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<font face="Times New Roman">Hi Mindy,<br>
<br>
Yeah, we kind of see it that way as well. But it's the solution
that requires the most work on your end. I'm really sorry about
that.<br>
<br>
Please let me know how things work out?<br>
<br>
Best,<br>
Greg<br>
</font><br>
<div class="moz-cite-prefix">On 1/11/2021 11:16 AM, Mindy Leffel
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:MN2PR09MB59481CB270BE42353D33C1C0ABAB0@MN2PR09MB5948.namprd09.prod.outlook.com">
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<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
Greg,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
I think the third option would be the simplest. The screws are
long enough, so I'll only need to get the nuts to match.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);">
Mindy<br>
</div>
<div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b> Greg
Kibilko <a class="moz-txt-link-rfc2396E" href="mailto:greg@setechsales.com"><greg@setechsales.com></a><br>
<b>Sent:</b> Monday, January 11, 2021 10:51 AM<br>
<b>To:</b> Mindy Leffel <a class="moz-txt-link-rfc2396E" href="mailto:leffel@jlab.org"><leffel@jlab.org></a>; Aaron Brown
<a class="moz-txt-link-rfc2396E" href="mailto:ambrown@jlab.org"><ambrown@jlab.org></a>; Brad Sawatzky
<a class="moz-txt-link-rfc2396E" href="mailto:brads@jlab.org"><brads@jlab.org></a>; Brian Eng <a class="moz-txt-link-rfc2396E" href="mailto:beng@jlab.org"><beng@jlab.org></a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:dsg-hallc_nps@jlab.org">dsg-hallc_nps@jlab.org</a>
<a class="moz-txt-link-rfc2396E" href="mailto:dsg-hallc_nps@jlab.org"><dsg-hallc_nps@jlab.org></a><br>
<b>Subject:</b> Re: [EXTERNAL] Re: [Dsg-hallc_nps] Radiall
connector</font>
<div> </div>
</div>
<div><font face="Times New Roman">Hi Mindy and all,<br>
<br>
Thank you for checking. We'd hoped that this would be an
obvious indicator which we could show to Radiall to prove
that there was a problem with a specific batch. At this
point we have a couple of options available to us.<br>
<br>
1) You can send back to the CAEN Tech office in Staten
Island the 20 connectors which are faulty. We'll ship them
back to Italy and CAEN will take the issue up with Radiall
and begin working to get you replacements. The downside to
this solution is time. CAEN doesn't have a stock of the
connectors they can send you to replace the faulty ones.
We'll have to wait for more to be shipped from Radiall and
lead times have been long.<br>
<br>
2) You could ship back one connector to the Staten Island
office. CAEN will try to find screws that fit the strain
relief collar. Assuming they do, they'll ship back to you
the connector and enough screws to secure the other 19
connectors. The danger here is that the threaded hole in
the strain relief collars are truly faulty and have not been
machined to a size which can be mated with any type of
screw. If it's a QA/QC problem then we could be wasting
time.<br>
<br>
3) You could do a little MacGyver'ing there at JLAB and
find a screw which either mates with the strain relief
collar or use a slightly longer screw with a nut. I am
reluctant to ask this because I know that these pieces are
expensive and both CAEN and I expect them to work out of the
box. But if time is critical then this might be the fastest
was to solve the problem.<br>
<br>
I'm sorry. I wish I had a perfect and fast solution to the
issue. Please let me know how you'd like to proceed? My
cell is 864-356-2606 if you'd like to speak on the phone.<br>
<br>
Many thanks,<br>
Greg<br>
</font><br>
<div class="x_moz-cite-prefix">On 1/11/2021 9:49 AM, Mindy
Leffel wrote:<br>
</div>
<blockquote type="cite">
