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<div class="moz-cite-prefix">Dear Pablo,<br>
<br>
this is Gianni di Maio from CAEN.<br>
<p>Greg informed us about the strange behaviours arose during your
test in JLAB on our HV Main Frame SY4527.</p>
<p>To summarize the problems:</p>
<p><br>
</p>
<p>1. Parameters (VSet, VMax, ISet, RUp, and RDwn), arbitrarily
changed from its set values to random different values.</p>
<p>2. Discrepancies between GECO-2020 values and EPICS PVs values</p>
<p>3.<font face="Times New Roman">Ramp up/down delay issue.</font></p>
<p><font face="Times New Roman"><br>
</font></p>
Considering that are all problems that we never experienced in
the past with other customers/set up, to isolate each problems,we
would like to start from a basic set up , Let say a Main Frame
with just one board plugged in directly connected to a computer
running only the GECO control software and your EPICS software,
for this first test I would use the board A7435.<br>
<p>I wish add that there is a functionality of the GECO that could
help us in solve the issues.</p>
<p>The GECO2020 software has an option ( to be activated with a
code) providing Logging capability, this will be very useful
for our test and you should activate it.<br>
To provide you the activation code, I need to know the CPU
serial number, could you provide it to me?</p>
<p>Once activated the Logging option you could launch your test
and see if the problem appear with a so simple set up.<br>
In parallel we would do the same test here in order to reproduce
the same behaviour so if for you it is not a problem we would
like to have your EPICS software, is It possible?</p>
<p>Best regards.</p>
<p>Gianni<br>
</p>
<p><br>
</p>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">Il 26/08/2019 18:19, Greg Kibilko ha
scritto:<br>
</div>
<blockquote type="cite"
cite="mid:6c16d899-d116-d803-3241-440de60ae80e@setechsales.com">
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<font face="Times New Roman">Hi Pablo,<br>
<br>
Thanks very much. We look forward to the results of your SSH
test. Additionally, I expect that Gianni Di Maio will be
reaching out to you very soon if he hasn't done so already.<br>
<br>
We will do everything possible to resolve this issue as quickly
as we can.<br>
<br>
Kind regards,<br>
Greg<br>
</font><br>
<div class="moz-cite-prefix">On 8/26/2019 12:13 PM, Pablo Campero
Rojas wrote:<br>
</div>
<blockquote type="cite"
cite="mid:SN6PR0901MB2480FB1D40DDAAE528EEAB3ACCA10@SN6PR0901MB2480.namprd09.prod.outlook.com">
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<p style="margin-top:0;margin-bottom:0">Hello,</p>
<p style="margin-top:0;margin-bottom:0"><br>
</p>
<p style="margin-top:0;margin-bottom:0">Attached are the
minutes for the meeting held this last Friday 8/23/2019
between DSG and CAEN support.</p>
<p style="margin-top:0;margin-bottom:0">During the meeting
was presented the findings and issues faced by DSG to
CAEN support.</p>
<p style="margin-top:0;margin-bottom:0"><br>
</p>
<p style="margin-top:0;margin-bottom:0">Best Regards,</p>
<p style="margin-top:0;margin-bottom:0">Pablo</p>
</div>
</div>
</div>
</blockquote>
<br>
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<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
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P: (864) 356-2606<br>
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