[Pansophy] PRIORITY RESPONSE REQUESTED - 22-M0479 & 21-M1556 - GovSmart (Adobe)
Renee Carter
carter at jlab.org
Mon Feb 28 10:52:23 EST 2022
Hi Anne:
The two purchase are still current. Adobe should not have closed the licenses. Adobe has downsize it's staff, so getting responses has been slow. I will placed a call to Corey to get a status on my email sent to him this morning.
Renee Carter (NOTE: Teleworking, communicate via email)
Procurement Officer
JSA Jefferson Lab
Procurement Department
628 Hofstadter Road, Suite 5
Newport News, VA 23606
Phone: 757-269-7954
Fax: 757-269-7057
E-Mail: carter at jlab.org
Website: www.jlab.org
________________________________
From: E. Anne McEwen <mcewen at jlab.org>
Sent: Monday, February 28, 2022 10:18 AM
To: Renee Carter <carter at jlab.org>
Cc: Megan McDonald <megan at jlab.org>; SRF Pansophy (pansophy at jlab.org) <pansophy at jlab.org>
Subject: Fw: PRIORITY RESPONSE REQUESTED - 22-M0479 & 21-M1556 - GovSmart (Adobe)
Hello Renne
Could you tell me if a new PR is needed ? If so can you tell me the original PR number to be cloned and the dollar amount to put into the new PR ?
Tony is out this week, however I can approve the PR for our Org - although other approvals maty be needed
The Pansophy Team urgently needs this SW reactivated in order to be able to put documents into our system for approval
Please let me know how I can help
Thanks Anne
________________________________
From: Megan McDonald <megan at jlab.org>
Sent: Monday, February 28, 2022 9:30 AM
To: E. Anne McEwen <mcewen at jlab.org>
Cc: pansophy <pansophy at jlab.org>
Subject: FW: PRIORITY RESPONSE REQUESTED - 22-M0479 & 21-M1556 - GovSmart (Adobe)
Forwarding to keep in the loop
From: Renee Carter <carter at jlab.org>
Sent: Monday, February 28, 2022 9:16 AM
To: Corey Prentiss <corey at govsmart.com>
Cc: Tom O'Connell <tom at govsmart.com>; Brittany Tolbert <tolbert at jlab.org>; Megan McDonald <megan at jlab.org>; Valerie Bookwalter <bookwalt at jlab.org>
Subject: RE: PRIORITY RESPONSE REQUESTED - 22-M0479 & 21-M1556 - GovSmart (Adobe)
Importance: High
Hi Corey:
See email below from Megan in reference to Adobe licenses have expired. This group of individuals are listed on two separate purchase orders (see attachments). Should there only be one purchase order for the Creative Cloud and the Adobe? Both orders have the same VIP#.
21-M1556 - Creative Cloud
22-M0479 - Adobe Pro DC
Renee Carter (NOTE: Teleworking, communicate via email)
Procurement Officer
JSA Jefferson Lab
Procurement Department
628 Hofstadter Road, Suite 5
Newport News, VA 23606
Phone: 757-269-7954
Fax: 757-269-7057
E-Mail: carter at jlab.org<mailto:carter at jlab.org>
Website: www.jlab.org<http://www.jlab.org>
________________________________
From: Megan McDonald <megan at jlab.org<mailto:megan at jlab.org>>
Sent: Monday, February 28, 2022 8:59 AM
To: Renee Carter <carter at jlab.org<mailto:carter at jlab.org>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>
Subject: RE: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different
Renee,
Our team is getting a message that our Adobe licenses have expired and we are now unable to work. Screenshot below
Megan McDonald
[cid:image001.jpg at 01D82C81.8D0862D0]
From: Pansophy <pansophy-bounces at mailman.jlab.org<mailto:pansophy-bounces at mailman.jlab.org>> On Behalf Of Valerie Bookwalter
Sent: Monday, February 28, 2022 8:55 AM
To: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>
Subject: [Pansophy] Fwd: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different
Get Outlook for Android<https://aka.ms/ghei36>
________________________________
From: Renee Carter <carter at jlab.org<mailto:carter at jlab.org>>
Sent: Wednesday, February 23, 2022 12:13:23 PM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Brittany Tolbert <tolbert at jlab.org<mailto:tolbert at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>
Cc: Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: Re: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different
Thanks.
