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Hello,</div>
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Back in February 2020, we had an issue with the Solenoid and Distribution Box controls' networking that prompted us to look into getting an additional network switch put in the racks so the Solenoid and DBX controls would be on separate network switches, but
at the time, I guess computer center didn't have any switches on hand. The computer center request and correspondence is below.</div>
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Is this something that we would still want?</div>
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I'm guessing that we would want to wait until the next extended down period before changing any controls setup, but we could get computer center to reserve a network switch since it took 1.5+ years for them to finally get one.</div>
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-Tyler<br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> IT Service Desk <jlab@servicenowservices.com><br>
<b>Sent:</b> Wednesday, September 1, 2021 9:49 AM<br>
<b>To:</b> Tyler Lemon <tlemon@jlab.org><br>
<b>Subject:</b> Your Incident INC0023233 has comments added - In Hall B on Space Frame Level 2, we need an additional network switch in the rack row with Rack L2</font>
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<p><font size="3" face="helvetica" color="#000000"><b>Subject:</b> In Hall B on Space Frame Level 2, we need an additional network switch in the rack row with Rack L2</font></p>
<p><font size="3" face="helvetica" color="#000000"><b>Incident:</b> INC0023233</font></p>
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<p><font size="4" face="helvetica" color="#000000"><strong>Comments:</strong></font></p>
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<div style=""><font size="3" face="helvetica" color="#000000"><span class="x_tdwrap"><strong>09-01-2021 09:49:44 AM EDT - Andrew Seitz</strong></span><span style="float:right"><sup> Additional comments</sup></span></font></div>
<div style=""><font size="3" face="helvetica" color="#000000"><span colspan="2"><span style="word-wrap:break-word; display:block">Do you still need this switch? The stock has finally arrived and we can install one if you need it.</span></span></font></div>
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<div style=""><font size="3" face="helvetica" color="#000000"><span class="x_tdwrap"><strong>03-03-2020 01:29:47 PM EST - Andrew Seitz</strong></span><span style="float:right"><sup> Additional comments</sup></span></font></div>
<div style=""><font size="3" face="helvetica" color="#000000"><span colspan="2"><span style="word-wrap:break-word; display:block">Gotcha, I'll see about getting a new switch.</span></span></font></div>
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<div style=""><font size="3" face="helvetica" color="#000000"><span class="x_tdwrap"><strong>03-03-2020 01:19:50 PM EST - Tyler Lemon</strong></span><span style="float:right"><sup> Additional comments</sup></span></font></div>
<div style=""><font size="3" face="helvetica" color="#000000"><span colspan="2"><span style="word-wrap:break-word; display:block">reply from: tlemon@jlab.org<br>
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Hi Andrew,<br>
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Sorry for the long delay in my reply.<br>
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We'd like an additional switch in that area since there are two controls systems (Hall B Solenoid and Hall B Distribution Box) that are connected to network in that switch. The goal would be to have the Solenoid and Distribution Box on different network switches
to prevent an issue with one switch from taking out two systems.<br>
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It's okay if it takes a while for the switch to be installed. I wanted to get the incident report in in case it did just take a while to get the switch in. It's also fine if the installation doesn't take place until after the on-going run is completed.<br>
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Thanks,<br>
Tyler<br>
________________________________<br>
From: IT Service Desk <jlab@midatl.service-now.com><br>
Sent: Thursday, February 20, 2020 9:51 AM<br>
To: Tyler Lemon <tlemon@jlab.org><br>
Subject: Your Incident INC0023233 has comments added - In Hall B on Space Frame Level 2, we need an additional network switch in the rack row with Rack L2<br>
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Subject: In Hall B on Space Frame Level 2, we need an additional network switch in the rack row with Rack L2<br>
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Incident: INC0023233<br>
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Comments:<br>
