[Dsg-halla_gem] Unable to connect to dsg-dev-sbc5

[Brian Eng]

Software heartbeat and flow values appear to be updating on the WEDM screen now.
________________________________
From: Ching Him Leung <cleung at jlab.org>
Sent: Thursday, April 17, 2025 10:47 AM
To: Brian Eng <beng at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>; Holly Szumila-Vance via Dsg-halla_gem <dsg-halla_gem at jlab.org>
Subject: Re: Unable to connect to dsg-dev-sbc5

Hi Brian,

Thank you. I power cycled the rpi. Can you take a look?

Ching Him
________________________________
From: Brian Eng <beng at jlab.org>
Sent: Thursday, April 17, 2025 10:28 AM
To: Ching Him Leung <cleung at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>; Holly Szumila-Vance via Dsg-halla_gem <dsg-halla_gem at jlab.org>
Subject: Re: Unable to connect to dsg-dev-sbc5

I believe this RPi is in the labyrinth, they should be labeled.

Unplug the power (either the USB cable or the power brick from the AC outlet) and reinstall it. That should be enough to get the data back, if not if it is at least online I can try to get it going again.

________________________________
From: Ching Him Leung <cleung at jlab.org>
Sent: Thursday, April 17, 2025 10:16 AM
To: Brian Eng <beng at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>; Holly Szumila-Vance via Dsg-halla_gem <dsg-halla_gem at jlab.org>; Ching Him Leung <cleung at jlab.org>
Subject: Re: Unable to connect to dsg-dev-sbc5

Hi Brian,

Since beam is down now, there is a chance we will make an access soon.
Can you give us some suggestions as to we can try?

Thank you
Ching Him
________________________________
From: Dsg-halla_gem <dsg-halla_gem-bounces at jlab.org> on behalf of Ching Him Leung via Dsg-halla_gem <dsg-halla_gem at jlab.org>
Sent: Thursday, April 17, 2025 9:51 AM
To: Brian Eng <beng at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>; Holly Szumila-Vance via Dsg-halla_gem <dsg-halla_gem at jlab.org>
Subject: Re: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5

Hi Brian,

Thank you for the quick response. I believe the next scheduled access is next monday. I think we can wait till then.

Thank you
Ching Him
________________________________
From: Brian Eng <beng at jlab.org>
Sent: Thursday, April 17, 2025 9:46 AM
To: Marc Mcmullen <mcmullen at jlab.org>; Holly Szumila-Vance via Dsg-halla_gem <dsg-halla_gem at jlab.org>; Ching Him Leung <cleung at jlab.org>
Subject: Re: Unable to connect to dsg-dev-sbc5

Hi Ching,

Marc is out sick today. Since I can't ping it there's nothing that can be done remotely. It probably needs to be power cycled.

Do you know when the next access will be? Since there is still gas flow via the rotometers there's no reason to stop the run to make an access.
________________________________
From: Dsg-halla_gem <dsg-halla_gem-bounces at jlab.org> on behalf of Ching Him Leung via Dsg-halla_gem <dsg-halla_gem at jlab.org>
Sent: Thursday, April 17, 2025 9:42 AM
To: Marc Mcmullen <mcmullen at jlab.org>; Holly Szumila-Vance via Dsg-halla_gem <dsg-halla_gem at jlab.org>
Subject: [Dsg-halla_gem] Unable to connect to dsg-dev-sbc5

Hi Marc,

We just noticed the sbs GEM gas webpage is not updating and I cannot connect to dsg-dev-sbc5. Do you think you can take a look?

Thank you
Ching Him
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