Renee Carter (NOTE: Teleworking, communicate via email)
Procurement Officer
JSA Jefferson Lab
Procurement Department
628 Hofstadter Road, Suite 5
Newport News, VA 23606
Phone: 757-269-7954
Fax: 757-269-7057
E-Mail: carter at jlab.org<mailto:carter at jlab.org>
Website: www.jlab.org<http://www.jlab.org>
________________________________
From: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>
Sent: Wednesday, February 23, 2022 12:12 PM
To: Renee Carter <carter at jlab.org<mailto:carter at jlab.org>>; Brittany Tolbert <tolbert at jlab.org<mailto:tolbert at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>
Cc: Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: Re: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different
Thank you Renee.
I did not mean to pressure you, just wanted to make sure you didn't need any more information from me.
Valerie
________________________________
From: Renee Carter <carter at jlab.org<mailto:carter at jlab.org>>
Sent: Wednesday, February 23, 2022 12:09 PM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Brittany Tolbert <tolbert at jlab.org<mailto:tolbert at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>
Cc: Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: Re: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different
I have not had a chance to research, please allow me time, I will have a response to your by end of day tomorrow.
Renee Carter (NOTE: Teleworking, communicate via email)
Procurement Officer
JSA Jefferson Lab
Procurement Department
628 Hofstadter Road, Suite 5
Newport News, VA 23606
Phone: 757-269-7954
Fax: 757-269-7057
E-Mail: carter at jlab.org<mailto:carter at jlab.org>
Website: www.jlab.org<http://www.jlab.org>
________________________________
From: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>
Sent: Wednesday, February 23, 2022 12:04 PM
To: Renee Carter <carter at jlab.org<mailto:carter at jlab.org>>; Brittany Tolbert <tolbert at jlab.org<mailto:tolbert at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>
Cc: Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: RE: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different
Do we know yet what is going on with this purchase?
Valerie Bookwalter
Jefferson Lab, SRF Department
Pansophy Team
1-757-269-5802 (OFFICE – currently working offsite)
From: Renee Carter
Sent: Monday, February 21, 2022 4:56 PM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Brittany Tolbert <tolbert at jlab.org<mailto:tolbert at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>
Cc: Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: Re: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different
I saw your other email with the PR numbers. Thanks.
Renee Carter (NOTE: Teleworking, communicate via email)
Procurement Officer
JSA Jefferson Lab
Procurement Department
628 Hofstadter Road, Suite 5
Newport News, VA 23606
Phone: 757-269-7954
Fax: 757-269-7057
E-Mail: carter at jlab.org<mailto:carter at jlab.org>
Website: www.jlab.org<http://www.jlab.org>
________________________________
From: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>
Sent: Monday, February 21, 2022 4:44 PM
To: Renee Carter <carter at jlab.org<mailto:carter at jlab.org>>; Brittany Tolbert <tolbert at jlab.org<mailto:tolbert at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>
Cc: Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: RE: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different
Sorry forgot to attach the quotes
From: Renee Carter
Sent: Monday, February 21, 2022 4:41 PM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Brittany Tolbert <tolbert at jlab.org<mailto:tolbert at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>
Cc: Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: Re: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different
What are the PO numbers?
Renee Carter (NOTE: Teleworking, communicate via email)
Procurement Officer
JSA Jefferson Lab
Procurement Department
628 Hofstadter Road, Suite 5
Newport News, VA 23606
Phone: 757-269-7954
Fax: 757-269-7057
E-Mail: carter at jlab.org<mailto:carter at jlab.org>
Website: www.jlab.org<http://www.jlab.org>
________________________________
From: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>
Sent: Monday, February 21, 2022 4:39 PM
To: Renee Carter <carter at jlab.org<mailto:carter at jlab.org>>; Brittany Tolbert <tolbert at jlab.org<mailto:tolbert at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>
Cc: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different
Please, I need help!
