[Pansophy] User Request Form

[Valerie Bookwalter]

Thank You Naeem for that information.
I have corrected our security keys and a missed IF check when moving from "testing" to "production".

Thanks for you Help. Please try again and let us know if you have further problems.

Valerie

From: Naeem Huque <huque at jlab.org>
Sent: Friday, February 24, 2023 11:31 AM
To: Valerie Bookwalter <bookwalt at jlab.org>
Cc: pansophy <pansophy at jlab.org>
Subject: Re: User Request Form

Hi Valerie,

When I hit the Service Request link, a new window opens and I see the following screen:

[cid:image002.png at 01D94856.97784810]
________________________________
From: Valerie Bookwalter <bookwalt at jlab.org<mailto:bookwalt at jlab.org>>
Sent: Friday, February 24, 2023 3:05 PM
To: Naeem Huque <huque at jlab.org<mailto:huque at jlab.org>>
Cc: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>
Subject: RE: User Request Form


Naeem,



I am looking into this error.

When you select the "SERVICE request" button, is that when you get the error?

And did you just log in? Looking to ensure your keys are set correctly.

Should be for all SRFOPS people, so this is concerning.



Thanks



Valerie





From: Pansophy <pansophy-bounces at mailman.jlab.org<mailto:pansophy-bounces at mailman.jlab.org>> On Behalf Of Naeem Huque via Pansophy
Sent: Thursday, February 23, 2023 3:51 PM
To: Matthew Menia <menia at jlab.org<mailto:menia at jlab.org>>; pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>
Subject: Re: [Pansophy] User Request Form



That's the link that gives the error message in the last email



Thanks,

Naeem



Sent from my T-Mobile 5G Device
Get Outlook for Android<https://aka.ms/AAb9ysg>

________________________________

From: Matthew Menia <menia at jlab.org<mailto:menia at jlab.org>>
Sent: Thursday, February 23, 2023 3:19:35 PM
To: Naeem Huque <huque at jlab.org<mailto:huque at jlab.org>>; pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>
Subject: RE: User Request Form



Hi Naeem,



The request pages are still active but the method of accessing them has changed. The pages are now access by clicking the service request button on the left of the login. Please see attachment below.



Thanks,

Matt



  [cid:image003.png at 01D94856.97784810]



From: Pansophy <pansophy-bounces at mailman.jlab.org<mailto:pansophy-bounces at mailman.jlab.org>> On Behalf Of Naeem Huque via Pansophy
Sent: Thursday, February 23, 2023 2:51 PM
To: pansophy <pansophy at jlab.org<mailto:pansophy at jlab.org>>
Subject: [Pansophy] User Request Form



Hello,



Is the Pansophy user request form still operational? I tried the link from a previous email and the Service Request link on the main Pansophy page but got the error "You do not have privileges in this area"



Thanks,

Naeem



Naeem Huque

Staff Engineer

Superconducting Radiofrequency (SRF)

Jefferson Lab

12000 Jefferson Ave

Newport News

VA, 23606

Cell: 217-721-5422
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