<div>Hi Greg,</div>
<div><br>
</div>
<div>The defective connector, on the left, has the same date
code as the good ones. The first 20 connectors we received
are the good ones, if that helps.</div>
<div><br>
</div>
<div>Mindy</div>
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" face="Calibri, sans-serif"
color="#000000"><b>From:</b> Greg Kibilko
<a class="x_moz-txt-link-rfc2396E"
href="mailto:greg@setechsales.com"
moz-do-not-send="true"><greg@setechsales.com></a><br>
<b>Sent:</b> Monday, January 11, 2021 9:08 AM<br>
<b>To:</b> Aaron Brown <a
class="x_moz-txt-link-rfc2396E"
href="mailto:ambrown@jlab.org" moz-do-not-send="true">
<ambrown@jlab.org></a>; Brad Sawatzky <a
class="x_moz-txt-link-rfc2396E"
href="mailto:brads@jlab.org" moz-do-not-send="true">
<brads@jlab.org></a>; Brian Eng <a
class="x_moz-txt-link-rfc2396E"
href="mailto:beng@jlab.org" moz-do-not-send="true">
<beng@jlab.org></a><br>
<b>Cc:</b> Mindy Leffel <a
class="x_moz-txt-link-rfc2396E"
href="mailto:leffel@jlab.org" moz-do-not-send="true">
<leffel@jlab.org></a>; <a
class="x_moz-txt-link-abbreviated"
href="mailto:dsg-hallc_nps@jlab.org"
moz-do-not-send="true">
dsg-hallc_nps@jlab.org</a> <a
class="x_moz-txt-link-rfc2396E"
href="mailto:dsg-hallc_nps@jlab.org"
moz-do-not-send="true">
<dsg-hallc_nps@jlab.org></a><br>
<b>Subject:</b> Re: [EXTERNAL] Re: [Dsg-hallc_nps]
Radiall connector</font>
<div> </div>
</div>
<div><font face="Times New Roman">Hi Aaron and all,<br>
<br>
I spoke with the CAEN manager who is responsible for
these Radiall parts. Below you'll find a photograph of
a 'typical' connector. You'll notice that it has two
numbers (in this case 20 37) stamped below the part
number. These numbers represent are a code for when the
piece was produced.<br>
<br>
<img alt="" aria-label="One" class=""
style="max-width:100%; height:auto"
data-outlook-trace="F:2|T:2"
src="cid:part8.85B26336.D38EE69E@setechsales.com"
width="507" height="898"><br>
</font><br>
<font face="Times New Roman">In the photograph you
provided me last week it seemed that there was no such
stamp/number set located below the part number...but the
picture wasn't totally clear. Is that correct? Would
it be possible for you to send me a clear picture of
this side of the problematic connector? And count the
number of connectors lacking this number?<br>
<br>
Our assumption is that you received a bad batch of
connectors, and we are hoping that the absence of this
number will make it very easy to ID the bad pieces.<br>
<br>
Many thanks!<br>
Greg<br>
</font><br>
<div class="x_x_moz-cite-prefix">On 1/8/2021 1:07 PM,
Aaron Brown wrote:<br>
</div>
<blockquote type="cite">
<div
style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
Hi Greg,</div>
<div
style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
<br>
</div>
<div
style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
Thanks for getting into this for us.</div>
<div
style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
Looking forward to hearing back from you on Monday.</div>
<div
style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
<br>
</div>
<div
style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
Thanks again,</div>
<div
style="font-family:Calibri,Arial,Helvetica,sans-serif;
font-size:12pt; color:rgb(0,0,0);
background-color:rgb(255,255,255)">
Aaron<br>
</div>
<hr tabindex="-1" style="display:inline-block;
width:98%">
<div id="x_x_divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" face="Calibri, sans-serif"
color="#000000"><b>From:</b> Greg Kibilko
<a class="x_x_moz-txt-link-rfc2396E"
href="mailto:greg@setechsales.com"
moz-do-not-send="true"><greg@setechsales.com></a><br>
<b>Sent:</b> Friday, January 8, 2021 12:26 PM<br>