I am confused by what was order from Carahsoft and what we actually have for Adobe products.
How do I find out? I asked to renew the 5 Acrobat Pro DC with Signing last month.
I purchased 8 Create Suites in October, I thought for a year, but now they are saying it was only for 3 months.
Quotes:
VB011421CP – 1/14/2021: 5 Acrobat Pro DC with signing (not Enterprise version).
GS2109286EE9A – 9/28/2021: 8 Creative Cloud for teams
GS220119A84EE – 1/19/2022: 5 Acrobat Pro DC with signing
I see 12 Month Term for the Acrobat and a 1 Month on Creative Cloud (hidden within all the other numbers, I missed it).
But we are still using Creative Cloud today, so I don’t understand. And for $2k+ I thought we were buying more than 1 month.
And Jacob from Carahsoft is saying it would have been 3 months, but I don’t see that anywhere.
What should I do?
Valerie Bookwalter
Jefferson Lab, SRF Department
Pansophy Team
1-757-269-5802 (OFFICE – currently working offsite)
[cid:image010.jpg at 01D82C81.8CF5EC40]
From: Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>
Sent: Monday, February 21, 2022 9:09 AM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>; David Wilmer <David.Wilmer at Carahsoft.com<mailto:David.Wilmer at Carahsoft.com>>; Gary Reburn <Gary.Reburn at Carahsoft.com<mailto:Gary.Reburn at Carahsoft.com>>; E. Anne McEwen <mcewen at jlab.org<mailto:mcewen at jlab.org>>; Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update
Good Morning,
So, if they were purchased in September then they would be prorated to what is left on the VIP number and not be for the full 12 months and were only for 3 months.
Thank You
Jacob Widner
Account Representative
____________________________________________________________________________________________________
carahsoft®
Carahsoft Technology Corp.
11493 Sunset Hills Road | Suite 100 | Reston, VA 20190
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505
jacob.widner at carahsoft.com<mailto:jacob.widner at carahsoft.com> | www.carahsoft.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=999Nzs-f_UYZW566pvUexFYacgXVqmaLyXkmbbHumUKIh4VosN68bf81gPCk0Znn&s=A8CUHjljK9MZzBOgGmwB6b3qwu9Vil_ntv2HR1Rs_X4&e=> | connect.carahsoft.com/Jacobwidner
[Text Description automatically generated]<https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_273907-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=999Nzs-f_UYZW566pvUexFYacgXVqmaLyXkmbbHumUKIh4VosN68bf81gPCk0Znn&s=wHWTXnbOWfjUs82E1PQIYtz2uZX61LSBfMclqO_-8nw&e=>
From: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>
Sent: Monday, February 21, 2022 9:03 AM
To: Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>; Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>; David Wilmer <David.Wilmer at Carahsoft.com<mailto:David.Wilmer at Carahsoft.com>>; Gary Reburn <Gary.Reburn at Carahsoft.com<mailto:Gary.Reburn at Carahsoft.com>>; E. Anne McEwen <mcewen at jlab.org<mailto:mcewen at jlab.org>>; Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update
Jacob,
Yes, that is the purchase but my Adobe Admin page is showing as expired still.
Who can fix that? Or tell me what I am doing wrong?
The 8 Adobe Creative Suite licenses where purchased 9/30/2021 and therefore I do not expect them to expire until Sept 2022.
Valerie Bookwalter
Jefferson Lab, SRF Department
Pansophy Team
1-757-269-5802 (OFFICE – currently working offsite)
From: Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>
Sent: Thursday, February 17, 2022 12:56 PM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>; David Wilmer <David.Wilmer at Carahsoft.com<mailto:David.Wilmer at Carahsoft.com>>; Gary Reburn <Gary.Reburn at Carahsoft.com<mailto:Gary.Reburn at Carahsoft.com>>; E. Anne McEwen <mcewen at jlab.org<mailto:mcewen at jlab.org>>; Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update
Sorry see below.
[cid:image012.png at 01D82C81.8CF5EC40]
Jacob Widner
Account Representative
____________________________________________________________________________________________________
carahsoft®
Carahsoft Technology Corp.
