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The old AB tech support ticket # 4008220875 can be referenced as well.</div>
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This was when AB gave the 30 day temp license to JLAB.</div>
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Steven<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Todd Coates <tcoates@jlab.org><br>
<b>Sent:</b> Wednesday, March 18, 2020 2:12 PM<br>
<b>To:</b> Brian Eng <beng@jlab.org>; Steven Lassiter <lassiter@jlab.org><br>
<b>Cc:</b> Amrit Yegneswaran <yeg@jlab.org>; dsg-halla_magnets@jlab.org <dsg-halla_magnets@jlab.org>; Nicholas Sandoval <sandoval@jlab.org>; Patrizia Rossi <rossi@jlab.org><br>
<b>Subject:</b> Re: Rockwell License</font>
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<div class="PlainText">Hi Brian,<br>
Is this the file that you need? see attached.<br>
<br>
Todd Coates<br>
<br>
IT Division/CNI Dept<br>
Thomas Jefferson National Accelerator Facility<br>
12000 Jefferson Ave<br>
Suite 7<br>
Newport News, Virginia, 23606<br>
<br>
Phone: (757)269-5537<br>
EMail: Todd.Coates@jlab.org<br>
<br>
On 3/18/2020 1:52 PM, Brian Eng wrote:<br>
> I've begun the process of trying to get the licenses sorted out, the Support Ticket is #4008259902<br>
><br>
> When I tried to log into phycad58 it said someone was using it, so far Rockwell hasn't asked me to do anything with the machine yet, but I may have to take it over.<br>
><br>
> Steve,<br>
><br>
> I don't want to bring up a separate license issue (on skylla10) from borrowed one on cadlm2 until they solve the first issue.<br>
><br>
> Todd,<br>
><br>
> Can you send me any log files from this location?<br>
> c:\program files\rockwell software\factorytalk activation\logs<br>
><br>
> Thanks<br>
><br>
> ________________________________________<br>
> From: Steven Lassiter <lassiter@jlab.org><br>
> Sent: Monday, March 16, 2020 1:44 PM<br>
> To: Brian Eng<br>
> Cc: Amrit Yegneswaran; dsg-halla_magnets@jlab.org; Todd Coates; Nicholas Sandoval; Patrizia Rossi<br>
> Subject: Re: Rockwell License<br>
><br>
> Hi Brian,<br>
><br>
> When you start a session with RS, ask them how the following could happen? - to go from a fully functionally license to grace mode in a matter of seconds.<br>
><br>
> Thanks<br>
> Steven<br>
> ________________________________<br>
> From: Brian Eng <beng@jlab.org><br>
> Sent: Monday, March 16, 2020 11:10 AM<br>
> To: Steven Lassiter <lassiter@jlab.org><br>
> Cc: Amrit Yegneswaran <yeg@jlab.org>; dsg-halla_magnets@jlab.org <dsg-halla_magnets@jlab.org>; Todd Coates <tcoates@jlab.org>; Nicholas Sandoval <sandoval@jlab.org>; Patrizia Rossi <rossi@jlab.org><br>
> Subject: Re: Rockwell License<br>
><br>
> Hi Steve,<br>
><br>
> No one from DSG has administrator privileges on the computer.<br>
><br>
> I was going to contact Rockwell about this since Pablo has some training he needs to complete, but with out that I suspect I won't be able to get very far.<br>
><br>
>> On Mar 16, 2020, at 11:06 AM, Steven Lassiter <lassiter@jlab.org> wrote:<br>
>><br>
>> The return license feature does not work on Rockwell side.<br>
>> It does not see any license to return.<br>
>><br>
>> Steven<br>
>> From: Brian Eng <beng@jlab.org><br>
>> Sent: Monday, March 16, 2020 11:04 AM<br>
>> To: Steven Lassiter <lassiter@jlab.org>; Amrit Yegneswaran <yeg@jlab.org>; dsg-halla_magnets@jlab.org <dsg-halla_magnets@jlab.org>; Todd Coates <tcoates@jlab.org>; Nicholas Sandoval <sandoval@jlab.org><br>
>> Cc: Patrizia Rossi <rossi@jlab.org><br>
>> Subject: Re: Rockwell License<br>
>><br>
>> Hi Steve,<br>
>><br>
>> We've tested enough computers from various subnets that we know that getting a license from the server isn't an issue anymore. Of course as you mentioned we still need to test on PHYCAD58 to confirm it works.<br>
>><br>
>> Todd,<br>
>><br>
>> Is there anything to do on your end that could return these activations or are we going to have to deal with locally on that computer?<br>
<br>
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