<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>Costpoint is back up, but some errors we were experiencing continued until the cache on the browser was cleared. Please close ALL browser windows, not just the Costpoint browser, then reopen and clear your cache.... This may be found at the following:<br></div><div><br data-mce-bogus="1"></div><div>IE: <span style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;" data-mce-style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;">Click the “Gear” symbol found on the upper right hand section of IE 11, select Internet Options. <span style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;" data-mce-style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;">From the General Tab within Internet Options, click the Delete Button. Make sure all check boxes are selected on the Delete Browser History EXCEPT for the top and bottom two. Click Delete</span><br></span></div><div><span style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;" data-mce-style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;"><span style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;" data-mce-style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;"><br data-mce-bogus="1"></span></span></div><div>Firefox: Click the <span data-mce-style="font-size: 11pt;" style="font-size: 11pt;">Settings Button - "3 dashed top/right hand side of the screen." C</span><span style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;" data-mce-style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;"><span style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;" data-mce-style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;">lick the Options button. <span style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;" data-mce-style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;">Select Advanced, then Network and click “Clear Now”…. You may need to click it a few times…. </span></span></span><p style="margin: 0px;" data-mce-style="margin: 0px;"><span data-mce-style="font-size: 11pt;" style="font-size: 11pt;">The Cached Web Content will say it is using 0 bytes…</span></p><p style="margin: 0px;" data-mce-style="margin: 0px;"><span data-mce-style="font-size: 12pt;" style="font-size: 12pt;"><br data-mce-bogus="1"></span></p><p style="margin: 0px;" data-mce-style="margin: 0px;"><span data-mce-style="font-size: 12pt;" style="font-size: 12pt;">Matt<br data-mce-bogus="1"></span></p><span style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;" data-mce-style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;"><span style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;" data-mce-style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif;"></span></span></div><div><br></div><hr id="zwchr" data-marker="__DIVIDER__"><div data-marker="__HEADERS__"><b>From: </b>"Matthew Krug" <mkrug@jlab.org><br><b>To: </b>"cst" <cst_pnt@jlab.org><br><b>Sent: </b>Friday, April 21, 2017 9:52:59 AM<br><b>Subject: </b>Costpoint is Down<br></div><div><br></div><div data-marker="__QUOTED_TEXT__"><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><div>MIS is working the issue....<br></div><br><div>Matthew Krug (Matt)<br>Financial Systems Manager<br>Jefferson Lab<br>757.269.7120</div></div><br></div></div></body></html>