<b>To:</b> Brad Sawatzky <a
class="x_x_moz-txt-link-rfc2396E"
href="mailto:brads@jlab.org"
moz-do-not-send="true">
<brads@jlab.org></a>; Brian Eng <a
class="x_x_moz-txt-link-rfc2396E"
href="mailto:beng@jlab.org" moz-do-not-send="true">
<beng@jlab.org></a><br>
<b>Cc:</b> Aaron Brown <a
class="x_x_moz-txt-link-rfc2396E"
href="mailto:ambrown@jlab.org"
moz-do-not-send="true">
<ambrown@jlab.org></a>; Mindy Leffel <a
class="x_x_moz-txt-link-rfc2396E"
href="mailto:leffel@jlab.org"
moz-do-not-send="true">
<leffel@jlab.org></a>; <a
class="x_x_moz-txt-link-abbreviated"
href="mailto:dsg-hallc_nps@jlab.org"
moz-do-not-send="true">
dsg-hallc_nps@jlab.org</a> <a
class="x_x_moz-txt-link-rfc2396E"
href="mailto:dsg-hallc_nps@jlab.org"
moz-do-not-send="true">
<dsg-hallc_nps@jlab.org></a><br>
<b>Subject:</b> [EXTERNAL] Re: [Dsg-hallc_nps]
Radiall connector</font>
<div> </div>
</div>
<div><font face="Times New Roman">Hello All,<br>
<br>
And here I thought that the new year would bring
only good things! :(<br>
<br>
I spoke with CAEN about this odd issue. It
certainly appears as if Radiall provided CAEN with a
batch of clamps that are either the incorrect part
or were not manufactured correctly.<br>
<br>
We want to get the correct clamp pieces to you as
quickly as possible and avoid having to wait for
Radiall to deliver more. CAEN will scour their
offices to see what we have in-house. It's past
hours there now, but I'm anticipating more
information from them next Monday. I'll follow up
with you when I have it.<br>
<br>
I apologize for the issue and promise that we'll get
it resolved ASAP.<br>
<br>
Many thanks,<br>
Greg<br>
<br>
</font><br>
<div class="x_x_x_moz-cite-prefix">On 1/7/2021 5:59
PM, Brad Sawatzky wrote:<br>
</div>
<blockquote type="cite">
<pre class="x_x_x_moz-quote-pre">Yeah -- perhaps a metric vs imperial "almost the same but not quite"
mismatch/error?
Might be worth trying a few different screws (metric and imperial) from
the stockroom and seeing if one is a match.
-- Brad
On Thu, 07 Jan 2021, Brian Eng wrote:
</pre>
<blockquote type="cite">
<pre class="x_x_x_moz-quote-pre">That was going to be my guess as well. From the top down picture it looks
like the threaded portion on the new ones have a slightly bigger diameter
compared to the old ones.
----------------------------------------------------------------------------
</pre>
</blockquote>
<blockquote type="cite">
<pre class="x_x_x_moz-quote-pre">From: Dsg-hallc_nps <a class="x_x_x_moz-txt-link-rfc2396E" href="mailto:dsg-hallc_nps-bounces@jlab.org" moz-do-not-send="true"><dsg-hallc_nps-bounces@jlab.org></a> on behalf of Aaron
Brown <a class="x_x_x_moz-txt-link-rfc2396E" href="mailto:ambrown@jlab.org" moz-do-not-send="true"><ambrown@jlab.org></a>
Sent: Thursday, January 7, 2021 3:50 PM
To: Mindy Leffel <a class="x_x_x_moz-txt-link-rfc2396E" href="mailto:leffel@jlab.org" moz-do-not-send="true"><leffel@jlab.org></a>; <a class="x_x_x_moz-txt-link-abbreviated" href="mailto:dsg-hallc_nps@jlab.org" moz-do-not-send="true">dsg-hallc_nps@jlab.org</a>
<a class="x_x_x_moz-txt-link-rfc2396E" href="mailto:dsg-hallc_nps@jlab.org" moz-do-not-send="true"><dsg-hallc_nps@jlab.org></a>; Greg Kibilko <a class="x_x_x_moz-txt-link-rfc2396E" href="mailto:greg@setechsales.com" moz-do-not-send="true"><greg@setechsales.com></a>
Subject: Re: [Dsg-hallc_nps] Radiall connector
Mindy, I've looped in Greg.
Hi Greg,
First, Happy New Year!
Please see below the email from Mindy (and attachments) regarding the strain
relief for the Radiall 52-pin connectors.
I wonder if it's possible that the connectors were shipped with the wrong
screws?
That's really the only reason I can think of for this situation.
If anyone else has any ideas...
