[Pansophy] [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update

Wed Feb 2 12:00:05 EST 2022

I looked into the account from Carahsoft end this is what I see- Adding Both David and Gary for Acrobat and the Admin console help.

[cid:image002.png at 01D8182C.698681C0]

Hey David, and Gary are you able to help with this?

Thanks

Jacob Widner
Account Representative
____________________________________________________________________________________________________
carahsoft®
Carahsoft Technology Corp.
11493 Sunset Hills Road | Suite 100 | Reston, VA  20190
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505
jacob.widner at carahsoft.com<mailto:jacob.widner at carahsoft.com> | https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com&d=DwIGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=pehF888HHFFpmFi_m2TEi_xdzR5c9HAKdb3sfysZyVY&m=oqMl-VJ1fAR97BdAOjHiCu26qsZj52GOLmgHMmQ3tikEfas-bEZjwbpfJaltcjI4&s=3r-nJOuzia3YJY4CFWDzIaZvZZUjROgVV_sb8cevmFY&e= <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwIGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=pehF888HHFFpmFi_m2TEi_xdzR5c9HAKdb3sfysZyVY&m=oqMl-VJ1fAR97BdAOjHiCu26qsZj52GOLmgHMmQ3tikEfas-bEZjwbpfJaltcjI4&s=BwkJg8qCcKKXBWNwj81oCJDOGS5h_YjftD3EsZP_0QI&e= > | connect.carahsoft.com/Jacobwidner
[cid:image001.jpg at 01D7DF93.4AD9E720]<https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwIGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=pehF888HHFFpmFi_m2TEi_xdzR5c9HAKdb3sfysZyVY&m=oqMl-VJ1fAR97BdAOjHiCu26qsZj52GOLmgHMmQ3tikEfas-bEZjwbpfJaltcjI4&s=59OaYUqPJesqIixF1OtEPFlYhY0r4ikv0FOiuEVMKWw&e= >

From: Valerie Bookwalter [mailto:bookwalt at jlab.org]
Sent: Wednesday, February 2, 2022 11:55 AM
To: Jacob Widner <Jacob.Widner at Carahsoft.com>; Sean Hiebert <Sean.Hiebert at carahsoft.com>
Cc: pansophy <pansophy at jlab.org>; Jacob Harris <jharris at jlab.org>; Rochelle Banks <rbanks at jlab.org>
Subject: RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update

This is what I see when I log into the Admin Console and look for the Acrobat Pro DC licenses.
[cid:image004.jpg at 01D8182C.698681C0]

Please advise as to why I am still seeing the “expiration” notice.
Thank You for your help.

Valerie Bookwalter
Jefferson Lab, SRF Department
Pansophy Team
1-757-269-5802 (OFFICE – currently working offsite)

From: Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>
Sent: Monday, January 31, 2022 10:05 AM
To: Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>; Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Adobe <message at adobe.com<mailto:message at adobe.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order

Good Morning,

I looked at this and the 5 Adobe Acrobats should be in your account as this has been processed.

If needed we can get you set up with one of our Adobe prodcuts specialist to help navagate you,

Thanks

Jacob Widner
Account Representative
____________________________________________________________________________________________________
carahsoft®
Carahsoft Technology Corp.
11493 Sunset Hills Road | Suite 100 | Reston, VA  20190
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505
jacob.widner at carahsoft.com<mailto:jacob.widner at carahsoft.com> | https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com&d=DwIGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=pehF888HHFFpmFi_m2TEi_xdzR5c9HAKdb3sfysZyVY&m=oqMl-VJ1fAR97BdAOjHiCu26qsZj52GOLmgHMmQ3tikEfas-bEZjwbpfJaltcjI4&s=3r-nJOuzia3YJY4CFWDzIaZvZZUjROgVV_sb8cevmFY&e= <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=_x-_hBIdC0ZWcQbXz1_G4RDN9743YOCrtFKLoyL9L8E&e=> | connect.carahsoft.com/Jacobwidner
[cid:image001.jpg at 01D7DF93.4AD9E720]<https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=TVqjAZ8h2n884WjFbgRCJgf_6GkXBmnN9oP-ifM0VpU&e=>

From: Sean Hiebert
Sent: Monday, January 31, 2022 10:00 AM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Adobe <message at adobe.com<mailto:message at adobe.com>>; Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order

Thanks Valerie. I’ve copied your sales representative for additional support.

Jacob, can you confirm/assist?

