<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>All Impromptu Users:<br data-mce-bogus="1"></div><div><br data-mce-bogus="1"></div><div>We experienced intermittent problems with the Remote Desktop Server (Costpoint, admw4,& admw15) specifically related to Impromptu yesterday. The symptoms include:<br></div><div><br data-mce-bogus="1"></div><ul style=""><li>Running a report, but having nothing appear on the screen after the report is complete (you may change the view to screen view to see the report)<br data-mce-bogus="1"></li><li>Running a report, but being unable to actually print the report (error message: there is not enough memory for the operation)<br data-mce-bogus="1"></li><li>Other "limited memory" issues<br data-mce-bogus="1"></li></ul><div><br data-mce-bogus="1"></div><div>The problems appeared to be related to a memory issue, so IT rebooted the servers last night. This has not resolved the problem, we are working with IT to provided a resolution.<br></div><div><br></div><div data-marker="__SIG_PRE__">Matthew Krug (Matt)<br>Financial Systems Manager<br>Jefferson Lab<br>757.269.7120</div></div></body></html>