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<p class="MsoNormal"><span style="color:#1F497D">So to confirm…. Unless you clear your cache…. You will receive this error message….
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><img width="785" height="654" style="width:8.1805in;height:6.8125in" id="Picture_x0020_1" src="cid:image001.png@01D6C1E1.4129D030"><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Cst_pnt <cst_pnt-bounces@jlab.org> <b>On Behalf Of
</b>Matthew Krug<br>
<b>Sent:</b> Monday, November 23, 2020 9:30 PM<br>
<b>To:</b> cst <cst_pnt@jlab.org><br>
<b>Cc:</b> Evelyn Akers <eakers@jlab.org>; Pat Stroop <stroop@jlab.org>; Linda Ceraul <ceraul@jlab.org>; Rachel Harris <harris@jlab.org>; Erica Jones <eljones@jlab.org>; Mary Fox <mfox@jlab.org>; Crystal Brinkman <cbaker@jlab.org>; Tonya Evans <tmevans@jlab.org>;
Janet Prater <prater@jlab.org>; Sherry Thomas <sthomas@jlab.org><br>
<b>Subject:</b> Re: [Cst_pnt] Costpoint Upgrade Scheduled for Monday at 5:00pm<o:p></o:p></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hey All…. The upgrade is complete…. Thanks Dana and David…. Please be sure to clear your cache…. We have seen a need to do this…. See below, you will find the instructions you need to follow to clear your
cache… <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If the cache clearing does not work, please reboot your computer, just to verify you didn’t leave the browser open…. Because we all use different methods to connect, you need to consider which system you use
to access Costpoint and clear the cache on that specific system (e.g. your physical laptop, the VDI, or your system in the office)…. I’ll be in the office by 7:30am…if you still have problems….Ping me on Teams…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you everyone for your hard work on the upgrade!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Matt<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Krug <br>
<b>Sent:</b> Friday, November 20, 2020 11:33 AM<br>
<b>To:</b> cst <<a href="mailto:cst_pnt@jlab.org">cst_pnt@jlab.org</a>>; <a href="mailto:helpdesk@jlab.org">
helpdesk@jlab.org</a><br>
<b>Cc:</b> Evelyn Akers <<a href="mailto:eakers@jlab.org">eakers@jlab.org</a>>; Pat Stroop <<a href="mailto:stroop@jlab.org">stroop@jlab.org</a>>; Crystal Brinkman <<a href="mailto:cbaker@JLAB.ORG">cbaker@JLAB.ORG</a>>; Erica Jones <<a href="mailto:eljones@jlab.org">eljones@jlab.org</a>>;
Tonya Evans <<a href="mailto:tmevans@jlab.org">tmevans@jlab.org</a>>; Sherry Thomas <<a href="mailto:sthomas@jlab.org">sthomas@jlab.org</a>>; Kelly Webster <<a href="mailto:hanifan@jlab.org">hanifan@jlab.org</a>>; Rachel Harris <<a href="mailto:harris@jlab.org">harris@jlab.org</a>>;
Susan Brown <<a href="mailto:sbrown@jlab.org">sbrown@jlab.org</a>>; Janet Prater <<a href="mailto:prater@jlab.org">prater@jlab.org</a>>; Linda Ceraul <<a href="mailto:ceraul@jlab.org">ceraul@jlab.org</a>>; Mary Fox <<a href="mailto:mfox@jlab.org">mfox@jlab.org</a>>;
Kari Heffner <<a href="mailto:heffner@jlab.org">heffner@jlab.org</a>><br>
<b>Subject:</b> Costpoint Upgrade Scheduled for Monday at 5:00pm<o:p></o:p></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We will be performing an upgrade to Costpoint and Timekeeping (T&E) on Monday, November 23, 2020 at 5:00pm. For Costpoint users, please be sure to exit the system by 5:00pm on Monday. Provided the upgrade runs as anticipated, we will
again be operational the following morning. Please be aware of the following:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>When Costpoint/T&E is upgraded, the primary problems are associated with clearing the browser cache<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Anyone who is having trouble should be directed to the Payroll website for instructions for clearing their cache
<a href="https://www.jlab.org/finance/payroll">https://www.jlab.org/finance/payroll</a><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Firefox: <a href="https://www.jlab.org/sites/default/files/finance/docs/clear_cache_firefox.pdf">
https://www.jlab.org/sites/default/files/finance/docs/clear_cache_firefox.pdf</a><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>IE: <a href="https://www.jlab.org/sites/default/files/finance/docs/clear_cache_ie.pdf">
https://www.jlab.org/sites/default/files/finance/docs/clear_cache_ie.pdf</a><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Edge: <a href="https://www.jlab.org/sites/default/files/finance/docs/clear_cache_edge.pdf">
https://www.jlab.org/sites/default/files/finance/docs/clear_cache_edge.pdf</a><o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Please be aware that web browsers are frequently updated, so the documentation may vary depending upon the version you are on.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Finally, thanks again for everyone’s hard work on completing the final testing during this busy time. I will be available bright an early Tuesday morning for any problems we encounter…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal"><br>
Matt<o:p></o:p></p>
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