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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> IT Service Desk <jlab@midatl.service-now.com>
<br>
<b>Sent:</b> Tuesday, March 24, 2020 9:31 AM<br>
<b>To:</b> Megan McDonald <megan@jlab.org><br>
<b>Subject:</b> Your Incident INC0024506 has comments added - Pansophy (pansophy.jlab.org) worked on Google Chrome temporarily yesterday but no longer works on a<o:p></o:p></span></p>
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<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Subject:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> Pansophy (pansophy.jlab.org) worked on Google Chrome temporarily yesterday but no longer works on a</span><o:p></o:p></p>
<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Incident:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> INC0024506</span><o:p></o:p></p>
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<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:black">Comments:</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">03-24-2020 09:30:40 AM EDT - Sherman White</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">Hi,<br>
Are you experiencing problems from the internal network or are you trying to reach the server from the outside internet?<br>
<br>
Sherman</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">03-24-2020 08:48:20 AM EDT - Megan McDonald</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">Pansophy (pansophy.jlab.org) worked on Google Chrome temporarily yesterday but no longer works on any web browser.
</span><o:p></o:p></p>
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<p><span style="font-family:"Helvetica",sans-serif;color:black">You can view all the details of the incident by following the link below:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica",sans-serif"><a href="https://jlab.service-now.com/nav_to.do?uri=incident.do?sys_id=e55da9b4dbf7c010ee4a3889fc96191b"><span style="color:white;border:solid #0368D4 1.0pt;padding:4.0pt;background:#278EFC;text-decoration:none">Take
me to the Incident</span></a></span><o:p></o:p></p>
<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#999999">Original Request:</span></strong><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:#999999">Pansophy (pansophy.jlab.org) worked on Google Chrome temporarily yesterday but no longer works on any web browser.
<o:p></o:p></span></p>
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<p class="MsoNormal">Ref:MSG0146763_32w5hRlHtapSHs3Dz8ba<o:p></o:p></p>
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