<html>
<head>
<meta http-equiv="Content-Type" content="text/html;
charset=windows-1252">
</head>
<body>
<font face="Times New Roman">Hi Mindy and all,<br>
<br>
Thank you for checking. We'd hoped that this would be an obvious
indicator which we could show to Radiall to prove that there was a
problem with a specific batch. At this point we have a couple of
options available to us.<br>
<br>
1) You can send back to the CAEN Tech office in Staten Island the
20 connectors which are faulty. We'll ship them back to Italy and
CAEN will take the issue up with Radiall and begin working to get
you replacements. The downside to this solution is time. CAEN
doesn't have a stock of the connectors they can send you to
replace the faulty ones. We'll have to wait for more to be
shipped from Radiall and lead times have been long.<br>
<br>
2) You could ship back one connector to the Staten Island
office. CAEN will try to find screws that fit the strain relief
collar. Assuming they do, they'll ship back to you the connector
and enough screws to secure the other 19 connectors. The danger
here is that the threaded hole in the strain relief collars are
truly faulty and have not been machined to a size which can be
mated with any type of screw. If it's a QA/QC problem then we
could be wasting time.<br>
<br>
3) You could do a little MacGyver'ing there at JLAB and find a
screw which either mates with the strain relief collar or use a
slightly longer screw with a nut. I am reluctant to ask this
because I know that these pieces are expensive and both CAEN and I
expect them to work out of the box. But if time is critical then
this might be the fastest was to solve the problem.<br>
<br>
I'm sorry. I wish I had a perfect and fast solution to the
issue. Please let me know how you'd like to proceed? My cell is
864-356-2606 if you'd like to speak on the phone.<br>
<br>
Many thanks,<br>
Greg<br>
</font><br>
<div class="moz-cite-prefix">On 1/11/2021 9:49 AM, Mindy Leffel
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:MN2PR09MB5948A6C78522142243DD1DB8ABAB0@MN2PR09MB5948.namprd09.prod.outlook.com">
<meta http-equiv="Content-Type" content="text/html;
charset=windows-1252">
<div>Hi Greg,</div>
<div><br>
</div>
<div>The defective connector, on the left, has the same date code
as the good ones. The first 20 connectors we received are the
good ones, if that helps.</div>
<div><br>
</div>
<div>Mindy</div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b> Greg
Kibilko <a class="moz-txt-link-rfc2396E" href="mailto:greg@setechsales.com"><greg@setechsales.com></a><br>
<b>Sent:</b> Monday, January 11, 2021 9:08 AM<br>
<b>To:</b> Aaron Brown <a class="moz-txt-link-rfc2396E" href="mailto:ambrown@jlab.org"><ambrown@jlab.org></a>; Brad Sawatzky
<a class="moz-txt-link-rfc2396E" href="mailto:brads@jlab.org"><brads@jlab.org></a>; Brian Eng <a class="moz-txt-link-rfc2396E" href="mailto:beng@jlab.org"><beng@jlab.org></a><br>
<b>Cc:</b> Mindy Leffel <a class="moz-txt-link-rfc2396E" href="mailto:leffel@jlab.org"><leffel@jlab.org></a>;
<a class="moz-txt-link-abbreviated" href="mailto:dsg-hallc_nps@jlab.org">dsg-hallc_nps@jlab.org</a> <a class="moz-txt-link-rfc2396E" href="mailto:dsg-hallc_nps@jlab.org"><dsg-hallc_nps@jlab.org></a><br>
<b>Subject:</b> Re: [EXTERNAL] Re: [Dsg-hallc_nps] Radiall
connector</font>
<div> </div>
</div>
<div><font face="Times New Roman">Hi Aaron and all,<br>
<br>
I spoke with the CAEN manager who is responsible for these
Radiall parts. Below you'll find a photograph of a 'typical'
connector. You'll notice that it has two numbers (in this
case 20 37) stamped below the part number. These numbers
represent are a code for when the piece was produced.<br>
<br>
<img alt="" aria-label="One" style="max-width: 100%; height:
auto;" data-outlook-trace="F:1|T:1"
src="cid:part1.42CB6C4A.063DB271@setechsales.com" class=""
width="507" height="898"><br>
</font><br>
<font face="Times New Roman">In the photograph you provided me
last week it seemed that there was no such stamp/number set
located below the part number...but the picture wasn't totally
clear. Is that correct? Would it be possible for you to send
me a clear picture of this side of the problematic connector?