11493 Sunset Hills Road | Suite 100 | Reston, VA 20190
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505
jacob.widner at carahsoft.com<mailto:jacob.widner at carahsoft.com> | www.carahsoft.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=Nl-cHnTV3hTKoVwL_Css90DPZmVYQmXCYjgrMiNaLnfkV8TinH7KOqEHa2w7Y_Jg&s=nbn1jcsJqnbUOH9v2_NnP02aKFFeL6wGTHGgfs7Q3pk&e=> | connect.carahsoft.com/Jacobwidner
[cid:image013.jpg at 01D82C81.8CF5EC40]<https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=Nl-cHnTV3hTKoVwL_Css90DPZmVYQmXCYjgrMiNaLnfkV8TinH7KOqEHa2w7Y_Jg&s=fSuPYR1QDolWaclmnN5lV7EwlI3QUCcqtvHl9DNVbgI&e=>
From: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>
Sent: Thursday, February 17, 2022 12:54 PM
To: Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>; Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>; David Wilmer <David.Wilmer at Carahsoft.com<mailto:David.Wilmer at Carahsoft.com>>; Gary Reburn <Gary.Reburn at Carahsoft.com<mailto:Gary.Reburn at Carahsoft.com>>; E. Anne McEwen <mcewen at jlab.org<mailto:mcewen at jlab.org>>; Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update
Jacob,
That says Jan 27, 2021 not 2022. That’s expired.
Valerie
From: Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>
Sent: Thursday, February 17, 2022 12:52 PM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>; David Wilmer <David.Wilmer at Carahsoft.com<mailto:David.Wilmer at Carahsoft.com>>; Gary Reburn <Gary.Reburn at Carahsoft.com<mailto:Gary.Reburn at Carahsoft.com>>; E. Anne McEwen <mcewen at jlab.org<mailto:mcewen at jlab.org>>; Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update
Good Morning,
I am seeing that this should be in the account.
[cid:image014.png at 01D82C81.8CF5EC40]
Thanks
Jacob Widner
Account Representative
____________________________________________________________________________________________________
carahsoft®
Carahsoft Technology Corp.
11493 Sunset Hills Road | Suite 100 | Reston, VA 20190
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505
jacob.widner at carahsoft.com<mailto:jacob.widner at carahsoft.com> | www.carahsoft.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=X4OJdX4JXVjoyJdPrr7-xAAjkalz3gUSA10mYJe36f9RImLpUHF-fptAtM5ftyXT&s=NjFeky4xCnXP6fuIh99gbMrjX8DL6JFTYsQIm78SrTk&e=> | connect.carahsoft.com/Jacobwidner
[cid:image013.jpg at 01D82C81.8CF5EC40]<https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=X4OJdX4JXVjoyJdPrr7-xAAjkalz3gUSA10mYJe36f9RImLpUHF-fptAtM5ftyXT&s=ZdMGeMRVAqrkrEMquvIdGECJVKt9gDdHwjxJlllOQeI&e=>
From: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>
Sent: Thursday, February 17, 2022 12:38 PM
To: Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>; Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>; David Wilmer <David.Wilmer at Carahsoft.com<mailto:David.Wilmer at Carahsoft.com>>; Gary Reburn <Gary.Reburn at Carahsoft.com<mailto:Gary.Reburn at Carahsoft.com>>; E. Anne McEwen <mcewen at jlab.org<mailto:mcewen at jlab.org>>; Tony Reilly <areilly at jlab.org<mailto:areilly at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update
Importance: High
David / Jacob / Gary / Rochelle
I do not want to “sign off” on this purchase until I can actually see the licenses are there!
PLEASE SOMEONE TELL ME WHY I STILL SEE THE EXPIRED NOTICE?????
[cid:image015.jpg at 01D82C81.8CF5EC40]
From: Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>
Sent: Wednesday, February 2, 2022 12:00 PM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>; David Wilmer <David.Wilmer at Carahsoft.com<mailto:David.Wilmer at Carahsoft.com>>; Gary Reburn <Gary.Reburn at Carahsoft.com<mailto:Gary.Reburn at Carahsoft.com>>
Subject: RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update
I looked into the account from Carahsoft end this is what I see- Adding Both David and Gary for Acrobat and the Admin console help.
