[Dsg-halla_magnets] Fw: Rockwell RS500 license FYI PROBLEM RESOLVED

[Pablo Campero Rojas]

________________________________________
From: Brian Eng <beng at jlab.org>
Sent: Monday, March 2, 2020 5:19 PM
To: Nicholas Sandoval
Cc: Todd Coates; Pablo Campero Rojas
Subject: Re: Rockwell RS500 license

Todd,

Did something change over the weekend, either on the license server or on the network/firewall end?

Now not having any issues opening up RSLinx or Studio 5000 v28.

> On Feb 28, 2020, at 6:04 PM, Nicholas Sandoval <sandoval at jlab.org> wrote:
>
> yes halldls1 (just retired) was a windows 7 VM.
> halldts1 just commissioned is on windows server 2019.  We went with the server OS mostly due to my experience using Cryo's windows server 2012 VM and rockwell software.  They also tout benefits with the HMI server.
> From: beng at jlab.org <beng at jlab.org>
> Sent: Friday, February 28, 2020 5:53 PM
> To: Todd Coates <tcoates at jlab.org>
> Cc: Nicholas Sandoval <sandoval at jlab.org>; Pablo Campero Rojas <campero at jlab.org>
> Subject: Re: Fw: Rockwell RS500 license
>
> I'm pretty sure halldts1 is also a VM, so I don't think that's the reason.
>
> On Feb 28, 2020 3:10 PM, Todd Coates <tcoates at jlab.org> wrote:
>
> FYI -
> I haven't looked closely at the operation of the Rockwell license
> manager software, but...
>
> So, did Rockwell support really said this?
>     "the issue is with the license manager having to access files on
> cadlm2." ??
>
> Why would the license clients need to communicate so much with the
> central license manager?
> What is there to communicate?   Either there is a license available, or
> not.
> The typical client-server communication consists of a couple of small
> network packets exchanged.
> The server response is essentially either "here is your license", or
> "none available".
>
> I manage over a dozen central license servers for various applications
> at JLAB.  Performance is never the issue with our typical software
> license server.
> UNLESS - That is, unless perhaps the vendor's license manager software
> is not officially supported for use on a VM.
> All of the "cadlmx" servers that I manage are actually "Virtual
> Machines", (VMs) running a version of Windows Server 2012, or Server 2016.
>
>
> Todd Coates
>
> IT Division/CNI Dept
> Thomas Jefferson National Accelerator Facility
> 12000 Jefferson Ave
> Suite 7
> Newport News, Virginia, 23606
>
> Phone: (757)269-5537
> EMail: Todd.Coates at jlab.org
>
> On 2/28/2020 2:36 PM, Brian Eng wrote:
> > Looks like it's spreading ...
> >
> > They seem to reach the same conclusion as I did earlier, but I'm not what the solution is.
> >
> > Nick did install just v20 and it worked fine, but after installing v28 it had problems.
> >
> > I'm trying v32 to see if that makes any difference.
> >
> > Honestly this seems like it's going the wrong direction instead of having a central license server now they're getting more dispersed, but hard to argue when we there's such a performance regression.
> >
> > ________________________________
> > From: Dsg-halla_magnets <dsg-halla_magnets-bounces at jlab.org> on behalf of Steven Lassiter <lassiter at jlab.org>
> > Sent: Friday, February 28, 2020 2:11 PM
> > To: dsg-halla_magnets at jlab.org <dsg-halla_magnets at jlab.org>
> > Subject: [Dsg-halla_magnets] Rockwell RS500 license
> >
> > Hi,
> >
> >   Spent a day on the phone with Rockwell tech support trying to resolve license issues on the phycad58 machine for CLEO.
> > After having to re-install codemeter and RSnetwork twice, Rockwell seems to think that the issue is with the license manager having to access files on cadlm2.
> >
> > A RsNetwork license resides on PHYCAD58, but the RSlogix5000 and RSLink license are on cadlm2.
> >
> > When cadlm2 is removed from the search location, (and with a 30 day temp RSlogix5000 license installed onPHYCAD58), response times were much faster and certain *.dll files did not become corrupt. Something on JLAB's end (not Rockwell) has changed and accessing license files from adlm2 is now problematic.
> >
> > It seems the best option is move one of the two rslogic5000 pro license off of cadlm2 and onto phycad58.  DSG could still use the license, they would just have to point the license server to point to phycad58.
> >
> > The license loaned to us by Rockwell is good for only 30 days.
> >
> > Can DSG see to it that this gets done?
> >
> > thanks
> > Steven
> >
> >
> >

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