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<p class="MsoNormal"><span style="font-family:Consolas;color:#1F497D">Sherman,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Consolas;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:Consolas;color:#1F497D">Thanks for the help, it’s up now.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Consolas;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:Consolas;color:black">Mike Dickey<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Consolas;color:black">SRF Inventory Technician<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Consolas;color:black">Jefferson Lab<br>
12000 Jefferson Ave<br>
Newport News, VA 23606<br>
(757) 269-7755</span><span style="font-family:Consolas;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> IT Service Desk <jlab@servicenowservices.com>
<br>
<b>Sent:</b> Wednesday, June 17, 2020 8:14 AM<br>
<b>To:</b> Mike Dickey <mdickey@jlab.org><br>
<b>Subject:</b> Your Incident INC0027056 has comments added - Pansophy Server not responding<o:p></o:p></span></p>
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<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Subject:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> Pansophy Server not responding</span><o:p></o:p></p>
<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Incident:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> INC0027056</span><o:p></o:p></p>
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<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:black">Comments:</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">06-17-2020 08:12:32 AM EDT - Sherman White</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">Hi,<br>
<br>
I have restarted the web server services. Please retry your request and advise me of your status.<br>
<br>
Sherman</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">06-17-2020 07:12:31 AM EDT - Mike Dickey</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">received from:
<a href="mailto:mdickey@jlab.org">mdickey@jlab.org</a><br>
<br>
Good Morning,<br>
<br>
The Pansophy server is not responding this morning. Can someone look into it?<br>
<br>
Mike Dickey<br>
SRF Inventory Technician<br>
Jefferson Lab<br>
12000 Jefferson Ave<br>
Newport News, VA 23606<br>
(757) 269-7755</span><o:p></o:p></p>
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<p><span style="font-family:"Helvetica",sans-serif;color:black">You can view all the details of the incident by following the link below:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3D25d6cf801b65d010a888ea4ce54bcbc9&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=7rLl_b4SpdBXM7GMLktJFw&m=bIQqjdoERd-lvG9spgzpJJNIXyRPmuK5c1SVIwwR6ks&s=R8415BNgElDe3CO5VitEFhYKWPaRPzFdUlp07KcEyKw&e="><span style="color:white;border:solid #0368D4 1.0pt;padding:4.0pt;background:#278EFC;text-decoration:none">Take
me to the Incident</span></a></span><o:p></o:p></p>
<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#999999">Original Request:</span></strong><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:#999999">Good Morning,<br>
<br>
The Pansophy server is not responding this morning. Can someone look into it?<br>
<br>
Mike Dickey<br>
SRF Inventory Technician<br>
Jefferson Lab<br>
12000 Jefferson Ave<br>
Newport News, VA 23606<br>
(757) 269-7755<o:p></o:p></span></p>
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<p class="MsoNormal">Ref:MSG0189652_KbF2UUCO8IgGnk5OofW1<o:p></o:p></p>
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