[cid:image016.png at 01D82C81.8CF5EC40]
Hey David, and Gary are you able to help with this?
Thanks
Jacob Widner
Account Representative
____________________________________________________________________________________________________
carahsoft®
Carahsoft Technology Corp.
11493 Sunset Hills Road | Suite 100 | Reston, VA 20190
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505
jacob.widner at carahsoft.com<mailto:jacob.widner at carahsoft.com> | www.carahsoft.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=WWyDa72Qppq7vIYGeq6IzXPs1dGuHW3-PHSbxXEDPhRbhfWnH3J2JZMzinjk48Ag&s=Ku-nuphHuRI9ilYVj3tPdaC-SgVE7cRlcrNHsyfeWdQ&e=> | connect.carahsoft.com/Jacobwidner
[cid:image013.jpg at 01D82C81.8CF5EC40]<https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=WWyDa72Qppq7vIYGeq6IzXPs1dGuHW3-PHSbxXEDPhRbhfWnH3J2JZMzinjk48Ag&s=HRpErI2Ya5bn8p06ud6RP99BP58tvo1e8R1nINeSg4c&e=>
From: Valerie Bookwalter [mailto:bookwalt at jlab.org]
Sent: Wednesday, February 2, 2022 11:55 AM
To: Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>; Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>; Rochelle Banks <rbanks at jlab.org<mailto:rbanks at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update
This is what I see when I log into the Admin Console and look for the Acrobat Pro DC licenses.
[cid:image017.jpg at 01D82C81.8CF5EC40]
Please advise as to why I am still seeing the “expiration” notice.
Thank You for your help.
Valerie Bookwalter
Jefferson Lab, SRF Department
Pansophy Team
1-757-269-5802 (OFFICE – currently working offsite)
From: Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>
Sent: Monday, January 31, 2022 10:05 AM
To: Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>; Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Adobe <message at adobe.com<mailto:message at adobe.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order
Good Morning,
I looked at this and the 5 Adobe Acrobats should be in your account as this has been processed.
If needed we can get you set up with one of our Adobe prodcuts specialist to help navagate you,
Thanks
Jacob Widner
Account Representative
____________________________________________________________________________________________________
carahsoft®
Carahsoft Technology Corp.
11493 Sunset Hills Road | Suite 100 | Reston, VA 20190
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505
jacob.widner at carahsoft.com<mailto:jacob.widner at carahsoft.com> | www.carahsoft.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=_x-_hBIdC0ZWcQbXz1_G4RDN9743YOCrtFKLoyL9L8E&e=> | connect.carahsoft.com/Jacobwidner
[cid:image013.jpg at 01D82C81.8CF5EC40]<https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=TVqjAZ8h2n884WjFbgRCJgf_6GkXBmnN9oP-ifM0VpU&e=>
From: Sean Hiebert
Sent: Monday, January 31, 2022 10:00 AM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>; Adobe <message at adobe.com<mailto:message at adobe.com>>; Jacob Widner <Jacob.Widner at Carahsoft.com<mailto:Jacob.Widner at Carahsoft.com>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order
Thanks Valerie. I’ve copied your sales representative for additional support.
Jacob, can you confirm/assist?
Thanks,
Sean
Sean Hiebert
Partner Alliance Manager
____________________________________________________________________________________________________
carahsoft®
Carahsoft Technology Corp.
