From cleung at jlab.org  Wed Jun  4 11:50:44 2025
From: cleung at jlab.org (Ching Him Leung)
Date: Wed, 4 Jun 2025 15:50:44 +0000
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C
Message-ID: <PH8PR09MB90245395ABE785F6825DBE1EBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>

Hi Marc,

We seem to have issues with the rpi used for gem gas flow monitoring in Hall C. It is stuck at the welcome to raspberry Pi Desktop screen. Do you have some suggestions? We are in restricted access till 2pm.

Thank you
Ching Him
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From beng at jlab.org  Wed Jun  4 11:59:02 2025
From: beng at jlab.org (Brian Eng)
Date: Wed, 4 Jun 2025 15:59:02 +0000
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C
In-Reply-To: <PH8PR09MB90245395ABE785F6825DBE1EBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>
References: <PH8PR09MB90245395ABE785F6825DBE1EBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>
Message-ID: <MN2PR09MB5515CDA4C54D9EE542C03DADA56CA@MN2PR09MB5515.namprd09.prod.outlook.com>

Let me see if I can do anything with it remotely, otherwise I'll have a look after lunch.
________________________________
From: Dsg-hallc_gem <dsg-hallc_gem-bounces at jlab.org> on behalf of Ching Him Leung <cleung at jlab.org>
Sent: Wednesday, June 4, 2025 11:50 AM
To: Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C

Hi Marc,

We seem to have issues with the rpi used for gem gas flow monitoring in Hall C. It is stuck at the welcome to raspberry Pi Desktop screen. Do you have some suggestions? We are in restricted access till 2pm.

Thank you
Ching Him
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From cleung at jlab.org  Wed Jun  4 12:04:21 2025
From: cleung at jlab.org (Ching Him Leung)
Date: Wed, 4 Jun 2025 16:04:21 +0000
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C
In-Reply-To: <MN2PR09MB5515CDA4C54D9EE542C03DADA56CA@MN2PR09MB5515.namprd09.prod.outlook.com>
References: <PH8PR09MB90245395ABE785F6825DBE1EBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>
 <MN2PR09MB5515CDA4C54D9EE542C03DADA56CA@MN2PR09MB5515.namprd09.prod.outlook.com>
Message-ID: <PH8PR09MB902429842AA8847E68FA5C7BBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>

Sounds good, thanks!

________________________________
From: Brian Eng <beng at jlab.org>
Sent: Wednesday, June 4, 2025 11:59 AM
To: Ching Him Leung <cleung at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: Re: issues with the rpi in Hall C

Let me see if I can do anything with it remotely, otherwise I'll have a look after lunch.
________________________________
From: Dsg-hallc_gem <dsg-hallc_gem-bounces at jlab.org> on behalf of Ching Him Leung <cleung at jlab.org>
Sent: Wednesday, June 4, 2025 11:50 AM
To: Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C

Hi Marc,

We seem to have issues with the rpi used for gem gas flow monitoring in Hall C. It is stuck at the welcome to raspberry Pi Desktop screen. Do you have some suggestions? We are in restricted access till 2pm.

Thank you
Ching Him
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From beng at jlab.org  Wed Jun  4 12:04:38 2025
From: beng at jlab.org (Brian Eng)
Date: Wed, 4 Jun 2025 16:04:38 +0000
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C
In-Reply-To: <MN2PR09MB5515CDA4C54D9EE542C03DADA56CA@MN2PR09MB5515.namprd09.prod.outlook.com>
References: <PH8PR09MB90245395ABE785F6825DBE1EBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>
 <MN2PR09MB5515CDA4C54D9EE542C03DADA56CA@MN2PR09MB5515.namprd09.prod.outlook.com>
Message-ID: <MN2PR09MB5515B78C7643EC760E8ED128A56CA@MN2PR09MB5515.namprd09.prod.outlook.com>

Looks like it isn't online, or at least I can't ping it, so can't do anything remotely.

If it is making it past the rainbow screen for the GPU test at least the SD card isn't totally broken.

I think if you press F2 at the welcome screen it should switch over to the console log, maybe there is something there that might help troubleshoot?
________________________________
From: Dsg-hallc_gem <dsg-hallc_gem-bounces at jlab.org> on behalf of Brian Eng <beng at jlab.org>
Sent: Wednesday, June 4, 2025 11:59 AM
To: Ching Him Leung <cleung at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: Re: [Dsg-hallc_gem] issues with the rpi in Hall C

Let me see if I can do anything with it remotely, otherwise I'll have a look after lunch.
________________________________
From: Dsg-hallc_gem <dsg-hallc_gem-bounces at jlab.org> on behalf of Ching Him Leung <cleung at jlab.org>
Sent: Wednesday, June 4, 2025 11:50 AM
To: Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C

Hi Marc,

We seem to have issues with the rpi used for gem gas flow monitoring in Hall C. It is stuck at the welcome to raspberry Pi Desktop screen. Do you have some suggestions? We are in restricted access till 2pm.