And count the number of connectors lacking this number?<br>
<br>
Our assumption is that you received a bad batch of connectors,
and we are hoping that the absence of this number will make it
very easy to ID the bad pieces.<br>
<br>
Many thanks!<br>
Greg<br>
</font><br>
<div class="x_moz-cite-prefix">On 1/8/2021 1:07 PM, Aaron Brown
wrote:<br>
</div>
<blockquote type="cite">
<style type="text/css" style="display:none">p
{margin-top:0;
margin-bottom:0}</style>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
Hi Greg,</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
<br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
Thanks for getting into this for us.</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
Looking forward to hearing back from you on Monday.</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
<br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
Thanks again,</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
Aaron<br>
</div>
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" face="Calibri, sans-serif"
color="#000000"><b>From:</b> Greg Kibilko
<a class="x_moz-txt-link-rfc2396E"
href="mailto:greg@setechsales.com"
moz-do-not-send="true"><greg@setechsales.com></a><br>
<b>Sent:</b> Friday, January 8, 2021 12:26 PM<br>
<b>To:</b> Brad Sawatzky <a
class="x_moz-txt-link-rfc2396E"
href="mailto:brads@jlab.org" moz-do-not-send="true">
<brads@jlab.org></a>; Brian Eng <a
class="x_moz-txt-link-rfc2396E"
href="mailto:beng@jlab.org" moz-do-not-send="true">
<beng@jlab.org></a><br>
<b>Cc:</b> Aaron Brown <a class="x_moz-txt-link-rfc2396E"
href="mailto:ambrown@jlab.org" moz-do-not-send="true">
<ambrown@jlab.org></a>; Mindy Leffel <a
class="x_moz-txt-link-rfc2396E"
href="mailto:leffel@jlab.org" moz-do-not-send="true">
<leffel@jlab.org></a>; <a
class="x_moz-txt-link-abbreviated"
href="mailto:dsg-hallc_nps@jlab.org"
moz-do-not-send="true">
dsg-hallc_nps@jlab.org</a> <a
class="x_moz-txt-link-rfc2396E"
href="mailto:dsg-hallc_nps@jlab.org"
moz-do-not-send="true">
<dsg-hallc_nps@jlab.org></a><br>
<b>Subject:</b> [EXTERNAL] Re: [Dsg-hallc_nps] Radiall
connector</font>
<div> </div>
</div>
<div><font face="Times New Roman">Hello All,<br>
<br>
And here I thought that the new year would bring only good
things! :(<br>
<br>
I spoke with CAEN about this odd issue. It certainly
appears as if Radiall provided CAEN with a batch of clamps
that are either the incorrect part or were not
manufactured correctly.<br>
<br>
We want to get the correct clamp pieces to you as quickly
as possible and avoid having to wait for Radiall to
deliver more. CAEN will scour their offices to see what
we have in-house. It's past hours there now, but I'm
anticipating more information from them next Monday. I'll
follow up with you when I have it.<br>
<br>
I apologize for the issue and promise that we'll get it
resolved ASAP.<br>
<br>
Many thanks,<br>
Greg<br>
<br>
</font><br>
<div class="x_x_moz-cite-prefix">On 1/7/2021 5:59 PM, Brad
Sawatzky wrote:<br>
</div>
<blockquote type="cite">
<pre class="x_x_moz-quote-pre">Yeah -- perhaps a metric vs imperial "almost the same but not quite"
mismatch/error?
Might be worth trying a few different screws (metric and imperial) from
the stockroom and seeing if one is a match.
-- Brad
On Thu, 07 Jan 2021, Brian Eng wrote:
</pre>
<blockquote type="cite">
<pre class="x_x_moz-quote-pre">That was going to be my guess as well. From the top down picture it looks
like the threaded portion on the new ones have a slightly bigger diameter
compared to the old ones.
----------------------------------------------------------------------------
</pre>
</blockquote>
<blockquote type="cite">
<pre class="x_x_moz-quote-pre">From: Dsg-hallc_nps <a class="x_x_moz-txt-link-rfc2396E" href="mailto:dsg-hallc_nps-bounces@jlab.org" moz-do-not-send="true"><dsg-hallc_nps-bounces@jlab.org></a> on behalf of Aaron
Brown <a class="x_x_moz-txt-link-rfc2396E" href="mailto:ambrown@jlab.org" moz-do-not-send="true"><ambrown@jlab.org></a>
Sent: Thursday, January 7, 2021 3:50 PM
To: Mindy Leffel <a class="x_x_moz-txt-link-rfc2396E" href="mailto:leffel@jlab.org" moz-do-not-send="true"><leffel@jlab.org></a>; <a class="x_x_moz-txt-link-abbreviated" href="mailto:dsg-hallc_nps@jlab.org" moz-do-not-send="true">dsg-hallc_nps@jlab.org</a>
<a class="x_x_moz-txt-link-rfc2396E" href="mailto:dsg-hallc_nps@jlab.org" moz-do-not-send="true"><dsg-hallc_nps@jlab.org></a>; Greg Kibilko <a class="x_x_moz-txt-link-rfc2396E" href="mailto:greg@setechsales.com" moz-do-not-send="true"><greg@setechsales.com></a>
Subject: Re: [Dsg-hallc_nps] Radiall connector
Mindy, I've looped in Greg.
Hi Greg,
First, Happy New Year!
Please see below the email from Mindy (and attachments) regarding the strain
relief for the Radiall 52-pin connectors.
