<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Kelvin,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Megan and I still cannot change permissions on files on pansophydb.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I tried as myself (bookwalt) to chmod and sudo chmod… neither worked.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Please help me understand what I am doing wrong.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Valerie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><img width="860" height="806" style="width:8.9583in;height:8.4in" id="Picture_x0020_1" src="cid:image002.jpg@01D73DA6.11B21D30"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> IT Service Desk <jlab@servicenowservices.com>
<br>
<b>Sent:</b> Thursday, April 29, 2021 2:26 PM<br>
<b>To:</b> Paul Letta <letta@jlab.org>; Joel Watkins <jwatkins@jlab.org>; Kelvin Edwards <kelvin@jlab.org>; Matthew Sconyers <sconyers@jlab.org>; Jessica Perry <jperry@jlab.org>; Todd Coates <tcoates@jlab.org>; Myung Bang <bangdm@jlab.org>; Sherman White <srwhite@jlab.org>;
Valerie Bookwalter <bookwalt@jlab.org>; Wesley Moore <wmoore@jlab.org><br>
<b>Subject:</b> Your incident INC0041276 has been resolved - FW: Your Incident INC0041120 has comments added - User Group and sudo privileges<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Subject:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> FW: Your Incident INC0041120 has comments added - User Group and sudo privileges</span><o:p></o:p></p>
<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Incident:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> INC0041276</span><o:p></o:p></p>
</div>
<div>
<p><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:black">Your incident has been resolved.</span><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:black">The incident will automatically close in 24.0 hours</span><o:p></o:p></p>
</div>
<div>
<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:black">Summary details</span></strong><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:black">Requestor: Valerie Bookwalter (bookwalt) ext: 5802</span><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:black">Resolved by: Kelvin Edwards</span><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:black">Resolved notes: <br>
<br>
Answered and solved in INC0041279.</span><o:p></o:p></p>
</div>
<div>
<p><span style="font-family:"Helvetica",sans-serif;color:black">If you feel the issue is not resolved, please click the following link and reopen your incident:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3Dd8194f7d1bb72c50a888ea4ce54bcb74&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HPZ3hqI00Dg5J75_Pze0qAwjc0BsEJlE6bmKzfDnzoE&s=xdUL0kIHdkMzMTuM7nFUkfpBMrFFaCsWAAe7U4jx72U&e="><span style="color:white;border:solid #0368D4 1.0pt;padding:4.0pt;background:#278EFC;text-decoration:none">Take
me to the Incident</span></a></span><o:p></o:p></p>
<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#999999">Original Request:</span></strong><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:#999999">Kelvin,<br>
<br>
Allen Samuels saved some files this morning and his group is still showing up as “acc”.<br>
If you notice the dates, previously when he saved a file his group was set to “asdweb”.<br>
I don’t understand the usage of AD, but for some reason the pansophydb server is not responding correctly.<br>
<br>
[<a href="cid:image001.jpg@01D73CE1.78FCA390">cid:image001.jpg@01D73CE1.78FCA390</a>]<br>
<br>
For SUDO permissions, I don’t work on linux as often as before, but these are the commands I tried to run to chgrp.<br>
Am I running the wrong sudo command? I am logged in as “bookwalt” and not “adapps”.<br>
<br>
[<a href="cid:image002.jpg@01D73CE1.78FCA390">cid:image002.jpg@01D73CE1.78FCA390</a>]<br>
<br>
