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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="color:black">From:
</span></b><span style="color:black">IT Service Desk <jlab@servicenowservices.com><br>
<b>Date: </b>Wednesday, October 2, 2024 at 3:55</span><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="color:black">PM<br>
<b>To: </b>Holly Szumila-Vance <hszumila@jlab.org>, Pablo Campero Rojas <campero@jlab.org><br>
<b>Subject: </b>Your Incident INC0257086 has comments added - Remote access to CAEN HV crate support<o:p></o:p></span></p>
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<p><b><span style="font-family:Helvetica;color:black">Subject:</span></b><span style="font-family:Helvetica;color:black"> Remote access to CAEN HV crate support</span><o:p></o:p></p>
<p><b><span style="font-family:Helvetica;color:black">Incident:</span></b><span style="font-family:Helvetica;color:black"> INC0257086</span><o:p></o:p></p>
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<p><strong><span style="font-size:13.5pt;font-family:Helvetica;color:black">Comments:</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:Helvetica;color:black">10-02-2024 03:54:45 PM EDT - Andrew Seitz</span></strong><sup><span style="font-family:Helvetica;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:Helvetica;color:black">Do you still need assistance with this?</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:Helvetica;color:black">09-20-2024 03:50:28 PM EDT - Andrew Seitz</span></strong><sup><span style="font-family:Helvetica;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:Helvetica;color:black">What is the name of the device? If you set a scheduled date for the support work to take place then I can temporarily allow them access to the crate.</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:Helvetica;color:black">09-19-2024 09:42:21 AM EDT - Holly Szumila-Vance</span></strong><sup><span style="font-family:Helvetica;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:Helvetica;color:black">received from: hszumila@jlab.org<br>
<br>
Good morning,<br>
<br>
We have a crate from CAEN that will need the company (CAEN) to be able to remotely log into for diagnosing problems. They typically do this by having us open the TCP 80 port and sharing the connection details. I don’t know how to do this at Jefferson Lab because
of our system security. Do you have suggestions or guidelines?<br>
<br>
Thanks,<br>
Holly</span><o:p></o:p></p>
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<p><span style="font-family:Helvetica;color:black">You can view all the details of the incident by following the link below:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:Helvetica"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3D215927e41bb81a10a2c7db1de54bcb5d&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=NNRUDg2C8cJitJ467evUCKcfCgAu8FJaa8E-U6WOa6I&m=G3jE3aiBMQpQelWpHs8RrA2eEOQsrcldB0SW5HSfdutqVn0LROB-lbpos26pmu93&s=bY1K5yzUjbZkdYhW8X6HJTt3aXZvisxjgSFKAImQzw4&e="><span style="color:white;border:solid #0368D4 1.0pt;padding:4.0pt;background:#278EFC;text-decoration:none">Take
me to the Incident</span></a></span><o:p></o:p></p>
<p><strong><span style="font-size:13.5pt;font-family:Helvetica;color:#999999">Original Request:</span></strong><o:p></o:p></p>
<p><span style="font-family:Helvetica;color:#999999">Good morning,<br>
<br>
We have a crate from CAEN that will need the company (CAEN) to be able to remotely log into for diagnosing problems. They typically do this by having us open the TCP 80 port and sharing the connection details. I don’t know how to do this at Jefferson Lab because
of our system security. Do you have suggestions or guidelines?<br>
<br>
Thanks,<br>
Holly<o:p></o:p></span></p>
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<p class="MsoNormal">Ref:MSG1287676_TmWR3oMLmFkvE56h1rOI<o:p></o:p></p>
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