<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>All Costpoint Users:<br data-mce-bogus="1"></div><div><br data-mce-bogus="1"></div><div>Please note that this problem ALSO impacts users that are NOT on the business network who access the Costpoint application through the Costpoint Remote Desktop Server (or admw14/admw15). Anyone experiencing printing problems through the Costpoint Remote Desktop Server on ANY application must remove <span data-mce-style="text-decoration: underline;" style="text-decoration: underline;"><strong>ALL</strong></span> local printers (e.g. any printer does does NOT have the word *redirected* included in its name) and then re-add the printers they wish to use on the Costpoint Remote Desktop Server.<br></div><div><br data-mce-bogus="1"></div><div>Again, sorry for the problems....please let me know if you need any assistance. As we find any other issues that arise, we will let you know.<br data-mce-bogus="1"></div><div><br data-mce-bogus="1"></div><div>Matt<br data-mce-bogus="1"></div><div><br></div><hr id="zwchr" data-marker="__DIVIDER__"><div data-marker="__HEADERS__"><b>From: </b>"Matthew Krug" <mkrug@jlab.org><br><b>To: </b>"cst" <cst_pnt@jlab.org><br><b>Sent: </b>Wednesday, March 11, 2015 8:32:13 AM<br><b>Subject: </b>Re: [Cst_pnt] Impromptu Problems --- Fix Attached<br></div><div><br></div><div data-marker="__QUOTED_TEXT__"><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><div>All Impromptu Users:<br></div><br><div>The source of the error was a new printer added to the RDP Server; IT is testing a new print server and although it should not have impacted Impromptu, the simple addition of a new printer caused our errors. IF you exhibit any of the problems mentioned below, please exit Impromptu, remove your default printer and then re-add the same printer. Once you have performed this function, return to Impromptu, all should again be operational...<br></div><br><div>If you have not experienced the problems mentioned below...just continue to work as normal. <br></div><br><div>Sorry for the problems, please let me know if the resolution above does not fix your problem...<br></div><br><div>Thanks!<br></div><br><div>Matt<br></div><br><br><hr id="zwchr"><div><b>From: </b>"Matthew Krug" <mkrug@jlab.org><br><b>To: </b>"cst" <cst_pnt@jlab.org><br><b>Sent: </b>Wednesday, March 11, 2015 7:40:43 AM<br><b>Subject: </b>[Cst_pnt] Impromptu Problems Continue<br></div><br><div><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><div>All Impromptu Users:<br></div><br><div>We experienced intermittent problems with the Remote Desktop Server (Costpoint, admw4,& admw15) specifically related to Impromptu yesterday. The symptoms include:<br></div><br><ul style="" data-mce-style=""><li>Running a report, but having nothing appear on the screen after the report is complete (you may change the view to screen view to see the report)<br></li><li>Running a report, but being unable to actually print the report (error message: there is not enough memory for the operation)<br></li><li>Other "limited memory" issues<br></li></ul><br><div>The problems appeared to be related to a memory issue, so IT rebooted the servers last night. This has not resolved the problem, we are working with IT to provided a resolution.<br></div><br><div>Matthew Krug (Matt)<br>Financial Systems Manager<br>Jefferson Lab<br>757.269.7120</div></div><br>_______________________________________________<br>Cst_pnt mailing list<br>Cst_pnt@jlab.org<br>https://mailman.jlab.org/mailman/listinfo/cst_pnt<br></div></div><br>_______________________________________________<br>Cst_pnt mailing list<br>Cst_pnt@jlab.org<br>https://mailman.jlab.org/mailman/listinfo/cst_pnt<br></div></div></body></html>