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FYI: Communication with CAEN about possible firmware upgrades for A1535 S/N modules<br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size: 11pt;" data-ogsc="" face="Calibri, sans-serif" color="#000000"><b>From:</b> Greg Kibilko <greg@setechsales.com><br>
<b>Sent:</b> Wednesday, September 16, 2020 10:29 AM<br>
<b>To:</b> Aaron Brown <ambrown@jlab.org><br>
<b>Subject:</b> Re: [EXTERNAL] Re: Module Firmware</font>
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<div><font face="Times New Roman">Hi Aaron,<br>
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It sounds like this question is not so straightforward as I anticipated.<br>
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The CAEN engineers explained that it is sometimes not advisable to upgrade the firmware because hardware components within the boards have changed over time. What they have asked is for you to send an email to their support engineers asking if a FW upgrade
is required, and please include the board serial numbers. They'll cross reference the A1535 S/N information and determine if a FW upgrade is required.<br>
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The support email is: <a class="x_moz-txt-link-abbreviated" href="mailto:support.nuclear@caen.it">
support.nuclear@caen.it</a><br>
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If you'd like to copy me that would be great, but it's not necessary.<br>
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I hope this helps! As always, let me know if you have any issues or concerns.<br>
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Best,<br>
Greg<br>
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<div class="x_moz-cite-prefix">On 9/16/2020 9:53 AM, Aaron Brown wrote:<br>
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<div style="direction:ltr">Hi Greg,</div>
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<div style="direction:ltr">Yes, all is well here too.<br>
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<div style="direction:ltr">We have two SY4527 mainframes.</div>
<div style="direction:ltr">We upgraded the firmware in the mainframes earlier this year.</div>
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<div style="direction:ltr">Aaron<br>
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<div id="x_divRplyFwdMsg" dir="ltr"><font style="font-size: 11pt;" data-ogsc="" face="Calibri, sans-serif" color="#000000"><b>From:</b> Greg Kibilko
<a class="x_moz-txt-link-rfc2396E" href="mailto:greg@setechsales.com"><greg@setechsales.com></a><br>
<b>Sent:</b> Wednesday, September 16, 2020 9:18:36 AM<br>
<b>To:</b> Aaron Brown <a class="x_moz-txt-link-rfc2396E" href="mailto:ambrown@jlab.org">
<ambrown@jlab.org></a><br>
<b>Subject:</b> [EXTERNAL] Re: Module Firmware</font>
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<div><font face="Times New Roman">Hi Aaron,<br>
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Yes, all is well. Hope you are well too.<br>
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I believe I can help you with this. Which mainframe(s) are you working with?<br>
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Cheers,<br>
Greg<br>
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<div class="x_x_moz-cite-prefix">On 9/16/2020 8:48 AM, Aaron Brown wrote:<br>
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Hi Greg,</div>
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Hope all is well with you.</div>
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I have a question:</div>
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We have a few of the A1535 24-channel modules (3 negative and 1 positive) that may need a firmware update.</div>
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Do you think that this is something we'd be able to get from CAEN tech support?</div>
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Thanks for your help,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">
Aaron Brown<br>
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<div class="x_x_moz-signature">-- <br>
<b>Greg Kibilko</b><br>
<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
Townville, SC 29689<br>
P: (864) 356-2606<br>
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<div class="x_moz-signature">-- <br>
<b>Greg Kibilko</b><br>
<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
Townville, SC 29689<br>
P: (864) 356-2606<br>
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