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<p class="MsoNormal">Folks,<o:p></o:p></p>
<p class="MsoNormal">Just a reminder about use of JLab Zoom connections….<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">James Fast<o:p></o:p></p>
<p class="MsoNormal">MOLLER Project Manager<o:p></o:p></p>
<p class="MsoNormal">EICPP Project Manager<o:p></o:p></p>
<p class="MsoNormal">Jefferson Lab<o:p></o:p></p>
<p class="MsoNormal">757-230-6833 (cell)<o:p></o:p></p>
<p class="MsoNormal">757-269-5324 (office)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">JLab CST Division <JLab_IT-Division@jlab.org><br>
<b>Date: </b>Tuesday, May 16, 2023 at 2:22 PM<br>
<b>To: </b>James Fast <jfast@jlab.org><br>
<b>Subject: </b>Zoom Meeting Incidents and Protection<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:125%"><span style="font-size:7.5pt;line-height:125%;font-family:Helvetica;color:#FAFAFA">JLab CST Division
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<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3D42abd080b6-26e-3D5f41f7f70c&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=tiz8CevYk4g0CbBFxAIdgA&m=b92qvXIvrF2aTo4OHgZRdxdRupF3YjzHlMES6Hq_m9ykfryiwBSrE9s6fFcDkdt4&s=zx4TGyFi_Syxc6MvV24Nyy5xlV_yGbtu1056pCyNkqM&e=" target="_blank"></a><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3D42abd080b6-26e-3D5f41f7f70c&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=tiz8CevYk4g0CbBFxAIdgA&m=b92qvXIvrF2aTo4OHgZRdxdRupF3YjzHlMES6Hq_m9ykfryiwBSrE9s6fFcDkdt4&s=zx4TGyFi_Syxc6MvV24Nyy5xlV_yGbtu1056pCyNkqM&e=" target="_blank"></a><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#222222">INTERNAL MEMO</span></strong><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222">
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<p class="MsoNormal" style="line-height:125%"><strong><span style="font-size:10.5pt;line-height:125%;font-family:"Arial",sans-serif;color:#202020">May 16, 2023</span></strong><b><span style="font-size:10.5pt;line-height:125%;font-family:"Arial",sans-serif;color:#202020"><br>
<strong><span style="font-family:"Arial",sans-serif">Sent on behalf of the CST Division </span></strong></span></b><span style="font-size:10.5pt;line-height:125%;font-family:"Arial",sans-serif;color:#202020"><br>
<br>
<strong><span style="font-family:"Arial",sans-serif">SUBJECT: Zoom Meeting Incidents and Protection </span></strong><br>
<strong><span style="font-family:"Arial",sans-serif">CONTACT: CST Division Help Desk,</span></strong> helpdesk@jlab.org<strong><span style="font-family:"Arial",sans-serif">, x7155.</span></strong>
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<span style="font-size:10.5pt;font-family:Helvetica;color:#202020">Zoom has notified Jefferson Lab that they have detected potential audioconferencing fraud associated with meetings on the laboratory’s Zoom account. Zoom initially reported it as suspected
compromised accounts. However, after further investigation it seems to be the result of meeting URLs and connection information being posted on publicly available websites (wikis, Indico, web pages, etc.). <br>
<br>
These meetings were typically recurring meetings that did not require the use of the waiting room, allowed people to connect to the meeting at any time, and allowed anyone in the meeting to make outgoing telephone calls. The compromised meetings were used by
people not affiliated with Jefferson Lab to make spam telephone calls, hold their own meetings, listen in on Jefferson Lab meetings, etc. <br>
<br>
As a result, Zoom made some configuration changes to the meetings that were identified as compromised and to other meetings there were created by the same users that created the compromised meetings. The configuration changed include: <o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Turning on the “Waiting Room” feature
</span><span style="font-size:10.5pt;font-family:Helvetica"><o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Hosts (meeting creators) must admit attendees into the meeting <br>
Co-Hosts can be assigned to help with admitting attendees in the “Waiting Room” after the meeting has started <o:p></o:p></span></li></ul>
<li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Turning off "Call Me and Invite by Phone"
<o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Cannot make outgoing phone calls from the meeting <o:p></o:p></span></li></ul>
<li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Limiting meeting times to the time of the meeting
<o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo1;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Attendees cannot connect to and use the meeting prior to the defined meeting time <o:p></o:p></span></li></ul>
</ul>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Helvetica;color:#202020">As a reminder, please secure your meeting connection information and do not post it on publicly available websites. Connection information can be emailed to participants
or posted on web pages that require a login to access. <br>
<br>
Taking such steps to protect your meeting connection information will help to keep our Zoom subscription and meetings working as expected. Please adhere the following precautions to protect yourself and your meetings:
<o:p></o:p></span></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Only share the meeting details with those that have a need-to-know. Especially the meeting URL, ID and the meeting password. <o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Only provide connection information to participants via a directed email or posted on web pages that requires a login to access. <o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">When creating a meeting, require a password to enter the meeting and protect the distribution of the password.
