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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> IT Service Desk <jlab@servicenowservices.com>
<br>
<b>Sent:</b> Thursday, November 12, 2020 12:09 PM<br>
<b>To:</b> Valerie Bookwalter <bookwalt@jlab.org><br>
<b>Subject:</b> Your Incident INC0031343 has comments added - DocuShare Drive for SRF Traveler Authors - access for installation<o:p></o:p></span></p>
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<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Subject:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> DocuShare Drive for SRF Traveler Authors - access for installation</span><o:p></o:p></p>
<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Incident:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> INC0031343</span><o:p></o:p></p>
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<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:black">Comments:</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">11-12-2020 12:08:55 PM EST - Marty Wise</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">Valerie,<br>
Thanks. <br>
<br>
Checking that path (<a href="file://jlabwin/SW_dist/">\\jlabwin\SW_dist\</a>...), it looks like permission is granted to all JLab domain users, so people shouldn't have any problem getting to that directory and files.<br>
<br>
Checking the readme.txt file in that directory though, it refers to a web page --
<a href="https://www.jlab.org/IR/docushareClient.html">https://www.jlab.org/IR/docushareClient.html</a> for installation instructions. That web page gives the path as L:\DocushareClient . This is an old, defunct path. We migrated those files to the new (<a href="file://jlabwin/sw_dist/">\\jlabwin\sw_dist\</a>...
path) a while back. and, only recently actually removed the old path.<br>
<br>
Is it possible that your users are trying to use the old location? If so, I think pointing them to the new location is all that is needed.<br>
<br>
Please check and let me know if this doesn't work for you.<br>
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Take care,<br>
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Marty Wise<br>
JLab CST/CNI</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">11-12-2020 11:12:47 AM EST - Valerie Bookwalter</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black"><a href="file://jlabwin/SW_Dist/UserApps/DocushareClient">\\jlabwin\SW_Dist\UserApps\DocushareClient</a><br>
DSDriveSetup_1.5.2.30_x64_en_W10.exe</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">11-10-2020 08:25:11 AM EST - Marty Wise</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">Valerie, sorry you guys are having problems. Can you give me the path you were using to do the install? I need to make sure I'm looking at the same thing you are.<br>
<br>
Thanks,<br>
<br>
Marty WIse<br>
JLab CST/CNI</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">11-06-2020 09:24:55 AM EST - Valerie Bookwalter</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">received from:
<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a><br>
<br>
The Pansophy team uses the DocuShare Drive for simplifying the transfer of files to DocuShare.<br>
The traveler authors would also like to be able to do this (mount DocuShare as a drive)<br>
However, when we last tried to install from jlabwin some users did not have permission<br>
Can the permissions be changed or the install package be put somewhere that the SRF users can get to the install package?<br>
We, the Pansophy Team, will be glad to help users install the DSdrive, but we do need to be able to have users get there.<br>
<br>
Thank You for your help</span><o:p></o:p></p>
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<p><span style="font-family:"Helvetica",sans-serif;color:black">You can view all the details of the incident by following the link below:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3Da0a483f91b50a450a888ea4ce54bcbae&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=eX5JwKKsS76wFGwDcIHEQ_T4vq30g6TUw_lQhgb5ur4&s=bcaR0PVJ6QglxbmyUdJlDw44Wyu4TWiG4pxMlWAADF8&e="><span style="color:white;border:solid #0368D4 1.0pt;padding:4.0pt;background:#278EFC;text-decoration:none">Take
me to the Incident</span></a></span><o:p></o:p></p>
<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#999999">Original Request:</span></strong><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:#999999">The Pansophy team uses the DocuShare Drive for simplifying the transfer of files to DocuShare.<br>
The traveler authors would also like to be able to do this (mount DocuShare as a drive)<br>
However, when we last tried to install from jlabwin some users did not have permission<br>
Can the permissions be changed or the install package be put somewhere that the SRF users can get to the install package?<br>
We, the Pansophy Team, will be glad to help users install the DSdrive, but we do need to be able to have users get there.<br>
<br>
Thank You for your help<o:p></o:p></span></p>
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