From cleung at jlab.org Thu Apr 17 09:42:15 2025 From: cleung at jlab.org (Ching Him Leung) Date: Thu, 17 Apr 2025 13:42:15 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Message-ID: Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From beng at jlab.org Thu Apr 17 09:46:39 2025 From: beng at jlab.org (Brian Eng) Date: Thu, 17 Apr 2025 13:46:39 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From cleung at jlab.org Thu Apr 17 09:51:45 2025 From: cleung at jlab.org (Ching Him Leung) Date: Thu, 17 Apr 2025 13:51:45 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: Hi Brian, Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then. Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 9:46 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From cleung at jlab.org Thu Apr 17 10:16:54 2025 From: cleung at jlab.org (Ching Him Leung) Date: Thu, 17 Apr 2025 14:16:54 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: Hi Brian, Since beam is down now, there is a chance we will make an access soon. Can you give us some suggestions as to we can try? Thank you Ching Him ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:51 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then. Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 9:46 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From beng at jlab.org Thu Apr 17 10:28:27 2025 From: beng at jlab.org (Brian Eng) Date: Thu, 17 Apr 2025 14:28:27 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: I believe this RPi is in the labyrinth, they should be labeled. Unplug the power (either the USB cable or the power brick from the AC outlet) and reinstall it. That should be enough to get the data back, if not if it is at least online I can try to get it going again. ________________________________ From: Ching Him Leung Sent: Thursday, April 17, 2025 10:16 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Brian, Since beam is down now, there is a chance we will make an access soon. Can you give us some suggestions as to we can try? Thank you Ching Him ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:51 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then. Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 9:46 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From cleung at jlab.org Thu Apr 17 10:47:40 2025 From: cleung at jlab.org (Ching Him Leung) Date: Thu, 17 Apr 2025 14:47:40 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: Hi Brian, Thank you. I power cycled the rpi. Can you take a look? Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 10:28 AM To: Ching Him Leung ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 I believe this RPi is in the labyrinth, they should be labeled. Unplug the power (either the USB cable or the power brick from the AC outlet) and reinstall it. That should be enough to get the data back, if not if it is at least online I can try to get it going again. ________________________________ From: Ching Him Leung Sent: Thursday, April 17, 2025 10:16 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Brian, Since beam is down now, there is a chance we will make an access soon. Can you give us some suggestions as to we can try? Thank you Ching Him ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:51 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then. Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 9:46 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From beng at jlab.org Thu Apr 17 10:49:14 2025 From: beng at jlab.org (Brian Eng) Date: Thu, 17 Apr 2025 14:49:14 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: Software heartbeat and flow values appear to be updating on the WEDM screen now. ________________________________ From: Ching Him Leung Sent: Thursday, April 17, 2025 10:47 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you. I power cycled the rpi. Can you take a look? Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 10:28 AM To: Ching Him Leung ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 I believe this RPi is in the labyrinth, they should be labeled. Unplug the power (either the USB cable or the power brick from the AC outlet) and reinstall it. That should be enough to get the data back, if not if it is at least online I can try to get it going again. ________________________________ From: Ching Him Leung Sent: Thursday, April 17, 2025 10:16 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Brian, Since beam is down now, there is a chance we will make an access soon. Can you give us some suggestions as to we can try? Thank you Ching Him ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:51 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then. Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 9:46 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From cleung at jlab.org Thu Apr 17 10:50:54 2025 From: cleung at jlab.org (Ching Him Leung) Date: Thu, 17 Apr 2025 14:50:54 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: Great, Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 10:49 AM To: Ching Him Leung ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 Software heartbeat and flow values appear to be updating on the WEDM screen now. ________________________________ From: Ching Him Leung Sent: Thursday, April 17, 2025 10:47 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you. I power cycled the rpi. Can you take a look? Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 10:28 AM To: Ching Him Leung ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 I believe this RPi is in the labyrinth, they should be labeled. Unplug the power (either the USB cable or the power brick from the AC outlet) and reinstall it. That should be enough to get the data back, if not if it is at least online I can try to get it going again. ________________________________ From: Ching Him Leung Sent: Thursday, April 17, 2025 10:16 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Brian, Since beam is down now, there is a chance we will make an access soon. Can you give us some suggestions as to we can try? Thank you Ching Him ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:51 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then. Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 9:46 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From mcmullen at jlab.org Thu Apr 17 11:19:13 2025 From: mcmullen at jlab.org (Marc Mcmullen) Date: Thu, 17 Apr 2025 15:19:13 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: Hi Ching, I?ve never used it before but those Rpis in hall a are on a pdu that has remotely resettable outlets. Ellen may know how to reset it remotely for next time this happens. Marc Get Outlook for iOS ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 10:28:27 AM To: Ching Him Leung ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 I believe this RPi is in the labyrinth, they should be labeled. Unplug the power (either the USB cable or the power brick from the AC outlet) and reinstall it. That should be enough to get the data back, if not if it is at least online I can try to get it going again. ________________________________ From: Ching Him Leung Sent: Thursday, April 17, 2025 10:16 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Brian, Since beam is down now, there is a chance we will make an access soon. Can you give us some suggestions as to we can try? Thank you Ching Him ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:51 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then. Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 9:46 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From ebecker at jlab.org Thu Apr 17 11:20:06 2025 From: ebecker at jlab.org (Ellen Becker) Date: Thu, 17 Apr 2025 15:20:06 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: Do you know the IP address or hostname for the PDU? ________________________________ From: Marc Mcmullen Sent: Thursday, April 17, 2025 11:19 AM To: Brian Eng ; Ching Him Leung ; Holly Szumila-Vance via Dsg-halla_gem ; Ellen Becker Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, I?ve never used it before but those Rpis in hall a are on a pdu that has remotely resettable outlets. Ellen may know how to reset it remotely for next time this happens. Marc Get Outlook for iOS ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 10:28:27 AM To: Ching Him Leung ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 I believe this RPi is in the labyrinth, they should be labeled. Unplug the power (either the USB cable or the power brick from the AC outlet) and reinstall it. That should be enough to get the data back, if not if it is at least online I can try to get it going again. ________________________________ From: Ching Him Leung Sent: Thursday, April 17, 2025 10:16 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Brian, Since beam is down now, there is a chance we will make an access soon. Can you give us some suggestions as to we can try? Thank you Ching Him ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:51 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then. Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 9:46 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From mcmullen at jlab.org Thu Apr 17 11:21:47 2025 From: mcmullen at jlab.org (Marc Mcmullen) Date: Thu, 17 Apr 2025 15:21:47 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: I do not, Jack mentioned all this to me years ago. Get Outlook for iOS ________________________________ From: Ellen Becker Sent: Thursday, April 17, 2025 11:20:06 AM To: Marc Mcmullen ; Brian Eng ; Ching Him Leung ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 Do you know the IP address or hostname for the PDU? ________________________________ From: Marc Mcmullen Sent: Thursday, April 17, 2025 11:19 AM To: Brian Eng ; Ching Him Leung ; Holly Szumila-Vance via Dsg-halla_gem ; Ellen Becker Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, I?ve never used it before but those Rpis in hall a are on a pdu that has remotely resettable outlets. Ellen may know how to reset it remotely for next time this happens. Marc Get Outlook for iOS ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 10:28:27 AM To: Ching Him Leung ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 I believe this RPi is in the labyrinth, they should be labeled. Unplug the power (either the USB cable or the power brick from the AC outlet) and reinstall it. That should be enough to get the data back, if not if it is at least online I can try to get it going again. ________________________________ From: Ching Him Leung Sent: Thursday, April 17, 2025 10:16 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Brian, Since beam is down now, there is a chance we will make an access soon. Can you give us some suggestions as to we can try? Thank you Ching Him ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:51 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then. Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 9:46 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: From cleung at jlab.org Thu Apr 17 11:39:15 2025 From: cleung at jlab.org (Ching Him Leung) Date: Thu, 17 Apr 2025 15:39:15 +0000 Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 In-Reply-To: References: Message-ID: Hi Marc and Ellen Yes they are on a remote controlled PDU. I didn't write down the host name and the mapping today. This seems like something I should do during the next scheduled access. Ching Him ________________________________ From: Marc Mcmullen Sent: Thursday, April 17, 2025 11:21 AM To: Ellen Becker ; Brian Eng ; Ching Him Leung ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 I do not, Jack mentioned all this to me years ago. Get Outlook for iOS ________________________________ From: Ellen Becker Sent: Thursday, April 17, 2025 11:20:06 AM To: Marc Mcmullen ; Brian Eng ; Ching Him Leung ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 Do you know the IP address or hostname for the PDU? ________________________________ From: Marc Mcmullen Sent: Thursday, April 17, 2025 11:19 AM To: Brian Eng ; Ching Him Leung ; Holly Szumila-Vance via Dsg-halla_gem ; Ellen Becker Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, I?ve never used it before but those Rpis in hall a are on a pdu that has remotely resettable outlets. Ellen may know how to reset it remotely for next time this happens. Marc Get Outlook for iOS ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 10:28:27 AM To: Ching Him Leung ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: Unable to connect to dsg-dev-sbc5 I believe this RPi is in the labyrinth, they should be labeled. Unplug the power (either the USB cable or the power brick from the AC outlet) and reinstall it. That should be enough to get the data back, if not if it is at least online I can try to get it going again. ________________________________ From: Ching Him Leung Sent: Thursday, April 17, 2025 10:16 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Brian, Since beam is down now, there is a chance we will make an access soon. Can you give us some suggestions as to we can try? Thank you Ching Him ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:51 AM To: Brian Eng ; Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: Re: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Brian, Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then. Thank you Ching Him ________________________________ From: Brian Eng Sent: Thursday, April 17, 2025 9:46 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem ; Ching Him Leung Subject: Re: Unable to connect to dsg-dev-sbc5 Hi Ching, Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled. Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access. ________________________________ From: Dsg-halla_gem on behalf of Ching Him Leung via Dsg-halla_gem Sent: Thursday, April 17, 2025 9:42 AM To: Marc Mcmullen ; Holly Szumila-Vance via Dsg-halla_gem Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5 Hi Marc, We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look? Thank you Ching Him -------------- next part -------------- An HTML attachment was scrubbed... URL: