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<title>Reminders from CST Division (IT outages and move to ZoomGov)</title>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Good Morning Everyone!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The system patches and updates tonight will have some direct impact to your ability to access Costpoint… Remote access to Costpoint will be impacted, in addition
to potential loss of connectivity to the server or other folders/services during the network outage….
<u>Please plan to be out of Costpoint by 5:00pm tonight and plan to also potentially lose access to your drives and other services after 5:00pm as well</u>… Key areas identified in the memo include:<o:p></o:p></span></p>
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<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo5"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">There will be a VPN outage while the server is upgraded.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo5"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">There may be some network outages while network switches and routers are updated.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo5"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">There will be an outage for the VDI environment while the servers are updated. The VDI environment will be back up no later than 7pm.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Please do not forget to reboot your computers…it may take several reboots to apply all the patches… Thanks for your understanding, have a great day!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Matt<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> JLab CST Division <JLab_IT-Division@jlab.org>
<br>
<b>Sent:</b> Friday, January 14, 2022 4:36 PM<br>
<b>To:</b> Matthew Krug <mkrug@jlab.org><br>
<b>Subject:</b> Reminders from CST Division (IT outages and move to ZoomGov)<o:p></o:p></span></p>
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<o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3D53715b0542-26e-3D06d5e20840&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=MadxPkCUAsGJkozf3fx86Q&m=6pWA7cYRjb3OzhO1KxvTY3IubRlLBsMSd_YlWX1z_W-UyjAsK7Bu6O65PwV7-eLR&s=PxHit-EI1fcu3aqEhLfuJQH-tMHX-8kcsL7h-Tq9xg8&e=" target="_blank"></a><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3D53715b0542-26e-3D06d5e20840&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=MadxPkCUAsGJkozf3fx86Q&m=6pWA7cYRjb3OzhO1KxvTY3IubRlLBsMSd_YlWX1z_W-UyjAsK7Bu6O65PwV7-eLR&s=PxHit-EI1fcu3aqEhLfuJQH-tMHX-8kcsL7h-Tq9xg8&e=" target=""_blank""><img border="0" width="376" style="width:3.9166in" src="https://gallery.mailchimp.com/1de9c43e6d5e45ff0ecd664cd/images/e6203673-8394-4ed6-8d7b-dc3fa3383708.jpg" align="left" title=""""></a><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3D53715b0542-26e-3D06d5e20840&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=MadxPkCUAsGJkozf3fx86Q&m=6pWA7cYRjb3OzhO1KxvTY3IubRlLBsMSd_YlWX1z_W-UyjAsK7Bu6O65PwV7-eLR&s=PxHit-EI1fcu3aqEhLfuJQH-tMHX-8kcsL7h-Tq9xg8&e=" target="_blank"></a><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#222222">INTERNAL MEMO</span></strong><span style="font-family:"Arial",sans-serif;color:#222222">
<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:150%"><strong><span style="font-size:10.5pt;line-height:150%;font-family:"Arial",sans-serif;color:#202020">January 14, 2022</span></strong><b><span style="font-size:10.5pt;line-height:150%;font-family:"Arial",sans-serif;color:#202020"><br>
<strong><span style="font-family:"Arial",sans-serif">Sent on behalf of the CST Division</span></strong><br>
<br>
<strong><span style="font-family:"Arial",sans-serif">SUBJECT: Reminders from CST Division (IT outages and move to ZoomGov)</span></strong></span></b><span style="font-size:10.5pt;line-height:150%;font-family:"Arial",sans-serif;color:#202020"><br>
<strong><span style="font-family:"Arial",sans-serif">CONTACT: CST Help Desk at <a href="mailto:helpdesk@jlab.org" target="_blank"><span style="color:#26ABE2;font-weight:normal">helpdesk@jlab.org</span></a>. </span></strong>
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<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif;color:#202020">Reminders for: <o:p></o:p></span></p>
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<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif">Reminder of CST Outages During Maintenance on Tuesday, Jan 18, 2022<o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l3 level1 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif">JLab move to ZoomGov (End of service for BlueJeans)<o:p></o:p></span></li></ul>
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<o:p></o:p></span></p>
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<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif;color:#202020">Reminder of CST Outages During Maintenance on Tuesday, Jan 18th:<br>
-----<br>
There will be a maintenance period on Tuesday, Jan 18th from 5-10pm. During this time, the following outages and updates will occur:<o:p></o:p></span></p>
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<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif">The O: (group) and M: (sgroup) file servers will be upgraded. No outage is expected.<o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif">The K: (site) and L: (apps) file servers are also being upgraded. No outage is expected.<o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif">There will be a VPN outage while the server is upgraded.<o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif">There may be some network outages while network switches and routers are updated.<o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif">There will be an outage for the VDI environment while the servers are updated. The VDI environment will be back up no later than 7pm.<o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif">There will also be short service outages overnight, while the underlying servers are rebooted to fully install all updates. All services will be back online no later than 8 a.m.