Thanks,

Sean

Sean Hiebert
Partner Alliance Manager
____________________________________________________________________________________________________
carahsoft®
Carahsoft Technology Corp.
11493 Sunset Hills Road | Suite 100 | Reston, VA  20190
T: 703.871.8641 | 888.66.CARAH | F: 703.871.8505
sean.hiebert at carahsoft.com<mailto:sean.hiebert at carahsoft.com> | https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com&d=DwIGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=pehF888HHFFpmFi_m2TEi_xdzR5c9HAKdb3sfysZyVY&m=oqMl-VJ1fAR97BdAOjHiCu26qsZj52GOLmgHMmQ3tikEfas-bEZjwbpfJaltcjI4&s=3r-nJOuzia3YJY4CFWDzIaZvZZUjROgVV_sb8cevmFY&e= <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=_x-_hBIdC0ZWcQbXz1_G4RDN9743YOCrtFKLoyL9L8E&e=> | connect.carahsoft.com/seanhiebert<https://urldefense.proofpoint.com/v2/url?u=https-3A__connect.carahsoft.com_seanhiebert&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=a7o3BU5tz39xPSHTnr70ZR04FioPQXAEbbSubgb1d-s&e=>

From: Valerie Bookwalter [mailto:bookwalt at jlab.org]
Sent: Monday, January 31, 2022 7:53 AM
To: Adobe <message at adobe.com<mailto:message at adobe.com>>
Cc: Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>; pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order

Sean,

I logged into the Admin Console and it is still showing that the licenses have not been updated.
ETA on Adobe updating? I don’t want anyone to lose access.
Thank You for your help!

Valerie Bookwalter
Jefferson Lab, SRF Department
Pansophy Team
1-757-269-5802 (OFFICE – currently working offsite)

From: Adobe <message at adobe.com<mailto:message at adobe.com>>
Sent: Friday, January 28, 2022 4:36 PM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>
Cc: sean.hiebert at carahsoft.com<mailto:sean.hiebert at carahsoft.com>
Subject: [EXTERNAL] Please review your renewal order

For reference, the specifics of your order are included in this email. For questions, please contact your account manager directly.
[Adobe]

Please review your renewal order.

Hi ,

Thank you for placing an order for your Adobe subscription.

Your entire team will continue with uninterrupted service for the upcoming year.

For reference, the specifics of your order are included below.

Admin Console<https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly9hZG1pbmNvbnNvbGUuYWRvYmUuY29tLyIsImxhYmVsIjoiNSIsImxvY2FsZSI6ImVuX1VTIn0.Yy0EpHRYVuleC6U7VYgJXviOhULcURH5ZrKaZikCwWzN355dnXsxqDJAv4nyj4qKjxGIEOR7rwf5vhDbNBnogw&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=ikVs-NGY9REtL1p7HQ-V4xf5mY1UW3Y6fdRhu8SLkw4&e=>

For questions, please contact your account manager directly.

Thank you for your business.

Renewal details

Org Name: Jefferson Lab
VIP number: F68C2A2C81F571607B4A
Anniversary date: 27-January-2023 PST
Order number: 0147978918

PLAN

NAMED-USER LICENSES

Acrobat Pro DC

5

Manage Your Account<https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly9hZG1pbmNvbnNvbGUuYWRvYmUuY29tLyIsImxhYmVsIjoiNiIsImxvY2FsZSI6ImVuX1VTIn0.ph3i6Zo36xR-5Ft5xvWiTSvCDN7J3qAX-5FV5u0FhFxpAg5fgRQbhqIY0XBXK0hSHijPdH7X79smyxO6f99LmJqNsg&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=aY3Xrp_HTxXfUzXYtE-SRhvpb1xUsFS7pDBHQ-rMT1o&e=> | Customer Support<https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly93d3cuYWRvYmUuY29tL2dvL0NDTVRlYW1TdXBwb3J0IiwibGFiZWwiOiI3IiwibG9jYWxlIjoiZW5fVVMifQ.m7E0kQg5-5F-5FQGkqdextU-2D4FfTKsZsXY4iWG18xFDwB89t0766XW2hIdRujwIgZ0tlenGdvdulKNSc4RD4z0QMJQ&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=oxcJpQ9ej59_JmjrIS4gl7vXwpuKGp7qKlhs0JftzkU&e=> | Terms of Use<https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly93d3cuYWRvYmUuY29tL2dvL2NjX3Rlcm1zb2Z1c2UiLCJsYWJlbCI6IjgiLCJsb2NhbGUiOiJlbl9VUyJ9.hC7hNILTrHloRNVqVTAG3zF9PHzjXROXEPBsl0YB8MkAWA7BH0foH7fET2JLus2ZLPn8rysGHlAnVdxVk-2Dy-5FyA&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=s_05bJhB47DBdrsZual7ZvKRZBwb3Y9jWqFG11V7SiQ&e=>

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Adobe, 345 Park Ave., San Jose, CA 95110 USA

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