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<tt>Hi Aaron,<br>
<br>
I cannot send you the log because I used a development environment
inside Sy4527 to see the data in front of internal IOC, it is not
possible to use in a production Sy4527.<br>
<br>
Now we don't have the availability of 16 A7030 but I asked to our
production division and we should have them in a couple of weeks,
this is very important because we'll have a setup like your so we
should be able to see both issues!<br>
<br>
Concerning the pins to check, yes I meant to check that they are
not pushed back.<br>
<br>
In this moment I have just Two A7030 and I'm not seeing problem
so I fear I should wait for the other boards in order to reproduce
the issues..anyway we will do some test using the load as you
described.<br>
<br>
Best Regards,<br>
Alberto</tt>
<p><br>
</p>
<div class="moz-cite-prefix">Il 28/01/2020 19:32, Aaron Brown ha
scritto:<br>
</div>
<blockquote type="cite"
cite="mid:BL0PR0901MB4579FBD6AE5B70D24DE39A59C10A0@BL0PR0901MB4579.namprd09.prod.outlook.com">
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<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
Good Afternoon Alberto,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
Thank you for getting back to us so quickly.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
We are using CS-Studio version 4.1.1 - win32.win32.x86.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
You mentioned that you inserted a register on the EPICS IOC
input and on the SY4527 input to check if everything that
arrived in the IOC input arrived equally in the SY4527 input.
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
Would you be able to send us the code to insert the register
into our crates here?</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
I think that updating our version of CS-Studio and using your
IOC register would be best.
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
In regards to the second issue, we have never tried a live
insertion of the module, but we will do so if we experience a
card communication loss again.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
The test that we conduct with load does not have one set
voltage. <br>
In one test we ramp the voltage from 0 V to 1500 V in 500 V
increments.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
In another test, we oscillate the voltage between 0 V and 1500
V.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
In previous tests, we saw the communication loss issue where all
16 boards were in the crate, and where just one card was
populated.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
When you say "have the pins in the right position", what do you
mean? Do you mean check that they're not pushed back?</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
<br>
Again, thanks for you assistance with this matter.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
Warm Regards, <br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255,
255, 255);">
Aaron Brown<br>
</div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b>
Alberto Lucchesi <a class="moz-txt-link-rfc2396E" href="mailto:a.lucchesi@caen.it"><a.lucchesi@caen.it></a><br>
<b>Sent:</b> Tuesday, January 28, 2020 12:28 PM<br>
<b>To:</b> Aaron Brown <a class="moz-txt-link-rfc2396E" href="mailto:ambrown@jlab.org"><ambrown@jlab.org></a>; dsg-hallc
controls <a class="moz-txt-link-rfc2396E" href="mailto:dsg-hallc_controls@jlab.org"><dsg-hallc_controls@jlab.org></a><br>
<b>Cc:</b> Greg Kibilko <a class="moz-txt-link-rfc2396E" href="mailto:greg@setechsales.com"><greg@setechsales.com></a>; Gianni
Di Maio <a class="moz-txt-link-rfc2396E" href="mailto:g.dimaio@caen.it"><g.dimaio@caen.it></a>; Nicola Paoli
<a class="moz-txt-link-rfc2396E" href="mailto:n.paoli@caen.it"><n.paoli@caen.it></a><br>
<b>Subject:</b> [EXTERNAL] Re: CAEN JLAB - EPICS control - 2
part</font>
<div> </div>
</div>
<div>Hi Aaron,<br>
<br>
after my answer to your email I had a brainstorming with my
colleagues of HV division concerning the issue 2.<br>
We don't have yet an explanation of that wrong behavior and
there some question we would like ask you.<br>
<br>
1) thet load is 2 MΩ for each channel, but which is the voltage
of each channel?<br>
2) the board that, let'say, "disappear" could be one with the
load attached or one without load, we need to knwo how many
boards are inserted in the Sy4527 and how many of them have the
load.<br>
<br>
<p>3) Can you verify if each of the boards (with the load) on
the setup that shows the issue have the pins in the right
position? One of our hypotesis is that if the pins ( male and
female) are not well plugged, it is possible that a bad
contact could induce discharges that power off that board or
one next to that..</p>
<p>Best Regards,<br>
Alberto<br>
</p>
<p><span style=""><br>
</span></p>
<p><span style=""><br>
</span></p>
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