11493 Sunset Hills Road | Suite 100 | Reston, VA 20190
T: 703.871.8641 | 888.66.CARAH | F: 703.871.8505
sean.hiebert at carahsoft.com<mailto:sean.hiebert at carahsoft.com> | www.carahsoft.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=_x-_hBIdC0ZWcQbXz1_G4RDN9743YOCrtFKLoyL9L8E&e=> | connect.carahsoft.com/seanhiebert<https://urldefense.proofpoint.com/v2/url?u=https-3A__connect.carahsoft.com_seanhiebert&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=a7o3BU5tz39xPSHTnr70ZR04FioPQXAEbbSubgb1d-s&e=>
From: Valerie Bookwalter [mailto:bookwalt at jlab.org]
Sent: Monday, January 31, 2022 7:53 AM
To: Adobe <message at adobe.com<mailto:message at adobe.com>>
Cc: Sean Hiebert <Sean.Hiebert at carahsoft.com<mailto:Sean.Hiebert at carahsoft.com>>; pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>; Jacob Harris <jharris at jlab.org<mailto:jharris at jlab.org>>
Subject: RE: [EXTERNAL] Please review your renewal order
Sean,
I logged into the Admin Console and it is still showing that the licenses have not been updated.
ETA on Adobe updating? I don’t want anyone to lose access.
Thank You for your help!
Valerie Bookwalter
Jefferson Lab, SRF Department
Pansophy Team
1-757-269-5802 (OFFICE – currently working offsite)
From: Adobe <message at adobe.com<mailto:message at adobe.com>>
Sent: Friday, January 28, 2022 4:36 PM
To: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>
Cc: sean.hiebert at carahsoft.com<mailto:sean.hiebert at carahsoft.com>
Subject: [EXTERNAL] Please review your renewal order
For reference, the specifics of your order are included in this email. For questions, please contact your account manager directly.
[Adobe]
Please review your renewal order.
Hi ,
Thank you for placing an order for your Adobe subscription.
Your entire team will continue with uninterrupted service for the upcoming year.
For reference, the specifics of your order are included below.
Admin Console<https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly9hZG1pbmNvbnNvbGUuYWRvYmUuY29tLyIsImxhYmVsIjoiNSIsImxvY2FsZSI6ImVuX1VTIn0.Yy0EpHRYVuleC6U7VYgJXviOhULcURH5ZrKaZikCwWzN355dnXsxqDJAv4nyj4qKjxGIEOR7rwf5vhDbNBnogw&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=ikVs-NGY9REtL1p7HQ-V4xf5mY1UW3Y6fdRhu8SLkw4&e=>
For questions, please contact your account manager directly.
Thank you for your business.
Renewal details
Org Name: Jefferson Lab
VIP number: F68C2A2C81F571607B4A
Anniversary date: 27-January-2023 PST
Order number: 0147978918
PLAN
NAMED-USER LICENSES
Acrobat Pro DC
5
Manage Your Account<https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly9hZG1pbmNvbnNvbGUuYWRvYmUuY29tLyIsImxhYmVsIjoiNiIsImxvY2FsZSI6ImVuX1VTIn0.ph3i6Zo36xR-5Ft5xvWiTSvCDN7J3qAX-5FV5u0FhFxpAg5fgRQbhqIY0XBXK0hSHijPdH7X79smyxO6f99LmJqNsg&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=aY3Xrp_HTxXfUzXYtE-SRhvpb1xUsFS7pDBHQ-rMT1o&e=> | Customer Support<https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly93d3cuYWRvYmUuY29tL2dvL0NDTVRlYW1TdXBwb3J0IiwibGFiZWwiOiI3IiwibG9jYWxlIjoiZW5fVVMifQ.m7E0kQg5-5F-5FQGkqdextU-2D4FfTKsZsXY4iWG18xFDwB89t0766XW2hIdRujwIgZ0tlenGdvdulKNSc4RD4z0QMJQ&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=oxcJpQ9ej59_JmjrIS4gl7vXwpuKGp7qKlhs0JftzkU&e=> | Terms of Use<https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly93d3cuYWRvYmUuY29tL2dvL2NjX3Rlcm1zb2Z1c2UiLCJsYWJlbCI6IjgiLCJsb2NhbGUiOiJlbl9VUyJ9.hC7hNILTrHloRNVqVTAG3zF9PHzjXROXEPBsl0YB8MkAWA7BH0foH7fET2JLus2ZLPn8rysGHlAnVdxVk-2Dy-5FyA&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=s_05bJhB47DBdrsZual7ZvKRZBwb3Y9jWqFG11V7SiQ&e=>
Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.
Adobe, 345 Park Ave., San Jose, CA 95110 USA
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