on Wednesday, Jan. 19.<o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-serif">Linux and Windows patches will be released to all managed Linux systems and servers. Plan on rebooting your Linux or Windows desktop no later than Friday, Jan. 21, to fully install
all patches.<o:p></o:p></span></li></ul>
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Reminder of JLab move to ZoomGov (End of service for BlueJeans)<br>
-----<br>
The laboratory acquired Zoom for Government (ZoomGov) for videoconferencing and webinars to replace BlueJeans. Our contract with BlueJeans ends this month on January 31, 2022. Training sessions were held in December and were recorded for those who couldn’t
attend. Please visit <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3De8ffefc3f2-26e-3D06d5e20840&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=MadxPkCUAsGJkozf3fx86Q&m=6pWA7cYRjb3OzhO1KxvTY3IubRlLBsMSd_YlWX1z_W-UyjAsK7Bu6O65PwV7-eLR&s=F8sc0mSNHHPsRTwTDJgn2zJxlcJHGhknRKLmA68u6m8&e=" target="_blank">
<span style="color:#26ABE2">JLab Zoom 101 Training (Recorded Sessions)</span></a> webpage for links to these recordings. If you are not already logged into JLab's ServiceNow instance you will need to do so to access knowledge base (KB) articles.<br>
<br>
Remember that recurring BlueJeans meetings will not be migrated to ZoomGov. You will need to manually schedule these meetings in the lab’s ZoomGov instance. If you haven’t already, visit the
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3Dc2ec578976-26e-3D06d5e20840&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=MadxPkCUAsGJkozf3fx86Q&m=6pWA7cYRjb3OzhO1KxvTY3IubRlLBsMSd_YlWX1z_W-UyjAsK7Bu6O65PwV7-eLR&s=HVBqWA5-5AGLTbWzbDOAB5p3s4E8J05S1n718FoBONI&e=" target="_blank">
<span style="color:#26ABE2">Getting Started with JLab’s Zoom Gov</span></a> Instance knowledge base (KB) article for help with logging into the lab’s ZoomGov instance and helpful training material. <br>
<br>
Lastly, any recordings stored on the lab’s BlueJeans instance must be downloaded and saved elsewhere. BlueJeans recordings of previous meetings will not be available after our BlueJeans contract ends. Please visit the
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3D22c7d55056-26e-3D06d5e20840&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=MadxPkCUAsGJkozf3fx86Q&m=6pWA7cYRjb3OzhO1KxvTY3IubRlLBsMSd_YlWX1z_W-UyjAsK7Bu6O65PwV7-eLR&s=5WABScXe4gIpUJ_fZM9W--s3VzLDliX7lTkfW7Ei5Z8&e=" target="_blank">
<span style="color:#26ABE2">How to Download & Share Recordings (bluejeans.com)</span></a> for guidance. <br>
<br>
If you have any questions or concerns, please email the CST Help Desk at <a href="mailto:helpdesk@jlab.org">
helpdesk@jlab.org</a>. <o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:125%"><strong><span style="font-size:7.5pt;line-height:125%;font-family:"Helvetica",sans-serif;color:#202020">12000 JEFFERSON AVENUE • NEWPORT NEWS, VA 23606 • USA •
<a href="http://WWW.JLAB.ORG"><span style="font-weight:normal">WWW.JLAB.ORG</span></a></span></strong><span style="font-size:7.5pt;line-height:125%;font-family:"Helvetica",sans-serif;color:#202020"><br>
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<span style="font-size:8.5pt;line-height:150%;font-family:"Helvetica",sans-serif;color:#606060">This email was sent to
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