I wonder if it's possible that the connectors were shipped with the wrong
screws?
That's really the only reason I can think of for this situation.
If anyone else has any ideas...
-- Aaron
----------------------------------------------------------------------------
</pre>
</blockquote>
<blockquote type="cite">
<pre class="x_x_moz-quote-pre">From: Dsg-hallc_nps <a class="x_x_moz-txt-link-rfc2396E" href="mailto:dsg-hallc_nps-bounces@jlab.org" moz-do-not-send="true"><dsg-hallc_nps-bounces@jlab.org></a> on behalf of Mindy
Leffel <a class="x_x_moz-txt-link-rfc2396E" href="mailto:leffel@jlab.org" moz-do-not-send="true"><leffel@jlab.org></a>
Sent: Thursday, January 7, 2021 3:42 PM
To: <a class="x_x_moz-txt-link-abbreviated" href="mailto:dsg-hallc_nps@jlab.org" moz-do-not-send="true">dsg-hallc_nps@jlab.org</a> <a class="x_x_moz-txt-link-rfc2396E" href="mailto:dsg-hallc_nps@jlab.org" moz-do-not-send="true"><dsg-hallc_nps@jlab.org></a>
Subject: [Dsg-hallc_nps] Radiall connector
I have a new issue with the Radiall connectors. The last five connectors I
tried to attach have strain relief screws that won't tighten. I tried one
from a previous order, it tightened properly. The first picture shows the
strain relief attached to a connector. The second picture is a top view of
the strain relief. They look like they're made of different materials, the
old ones are shinier. The last picture is a side by side view, the screw
holes look like the depths are different.
The screws are slightly loose in the holes, even before I try to attach them
to the connector. Poor quality control?
</pre>
</blockquote>
</blockquote>
<br>
<div class="x_x_moz-signature">-- <br>
<b>Greg Kibilko</b><br>
<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
Townville, SC 29689<br>
P: (864) 356-2606<br>
<a
href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMDaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=TkJUDpm1-rWCci4nhe47nw&m=5U7TKWFf4HkPKXy-k5ycqrJqOPfCF16bZzKcHlq3m3k&s=0FwPbcEmaTMtEZUppVI_r1bPs5MEmE1B53B_Sdpi710&e="
moz-do-not-send="true">CAEN Products</a><br>
<a
href="https://urldefense.proofpoint.com/v2/url?u=https-3A__caensys.com_products-2Dand-2Dsolutions_&d=DwMDaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=TkJUDpm1-rWCci4nhe47nw&m=5U7TKWFf4HkPKXy-k5ycqrJqOPfCF16bZzKcHlq3m3k&s=LwjkTC5L2ZrTlBcMB86tCDjgEhrmPVAMmD55kTe6z0k&e="
moz-do-not-send="true">CAEN SyS Products & Solutions</a><br>
</div>
</div>
</blockquote>
<br>
<div class="x_moz-signature">-- <br>
<b>Greg Kibilko</b><br>
<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
Townville, SC 29689<br>
P: (864) 356-2606<br>
<a
href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=XPNoJeHXgTE3cxmNBLDYUA&m=e6R4tB_8ztOOifSP7bcR2LrkZbpeER3ZSXAKPD3IE-0&s=vVqdG5JHxUfn31WFgWUqb86hoMxaygypJ5ZcaHnAwVc&e="
moz-do-not-send="true">CAEN Products</a><br>
<a
href="https://urldefense.proofpoint.com/v2/url?u=https-3A__caensys.com_products-2Dand-2Dsolutions_&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=XPNoJeHXgTE3cxmNBLDYUA&m=e6R4tB_8ztOOifSP7bcR2LrkZbpeER3ZSXAKPD3IE-0&s=i7aX5Dn683gWFV2ZeEuXDPnMqPFnpx6mfp37XB7wm08&e="
moz-do-not-send="true">CAEN SyS Products & Solutions</a><br>
</div>
</div>
</blockquote>
<br>
<div class="moz-signature">-- <br>
<b>Greg Kibilko</b><br>
<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
Townville, SC 29689<br>
P: (864) 356-2606<br>
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=xEtW9c3YOrPzCwZnOoNyx92mohSWEih9F9MUxcjXPos&m=Ceq2Zdf6qEGaBrpf0dJC_7XoW_nQT8moloeRfCG9phU&s=fwtYgdCrBV2fGHxe2qln9qe4-82npzxY8IZhv2yQIwI&e=">CAEN Products</a><br>
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__caensys.com_products-2Dand-2Dsolutions_&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=xEtW9c3YOrPzCwZnOoNyx92mohSWEih9F9MUxcjXPos&m=Ceq2Zdf6qEGaBrpf0dJC_7XoW_nQT8moloeRfCG9phU&s=aqUjsuQcRUZuQkY3e1tW-SFl-rqLj-7302aL4NHPCxI&e=">CAEN SyS
Products & Solutions</a><br>
</div>
</body>
</html>