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<p class="MsoNormal"><span style="font-family:Consolas;color:#1F497D">Val,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Consolas;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:Consolas;color:#1F497D">Send comments if you like.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Consolas;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:Consolas;color:black">Mike Dickey<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Consolas;color:black">SRF Inventory Technician<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Consolas;color:black">Jefferson Lab<br>
12000 Jefferson Ave<br>
Newport News, VA 23606<br>
(757) 269-7755</span><span style="font-family:Consolas;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> IT Service Desk <jlab@servicenowservices.com>
<br>
<b>Sent:</b> Tuesday, February 2, 2021 8:00 AM<br>
<b>To:</b> Mike Dickey <mdickey@jlab.org><br>
<b>Subject:</b> Your Incident INC0033804 has comments added - Pansophy Server: The connection has timed out<o:p></o:p></span></p>
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<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Subject:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> Pansophy Server: The connection has timed out</span><o:p></o:p></p>
<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Incident:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> INC0033804</span><o:p></o:p></p>
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<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:black">Comments:</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">02-02-2021 08:00:08 AM EST - Marty Wise</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">Mike,<br>
We had problems with several systems this morning. I think pansophy should be available again now. Let me know if problems remain, I may need to ask others to have a look.<br>
<br>
Marty WIse</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">02-02-2021 07:17:51 AM EST - Mike Dickey</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">received from:
<a href="mailto:mdickey@jlab.org">mdickey@jlab.org</a><br>
<br>
Hi,<br>
<br>
Could someone check on the Pansophy server<br>
<br>
Mike Dickey<br>
SRF Inventory Technician<br>
Jefferson Lab<br>
12000 Jefferson Ave<br>
Newport News, VA 23606<br>
(757) 269-7755</span><o:p></o:p></p>
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<p><span style="font-family:"Helvetica",sans-serif;color:black">You can view all the details of the incident by following the link below:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3Db0737f061b066050a552ed3ce54bcbf6&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=7rLl_b4SpdBXM7GMLktJFw&m=iFuqRk5zx-kq80JA5tkGUMOGdaHpkrr_FkXJw9Iy2G4&s=Luny1sbSwLqiCAc6rGT4hPpRgCpRqSC2sE5yePOwZoo&e="><span style="color:white;border:solid #0368D4 1.0pt;padding:4.0pt;background:#278EFC;text-decoration:none">Take
me to the Incident</span></a></span><o:p></o:p></p>
<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#999999">Original Request:</span></strong><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:#999999">Hi,<br>
<br>
Could someone check on the Pansophy server<br>
<br>
Mike Dickey<br>
SRF Inventory Technician<br>
Jefferson Lab<br>
12000 Jefferson Ave<br>
Newport News, VA 23606<br>
(757) 269-7755<o:p></o:p></span></p>
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