<o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Use passwords of at least moderate complexity <o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Don’t reuse meeting passwords <o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Don’t post meeting passwords on open websites or open mailing lists <o:p></o:p></span></li></ul>
<li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Use the Waiting Room feature to control when an attendee joins the meeting. <o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica">Limit the time of the meeting so that attendees cannot connect before or after the meeting.<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Helvetica;color:#202020">For more information on ways to secure your Zoom meetings, review the
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3D0860ff4ab8-26e-3D5f41f7f70c&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=tiz8CevYk4g0CbBFxAIdgA&m=b92qvXIvrF2aTo4OHgZRdxdRupF3YjzHlMES6Hq_m9ykfryiwBSrE9s6fFcDkdt4&s=oLgD6P_8DbpE0aX_DZe4fYtBQSED5LRvTEDJV0Iy-40&e=" target="_blank">
<span style="color:#26ABE2">Best Practices for Securing Your Zoom Meetings</span></a>. Additional information about securing videoconferencing meetings can be found
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3D5bf81ba646-26e-3D5f41f7f70c&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=tiz8CevYk4g0CbBFxAIdgA&m=b92qvXIvrF2aTo4OHgZRdxdRupF3YjzHlMES6Hq_m9ykfryiwBSrE9s6fFcDkdt4&s=QxPovdSnjZKWdPm73asAKgkj4oAsoQBEOS82PFp_4pA&e=" target="_blank">
<span style="color:#26ABE2">here</span></a>. Taking such steps to protect your meeting connection information will help to keep our Zoom subscription and meetings working as expected. <br>
<br>
There are also additional Zoom resources that will help you make the most of this valuable work tool. These include:
<o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:Helvetica"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3D227c8d8a18-26e-3D5f41f7f70c&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=tiz8CevYk4g0CbBFxAIdgA&m=b92qvXIvrF2aTo4OHgZRdxdRupF3YjzHlMES6Hq_m9ykfryiwBSrE9s6fFcDkdt4&s=IBuU4YhFZzNtYogPBUaOgsXVYPDlU0aj5_8Yi29E1so&e=" target="_blank"><span style="color:#26ABE2">Zoom
Training Material</span></a>. <o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3Db62b7c9052-26e-3D5f41f7f70c&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=tiz8CevYk4g0CbBFxAIdgA&m=b92qvXIvrF2aTo4OHgZRdxdRupF3YjzHlMES6Hq_m9ykfryiwBSrE9s6fFcDkdt4&s=s8JtmdnF0V8nCzoLhpKjEoXP8oqtvLnxU0LtSvm2d08&e=" target="_blank"><span style="color:#26ABE2">Zoom
Support</span></a>. <o:p></o:p></span></li><li class="MsoNormal" style="color:#202020;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
<span style="font-size:10.5pt;font-family:Helvetica"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.us11.list-2Dmanage.com_track_click-3Fu-3D1de9c43e6d5e45ff0ecd664cd-26id-3Dbb8275df64-26e-3D5f41f7f70c&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=tiz8CevYk4g0CbBFxAIdgA&m=b92qvXIvrF2aTo4OHgZRdxdRupF3YjzHlMES6Hq_m9ykfryiwBSrE9s6fFcDkdt4&s=XEZmOfKpQkR-0H4UQdNTpW9f7t9Cga177KU7cVdZ8Xs&e=" target="_blank"><span style="color:#26ABE2">Jefferson
Lab ServiceNow Knowledgebase: Zoom</span></a>. <o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Helvetica;color:#202020">If you need assistance with Jefferson lab computing issues, please email the CST Division Help Desk at helpdesk@jlab.org.
<o:p></o:p></span></p>
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