Thank you
Ching Him
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From cleung at jlab.org  Wed Jun  4 12:56:45 2025
From: cleung at jlab.org (Ching Him Leung)
Date: Wed, 4 Jun 2025 16:56:45 +0000
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C
In-Reply-To: <MN2PR09MB5515B78C7643EC760E8ED128A56CA@MN2PR09MB5515.namprd09.prod.outlook.com>
References: <PH8PR09MB90245395ABE785F6825DBE1EBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>
 <MN2PR09MB5515CDA4C54D9EE542C03DADA56CA@MN2PR09MB5515.namprd09.prod.outlook.com>
 <MN2PR09MB5515B78C7643EC760E8ED128A56CA@MN2PR09MB5515.namprd09.prod.outlook.com>
Message-ID: <PH8PR09MB9024087E21FF7CF5C0C06C9EBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>

Hi Brian,

There is a keyboard connected to the rpi, I pressed Ff2, but nothing happened. I also noticed when I press the caps lock key, the cap lock light on keyboard did not light up either. I have checked the keyboard with another laptop.

Ching HIm
________________________________
From: Brian Eng <beng at jlab.org>
Sent: Wednesday, June 4, 2025 12:04 PM
To: Ching Him Leung <cleung at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: Re: issues with the rpi in Hall C

Looks like it isn't online, or at least I can't ping it, so can't do anything remotely.

If it is making it past the rainbow screen for the GPU test at least the SD card isn't totally broken.

I think if you press F2 at the welcome screen it should switch over to the console log, maybe there is something there that might help troubleshoot?
________________________________
From: Dsg-hallc_gem <dsg-hallc_gem-bounces at jlab.org> on behalf of Brian Eng <beng at jlab.org>
Sent: Wednesday, June 4, 2025 11:59 AM
To: Ching Him Leung <cleung at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: Re: [Dsg-hallc_gem] issues with the rpi in Hall C

Let me see if I can do anything with it remotely, otherwise I'll have a look after lunch.
________________________________
From: Dsg-hallc_gem <dsg-hallc_gem-bounces at jlab.org> on behalf of Ching Him Leung <cleung at jlab.org>
Sent: Wednesday, June 4, 2025 11:50 AM
To: Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C

Hi Marc,

We seem to have issues with the rpi used for gem gas flow monitoring in Hall C. It is stuck at the welcome to raspberry Pi Desktop screen. Do you have some suggestions? We are in restricted access till 2pm.

Thank you
Ching Him
-------------- next part --------------
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From beng at jlab.org  Wed Jun  4 13:35:11 2025
From: beng at jlab.org (Brian Eng)
Date: Wed, 4 Jun 2025 17:35:11 +0000
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C
In-Reply-To: <PH8PR09MB9024087E21FF7CF5C0C06C9EBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>
References: <PH8PR09MB90245395ABE785F6825DBE1EBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>
 <MN2PR09MB5515CDA4C54D9EE542C03DADA56CA@MN2PR09MB5515.namprd09.prod.outlook.com>
 <MN2PR09MB5515B78C7643EC760E8ED128A56CA@MN2PR09MB5515.namprd09.prod.outlook.com>
 <PH8PR09MB9024087E21FF7CF5C0C06C9EBD6CA@PH8PR09MB9024.namprd09.prod.outlook.com>
Message-ID: <MN2PR09MB551521F136BF5E1E06B5F970A56CA@MN2PR09MB5515.namprd09.prod.outlook.com>

Yes, I see the same thing. I will try to find another keyboard to try. Unfortunately the SD card I brought down is bad so I couldn?t test if that fixes the issue.

I did notice the microSD connector itself seems loose on the RPi but I didn?t take it out of the case to investigate more.

________________________________
From: Ching Him Leung <cleung at jlab.org>
Sent: Wednesday, June 4, 2025 12:56:45 PM
To: Brian Eng <beng at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: Re: issues with the rpi in Hall C

Hi Brian,

There is a keyboard connected to the rpi, I pressed Ff2, but nothing happened. I also noticed when I press the caps lock key, the cap lock light on keyboard did not light up either. I have checked the keyboard with another laptop.

Ching HIm
________________________________
From: Brian Eng <beng at jlab.org>
Sent: Wednesday, June 4, 2025 12:04 PM
To: Ching Him Leung <cleung at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: Re: issues with the rpi in Hall C

Looks like it isn't online, or at least I can't ping it, so can't do anything remotely.

If it is making it past the rainbow screen for the GPU test at least the SD card isn't totally broken.

I think if you press F2 at the welcome screen it should switch over to the console log, maybe there is something there that might help troubleshoot?
________________________________
From: Dsg-hallc_gem <dsg-hallc_gem-bounces at jlab.org> on behalf of Brian Eng <beng at jlab.org>
Sent: Wednesday, June 4, 2025 11:59 AM
To: Ching Him Leung <cleung at jlab.org>; Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: Re: [Dsg-hallc_gem] issues with the rpi in Hall C

Let me see if I can do anything with it remotely, otherwise I'll have a look after lunch.
________________________________
From: Dsg-hallc_gem <dsg-hallc_gem-bounces at jlab.org> on behalf of Ching Him Leung <cleung at jlab.org>
Sent: Wednesday, June 4, 2025 11:50 AM
To: Marc Mcmullen <mcmullen at jlab.org>
Cc: dsg-hallc_gem at jlab.org <dsg-hallc_gem at jlab.org>
Subject: [Dsg-hallc_gem] issues with the rpi in Hall C

Hi Marc,

We seem to have issues with the rpi used for gem gas flow monitoring in Hall C. It is stuck at the welcome to raspberry Pi Desktop screen. Do you have some suggestions? We are in restricted access till 2pm.

Thank you
Ching Him
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