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<p style="margin-top:0;margin-bottom:0">Hi Xiangdong,</p>
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<p style="margin-top:0;margin-bottom:0">I took a look at the Windows 10 computer. There were a few updates that were listed on the Microsoft site that the computer did not have (several updates of version 1803), so I installed those. I tried updating the
1809 update that you had trouble with. I was able to get the upgrade to download, however when I came back to it to check on the progress, the window was no longer there and the update could not be found (it is not listed as a successful update nor a failed
update). I have tried twice to download and install the update and both times this has happened. The computer has sufficient memory to perform the update. We believe this is not a problem related to the GPIB or any other NMR related hardware/software, but
an issue with a computer setting most likely set by the computer center. When I performed the 1803 updates, I noticed that the setting on the computer preventing it from locking or restarting on its own was preventing the updates from installing, and I had
to restart the computer manually to complete the 1803 updates. You should contact the computer center regarding the computer's inability to install the 1809 update.
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<p style="margin-top:0;margin-bottom:0">Regards,</p>
<p style="margin-top:0;margin-bottom:0">Amanda<br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Xiangdong Wei<br>
<b>Sent:</b> Friday, March 8, 2019 9:56 AM<br>
<b>To:</b> Amanda Hoebel; dsg-hdice<br>
<b>Subject:</b> Fw: Windows 10 updating on the new NMR Rack 1 computer failed twice since 2/21/2019---attachments</font>
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<div id="x_divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Xiangdong Wei<br>
<b>Sent:</b> Friday, March 8, 2019 9:53 AM<br>
<b>To:</b> Amanda Hoebel; dsg-hdice<br>
<b>Subject:</b> Windows 10 updating on the new NMR Rack 1 computer failed twice since 2/21/2019</font>
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Amanda,</div>
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The 2 latest (lab pushed) windows 10 updates on the NMR Rack 1 control computer failed with error code of 0x8007042b. The first (02/20/2019) failed and rolled back after 18 hours and the second (02/05/2019) failed after 22 hours. The update history is attached
with this message. The Microsoft Q&A suggested that the problem could be caused by the changes of component settings.</div>
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Could you take a look at this computer to see if the GPIB or any other NMR related hardware/software is holding or locking up some memory that prevent the windows updating from finishing?</div>
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Thanks,</div>
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Xiangdong</div>
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