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<p><span style="font-size:13px"><span
style="font-family:tahoma,verdana,segoe,sans-serif">FYI,
Servicenow is the new CCPR...from the computer center:<strong><br>
</strong></span></span></p>
<p><span style="font-size:13px"><span
style="font-family:tahoma,verdana,segoe,sans-serif"><strong>SERVICENOW
INCIDENT MANAGEMENT SERVICE UPDATE - MARCH 27</strong><br>
On Friday, March 27, after business hours, the IT
Division will update ServiceNow incident to a new, more
secure environment. There will be an overnight outage while
the site is moved and once it comes back online, the access
URL will be changed to <a
href="https://jlab.servicenowservices.com/" rel="noopener
noreferrer" target="_blank" style="mso-line-height-rule:
exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust:
100%;color: #007C89;font-weight: normal;text-decoration:
underline;"><span style="color:#B22222">https://jlab.servicenowservices.com</span></a>.
If you have bookmarked the old site, please update your link
to the new one. Please delay submitting incidents until after
the site is back online. Also, if you have added <a
href="mailto:jlab@midatl.service-now.com"
style="mso-line-height-rule: exactly;-ms-text-size-adjust:
100%;-webkit-text-size-adjust: 100%;color:
#007C89;font-weight: normal;text-decoration: underline;"><span
style="color:#B22222">jlab@midatl.service-now.com</span></a> to
any of your email allow lists, you will need to update this to
the new email, <a href="mailto:jlab@servicenowservices.com"
style="mso-line-height-rule: exactly;-ms-text-size-adjust:
100%;-webkit-text-size-adjust: 100%;color:
#007C89;font-weight: normal;text-decoration: underline;"><span
style="color:#B22222">jlab@servicenowservices.com</span></a>. If
you have any questions or concerns about this outage, contact
the<span style="color:#B22222"> </span><a
href="mailto:helpdesk@jlab.org" target="_blank"
style="mso-line-height-rule: exactly;-ms-text-size-adjust:
100%;-webkit-text-size-adjust: 100%;color:
#007C89;font-weight: normal;text-decoration: underline;"><span
style="color:#B22222">IT Division Help Desk</span></a> at
(757) 269-7155.</span></span></p>
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