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Hi Brian,</div>
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Thanks for the update. I will let you know when the access will be available.</div>
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Regards,</div>
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Valery</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Brian Eng <beng@jlab.org><br>
<b>Sent:</b> Thursday, July 10, 2025 09:22<br>
<b>To:</b> Christopher Dilks <dilks@jlab.org>; Tyler Lemon <tlemon@jlab.org>; Valery Kubarovsky <vpk@jlab.org><br>
<b>Cc:</b> Valery Kubarovsky via dsg-hallb_rich <dsg-hallb_rich@jlab.org><br>
<b>Subject:</b> Re: RICH S4 CRIO heartbeat stopped</font>
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It looks like the sbRIO that was replaced 3 weeks ago is offline, or at least isn't responding to pings.</div>
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There's nothing that can be done remotely so it would require an access to further troubleshoot.</div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> dsg-hallb_rich <dsg-hallb_rich-bounces@jlab.org> on behalf of Valery Kubarovsky via dsg-hallb_rich <dsg-hallb_rich@jlab.org><br>
<b>Sent:</b> Thursday, July 10, 2025 9:05 AM<br>
<b>To:</b> Christopher Dilks <dilks@jlab.org>; Tyler Lemon <tlemon@jlab.org><br>
<b>Cc:</b> Valery Kubarovsky via dsg-hallb_rich <dsg-hallb_rich@jlab.org><br>
<b>Subject:</b> Re: [dsg-hallb_rich] RICH S4 CRIO heartbeat stopped</font>
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Hi Tyler,</div>
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Please take a look to the RICH cRIO sector 4.</div>
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Thank you,</div>
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Valery</div>
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<div id="x_x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Christopher Dilks <dilks@jlab.org><br>
<b>Sent:</b> Thursday, July 10, 2025 02:15<br>
<b>To:</b> Tyler Lemon <tlemon@jlab.org><br>
<b>Cc:</b> Valery Kubarovsky <vpk@jlab.org><br>
<b>Subject:</b> RICH S4 CRIO heartbeat stopped</font>
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<div>Hi Tyler,</div>
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<div>The heartbeat stopped around 1am: <span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<a href="https://logbooks.jlab.org/entry/4415043">https://logbooks.jlab.org/entry/4415043</a></span></div>
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<div>All Sector 4 N2 volume PVs are frozen. The frozen values look normal.</div>
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<div>Can you take a look when you get this message? Meanwhile the shift crew is calling engineering on-call (following the alarm guidance).</div>
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<div>Thanks,</div>
<div>Chris</div>
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<p style="margin-top:0px; margin-bottom:0px; font-family:Aptos"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">Christopher Dilks</span></p>
<p style="margin-top:0px; margin-bottom:0px; font-family:Aptos"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">Jefferson Lab Staff Scientist</span></p>
<p style="margin-top:0px; margin-bottom:0px; font-family:Aptos"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">Office: B122</span></p>
<p style="margin-top:0px; margin-bottom:0px; font-family:Aptos"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">Phone: 757-269-7750</span></p>
<p style="margin-top:0px; margin-bottom:0px; font-family:Aptos"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">Email: dilks@jlab.org</span></p>
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