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________________________________<br>
02-20-2020 09:50:46 AM EST - Andrew Seitz Additional comments<br>
Sorry, I didn't see this ticket until today...<br>
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Is that bethsw8? Yesterday we replaced that switch so all of the ports should now be good. I count 6 free auto-vlan ports, is that enough? We don't really have a good switch to give you right now, we'd have to get one.<br>
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02-17-2020 02:07:14 PM EST - Tyler Lemon Additional comments<br>
In Hall B on Space Frame Level 2, we need an additional network switch in the rack row with Rack L2-10. The switch currently in that rack is full and we would like to have spare ports to use in the event of a port failure.<br>
Considering the halls are running experiments, it is understandable if the switch cannot be installed until the summer shut down.<br>
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You can view all the details of the incident by following the link below:<br>
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Take me to the Incident<https://jlab.service-now.com/nav_to.do?uri=incident.do?sys_id=104a6d91db4780100545341f7c9619de><br>
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Original Request:<br>
<br>
In Hall B on Space Frame Level 2, we need an additional network switch in the rack row with Rack L2-10. The switch currently in that rack is full and we would like to have spare ports to use in the event of a port failure.<br>
Considering the halls are running experiments, it is understandable if the switch cannot be installed until the summer shut down.<br>
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Ref:MSG0131756_o0v153yNyY740pN4DFxm</span></span></font></div>
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<div style=""><font size="3" face="helvetica" color="#000000"><span class="x_tdwrap"><strong>02-20-2020 09:50:46 AM EST - Andrew Seitz</strong></span><span style="float:right"><sup> Additional comments</sup></span></font></div>
<div style=""><font size="3" face="helvetica" color="#000000"><span colspan="2"><span style="word-wrap:break-word; display:block">Sorry, I didn't see this ticket until today...<br>
<br>
Is that bethsw8? Yesterday we replaced that switch so all of the ports should now be good. I count 6 free auto-vlan ports, is that enough? We don't really have a good switch to give you right now, we'd have to get one.</span></span></font></div>
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<div style=""><font size="3" face="helvetica" color="#000000"><span class="x_tdwrap"><strong>02-17-2020 02:07:14 PM EST - Tyler Lemon</strong></span><span style="float:right"><sup> Additional comments</sup></span></font></div>
<div style=""><font size="3" face="helvetica" color="#000000"><span colspan="2"><span style="word-wrap:break-word; display:block">In Hall B on Space Frame Level 2, we need an additional network switch in the rack row with Rack L2-10. The switch currently in
that rack is full and we would like to have spare ports to use in the event of a port failure.<br>
Considering the halls are running experiments, it is understandable if the switch cannot be installed until the summer shut down.</span></span></font></div>
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<p><font size="3" face="helvetica" color="#000000">You can view all the details of the incident by following the link below:</font></p>
<font face="helvetica"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3D104a6d91db4780100545341f7c9619de&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=xJvfz8d-IPB1CokOM-U5MA&m=ykGlOxM_oMnpfJQESZNQ2j4l6eWYN2ZUkFs1C84aEl0&s=WkmnsPo0ayE56jq9Jns7zl2I1PodIf8Qv6tF67_Sdrc&e=" style="background-color:#278efc; border:1px solid #0368d4; color:#ffffff; font-size:16px; font-family:Helvetica,Arial,sans-serif; text-decoration:none; border-radius:3px; -webkit-border-radius:3px; -moz-border-radius:3px; display:inline-block; padding:5px">Take
me to the Incident</a></font><br>
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<p><font size="4" face="helvetica" color="#999999"><strong>Original Request:</strong></font></p>
<font size="3" face="helvetica" color="#999999">
<p>In Hall B on Space Frame Level 2, we need an additional network switch in the rack row with Rack L2-10. The switch currently in that rack is full and we would like to have spare ports to use in the event of a port failure.<br>
Considering the halls are running experiments, it is understandable if the switch cannot be installed until the summer shut down.</p>
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<div style="display:inline">Ref:MSG0402691_jocTKyvjHMtwohDSwlUe</div>
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