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<td style="padding-right: 9px; padding-left: 9px; vertical-align: top;"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3D0e4bfa0d96-26e-3D3e24b117b6&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=TI1-uR1CNrL-lIqQDSyKdxNA8TlS9bg3dZbKl21HDQU&m=RVfE1N2-6pNYJHXzftITWSECfGKnseLorf3Wk8vlNEkjYmnMPo7_aZtigANAR1gW&s=GYvlWpwEvFTXE9tLTE1tfrLe84tJ0XsyXZxNVMFxZCs&e=" data-auth="NotApplicable" id="OWA9bfa48e9-b72c-33c7-d550-e033db8d7619" class="OWAAutoLink"><img style="width: 376px; height: auto; max-width: 753px; display: inline; float: left; vertical-align: bottom;" width="376" src="https://gallery.mailchimp.com/1de9c43e6d5e45ff0ecd664cd/images/e6203673-8394-4ed6-8d7b-dc3fa3383708.jpg"></a></td>
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<b>INTERNAL MEMO</b></div>
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<div style="text-align: left; line-height: 150%; font-size: 14px;"><span style="font-family: arial, helvetica neue, helvetica, sans-serif;"><b>July 19, 2024</b></span><span style="font-family: Arial, "Helvetica Neue", Helvetica, sans-serif;"><b><br>
Sent on behalf of the CST Division <br>
<br>
</b></span><span style="font-family: arial, helvetica neue, helvetica, sans-serif;"><b>SUBJECT:
</b></span><span style="font-family: Arial, "Helvetica Neue", Helvetica, sans-serif;"><b>CrowdStrike Causing Windows Outage</b></span><span style="font-family: arial, helvetica neue, helvetica, sans-serif;"><b> <br>
CONTACT: CST Help Desk at helpdesk@jlab.org</b></span></div>
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<p style="text-align: left; line-height: 150%; margin: 10px 0px; font-family: Helvetica; font-size: 14px; color: rgb(32, 32, 32);">
On Thursday afternoon/evening, CrowdStrike updates caused some Windows hosts to crash. CrowdStrike is a cybersecurity tool deployed on JLab systems. CrowdStrike is aware of the issue and has published remediation steps, in addition to a fix.</p>
<p style="text-align: left; line-height: 150%; margin: 10px 0px; font-family: Helvetica; font-size: 14px; color: rgb(32, 32, 32);">
The outage has impacted numerous hosts at Jlab, but core services still functional. Users may experience random outages. CST is working to keep services stable and apply the recommended fixes.</p>
<p style="text-align: left; line-height: 150%; margin: 10px 0px; font-family: Helvetica; font-size: 14px; color: rgb(32, 32, 32);">
Contact the CST Help Desk if your system is impacted. Further updates will be provided as more details are known.<br>
<br>
Sincerely,<br>
The CST Division</p>
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<b>12000 JEFFERSON AVENUE • NEWPORT NEWS, VA 23606 • USA • WWW.JLAB.ORG</b><br>
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