-- Aaron
----------------------------------------------------------------------------
</pre>
</blockquote>
<blockquote type="cite">
<pre class="x_x_x_moz-quote-pre">From: Dsg-hallc_nps <a class="x_x_x_moz-txt-link-rfc2396E" href="mailto:dsg-hallc_nps-bounces@jlab.org" moz-do-not-send="true"><dsg-hallc_nps-bounces@jlab.org></a> on behalf of Mindy
Leffel <a class="x_x_x_moz-txt-link-rfc2396E" href="mailto:leffel@jlab.org" moz-do-not-send="true"><leffel@jlab.org></a>
Sent: Thursday, January 7, 2021 3:42 PM
To: <a class="x_x_x_moz-txt-link-abbreviated" href="mailto:dsg-hallc_nps@jlab.org" moz-do-not-send="true">dsg-hallc_nps@jlab.org</a> <a class="x_x_x_moz-txt-link-rfc2396E" href="mailto:dsg-hallc_nps@jlab.org" moz-do-not-send="true"><dsg-hallc_nps@jlab.org></a>
Subject: [Dsg-hallc_nps] Radiall connector
I have a new issue with the Radiall connectors. The last five connectors I
tried to attach have strain relief screws that won't tighten. I tried one
from a previous order, it tightened properly. The first picture shows the
strain relief attached to a connector. The second picture is a top view of
the strain relief. They look like they're made of different materials, the
old ones are shinier. The last picture is a side by side view, the screw
holes look like the depths are different.
The screws are slightly loose in the holes, even before I try to attach them
to the connector. Poor quality control?
</pre>
</blockquote>
</blockquote>
<br>
<div class="x_x_x_moz-signature">-- <br>
<b>Greg Kibilko</b><br>
<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
Townville, SC 29689<br>
P: (864) 356-2606<br>
<a
href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMDaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=TkJUDpm1-rWCci4nhe47nw&m=5U7TKWFf4HkPKXy-k5ycqrJqOPfCF16bZzKcHlq3m3k&s=0FwPbcEmaTMtEZUppVI_r1bPs5MEmE1B53B_Sdpi710&e="
moz-do-not-send="true">CAEN Products</a><br>
<a
href="https://urldefense.proofpoint.com/v2/url?u=https-3A__caensys.com_products-2Dand-2Dsolutions_&d=DwMDaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=TkJUDpm1-rWCci4nhe47nw&m=5U7TKWFf4HkPKXy-k5ycqrJqOPfCF16bZzKcHlq3m3k&s=LwjkTC5L2ZrTlBcMB86tCDjgEhrmPVAMmD55kTe6z0k&e="
moz-do-not-send="true">CAEN SyS Products &
Solutions</a><br>
</div>
</div>
</blockquote>
<br>
<div class="x_x_moz-signature">-- <br>
<b>Greg Kibilko</b><br>
<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
Townville, SC 29689<br>
P: (864) 356-2606<br>
<a
href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=XPNoJeHXgTE3cxmNBLDYUA&m=e6R4tB_8ztOOifSP7bcR2LrkZbpeER3ZSXAKPD3IE-0&s=vVqdG5JHxUfn31WFgWUqb86hoMxaygypJ5ZcaHnAwVc&e="
moz-do-not-send="true">CAEN Products</a><br>
<a
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moz-do-not-send="true">CAEN SyS Products &
Solutions</a><br>
</div>
</div>
</blockquote>
<br>
<div class="x_moz-signature">-- <br>
<b>Greg Kibilko</b><br>
<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
Townville, SC 29689<br>
P: (864) 356-2606<br>
<a
href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=XPNoJeHXgTE3cxmNBLDYUA&m=FlSK7DhaBj_dITJTVPAhGG1ugZgvcU3MHmVnoqD98lo&s=dBUZ2TjRKNmApJbQfq2iDmOmbWzam9rSYtTZ9Hr8uBg&e="
moz-do-not-send="true">CAEN Products</a><br>
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moz-do-not-send="true">CAEN SyS Products & Solutions</a><br>
</div>
</div>
</div>
</blockquote>
<br>
<div class="moz-signature">-- <br>
<b>Greg Kibilko</b><br>
<b>SETS - SE Technical Sales, Inc.</b><br>
112 Tyra Lane<br>
Townville, SC 29689<br>
P: (864) 356-2606<br>
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.caen.it_csite&d=DwMD-g&c=CJqEzB1piLOyyvZjb8YUQw&r=xEtW9c3YOrPzCwZnOoNyx92mohSWEih9F9MUxcjXPos&m=zzZslGuE_o73Zl_60B0rU2FQV4WR534_SdBAUt3uozA&s=Lm1xtD5-D8--deL0dpnWOiKX63Rr0viNH627YFMSVLk&e=">CAEN Products</a><br>
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Products & Solutions</a><br>
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