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<tt>Hello Aaron,<br>
<br>
<br>
I read your report and I'm happy that the new firmware fix the
latency issue, we verified it in our setup but we were waiting for
your feedback that was the most important.<br>
<br>
Obviously I'm sorry that you have other issues, unfortunately we
were not able to reproduce in our tests this is the main reason
why we already don't fix them<br>
<br>
I identified two main issues, the first is the random parameter
change, the second is the board disconnection.<br>
<br>
If I well understood both issues happens only when a load is
connected to a module and probably this is the reason why in our
tests we didn't reproduce the issues.<br>
<br>
I think we have to use the same load on our (to tell the truth is
yours) A7030TN to see the issue, so can you give us details about
the load?<br>
I noticed that from your first test (i.e. GECO and board without
load) that doesn't have problems and the one that have issues
(random parameters) two, let's say, "variables" are changed, one
was adding the load and the second the use of the EPICS service. I
would ask you if you could repeat the tests (to see if random
setting happens) connecting the load but disabling the EPCIS
service. This is very useful for us to understand if the issue is
on the firmware boards (because of the load) or in the EPICS
service. We'll do the same test here but we need to know details
about the load so if you for you is not a problem to do this test
it will speed-up our job.<br>
<br>
I wouldn't face the second issue because maybe it is related to
the first and in any case I prefer to put our effort to fix one
issue at a time.<br>
<br>
<br>
Best Regards,<br>
Alberto<br>
</tt>
<p><tt></tt><br>
</p>
<div class="moz-cite-prefix">Il 24/01/2020 15:27, Greg Kibilko ha
scritto:<br>
</div>
<blockquote type="cite"
cite="mid:6dd1328f-4915-f361-7dc8-02ffbac8b87a@setechsales.com">
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<font face="Times New Roman">Hello Aaron and Everyone from DSG,<br>
<br>
Aaron, thank you again for providing us with the very clear and
concise report. In speaking with CAEN, I think the for
efficient way to resolve these issues is to simply put the CAEN
engineers and the DSG group on the same page by way of this
email.<br>
<br>
CAEN has received your notes regarding the status of EPICS
client control of the SY4527 mainframes and will provide a very
complete response to you via this email string. We realize how
critical this issue is and very much look forward to working
together with you to resolve it!<br>
<br>
Kind regards,<br>
Greg<br>
</font>
<div class="moz-forward-container"><br>
<br>
-------- Forwarded Message --------
<table class="moz-email-headers-table" cellspacing="0"
cellpadding="0" border="0">
<tbody>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Subject:
</th>
<td>CAEN Meeting Minutes</td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Date:
</th>
<td>Tue, 21 Jan 2020 20:38:14 +0000</td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">From:
</th>
<td>Aaron Brown <a class="moz-txt-link-rfc2396E"
href="mailto:ambrown@jlab.org" moz-do-not-send="true"><ambrown@jlab.org></a></td>
</tr>
<tr>
<th valign="BASELINE" nowrap="nowrap" align="RIGHT">To: </th>
<td>dsg-hallc controls <a class="moz-txt-link-rfc2396E"
href="mailto:dsg-hallc_controls@jlab.org"
moz-do-not-send="true"><dsg-hallc_controls@jlab.org></a>,
Greg Kibilko <a class="moz-txt-link-rfc2396E"
href="mailto:greg@setechsales.com"
moz-do-not-send="true"><greg@setechsales.com></a></td>
</tr>
</tbody>
</table>
<br>
<br>
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<div>Good Afternoon All,</div>
<div><br>
</div>
<div>Attached please find the minutes from this afternoon's
meeting DSG had with Greg Kibilko.</div>
<div><br>
</div>
<div>Best regards,</div>
<div>Aaron Brown<br>
</div>
</div>
<br>
<div class="moz-signature">-- <br>
<b>Greg Kibilko</b><br>
<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
Townville, SC 29689<br>
P: (864) 356-2606<br>
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMF-g&c=CJqEzB1piLOyyvZjb8YUQw&r=0dv9yTu0KREdd74L0wgLztdO3ePmhsIUc7EqYumdPxc&m=vL7MJwG5O_nvHC57dkD3hXa5rxvRNZLliuEpg2axflg&s=OvjFG5B1ujFdOkfxslL6eC-vQ9t_WJR5s2XuLvhfg8o&e=" moz-do-not-send="true">CAEN
Products</a><br>
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__caensys.com_products-2Dand-2Dsolutions_&d=DwMF-g&c=CJqEzB1piLOyyvZjb8YUQw&r=0dv9yTu0KREdd74L0wgLztdO3ePmhsIUc7EqYumdPxc&m=vL7MJwG5O_nvHC57dkD3hXa5rxvRNZLliuEpg2axflg&s=5UEuBzkHbdkT-fLLWkNFG9DXK1x2_tsI-XR3Q9CawM8&e=" moz-do-not-send="true">CAEN SyS Products & Solutions</a><br>
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ioxos.ch&d=DwMF-g&c=CJqEzB1piLOyyvZjb8YUQw&r=0dv9yTu0KREdd74L0wgLztdO3ePmhsIUc7EqYumdPxc&m=vL7MJwG5O_nvHC57dkD3hXa5rxvRNZLliuEpg2axflg&s=kD9hG8blttbMT05MP4MAudNFkqa1VTt4frmI05oyZNs&e=" moz-do-not-send="true">IOxOs
Products</a><br>
</div>
</blockquote>
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