b style="mso-bidi-font-weight:
normal"><span
style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif"">TRAVELS@jlab.org</span></b></a></span><b
style="mso-bidi-font-weight:normal"><span
style="font-size:10.0pt;
line-height:115%;font-family:"Arial","sans-serif""
lang="EN-GB"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span
style="font-family:"Arial","sans-serif";
color:black" lang="EN-GB"><o:p> </o:p></span></p>
<span
style="font-size:11.0pt;line-height:115%;font-family:"Arial","sans-serif";mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;color:black;mso-ansi-language:EN-GB;mso-fareast-language:EN-US;mso-bidi-language:AR-SA"
lang="EN-GB">Please be sure to monitor your e-mail for further
information on the transition and cut-over</span>
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