Your help with this is greatly appreciated.<br>
Thank You.<br>
<br>
<br>
Valerie Bookwalter<br>
Jefferson Lab, SRF Department<br>
Pansophy Team<br>
1-757-813-6716 (CELL)<br>
1-767-269-5802 (OFFICE – currently working offsite)<br>
<br>
<br>
<br>
From: Pansophy <<a href="mailto:pansophy-bounces@mailman.jlab.org">pansophy-bounces@mailman.jlab.org</a>> On Behalf Of Megan McDonald<br>
Sent: Wednesday, April 28, 2021 4:01 PM<br>
To: pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>><br>
Subject: [Pansophy] Fwd: Your Incident INC0041120 has comments added - User Group and sudo privileges<br>
<br>
<br>
Sent from my iPhone<br>
<br>
Begin forwarded message:<br>
From: IT Service Desk <<a href="mailto:jlab@servicenowservices.com%3cmailto:jlab@servicenowservices.com">jlab@servicenowservices.com<mailto:jlab@servicenowservices.com</a>>><br>
Date: April 28, 2021 at 3:42:13 PM EDT<br>
To: Megan McDonald <<a href="mailto:megan@jlab.org%3cmailto:megan@jlab.org">megan@jlab.org<mailto:megan@jlab.org</a>>><br>
Subject: Your Incident INC0041120 has comments added - User Group and sudo privileges<br>
Reply-To: IT Service Desk <<a href="mailto:jlab@servicenowservices.com%3cmailto:jlab@servicenowservices.com">jlab@servicenowservices.com<mailto:jlab@servicenowservices.com</a>>><br>
</span><span style="font-family:"Tahoma",sans-serif;color:#999999"></span><span style="font-family:"Helvetica",sans-serif;color:#999999"><br>
<br>
Subject: User Group and sudo privileges<br>
<br>
Incident: INC0041120<br>
<br>
Comments:<br>
<br>
________________________________<br>
04-28-2021 03:41:08 PM EDT - Kelvin Edwards Additional comments<br>
Ok. I've updated his primary group ID in AD to be 430. There was a difference between what was in Active Directory and what was in NIS. We've moved to using AD for authentication and IDs on Linux as well, so that may have been the issue you saw.<br>
<br>
As for sudo permissions, it looks like your account and Valerie's was given sudo permission, but not the group account adapps. try switching to yourself (su - megan) and trying the sudo from there. Let me know if this works or if you need anything else.<br>
________________________________<br>
04-28-2021 03:02:59 PM EDT - Megan McDonald Additional comments<br>
received from: <a href="mailto:megan@jlab.org%3cmailto:megan@jlab.org">megan@jlab.org<mailto:megan@jlab.org</a>><br>
<br>
Please set Allen Samuels (saumels) user derfault to asdweb. He has for some reason changed back to acc.<br>
<br>
Also, when Valerie and I tried to chgrp of the files to asdweb, our sudo privileges didn't work. We are sudo'd in as adapps.<br>
[<a href="cid:image001.png@01D73C3F.27769CD0">cid:image001.png@01D73C3F.27769CD0</a>]<br>
<br>
Thanks<br>
Megan McDonald<br>
Office - (757) 269-7641<br>
Cell - (757) 234-1604<br>
<br>
You can view all the details of the incident by following the link below:<br>
Take me to the Incident<<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3De05ff2e51bb3a8506a9e85dae54bcbf7&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=oO9OAWy24fuuhrWJKkUIDw&m=A36RY0FfbSrw1VPfWn50u-qUmAthczyRHM5IlFsEhuA&s=5f_ThqIJyOOuX4KegJIyI_l1XOQtXJeVzzozi5JK9Ng&e=">https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3De05ff2e51bb3a8506a9e85dae54bcbf7&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=oO9OAWy24fuuhrWJKkUIDw&m=A36RY0FfbSrw1VPfWn50u-qUmAthczyRHM5IlFsEhuA&s=5f_ThqIJyOOuX4KegJIyI_l1XOQtXJeVzzozi5JK9Ng&e=</a>><br>
<br>
Original Request:<br>
<br>
Please set Allen Samuels (saumels) user derfault to asdweb. He has for some reason changed back to acc.<br>
<br>
Also, when Valerie and I tried to chgrp of the files to asdweb, our sudo privileges didn't work. We are sudo'd in as adapps.<br>
[<a href="cid:image001.png@01D73C3F.27769CD0">cid:image001.png@01D73C3F.27769CD0</a>]<br>
<br>
Thanks<br>
Megan McDonald<br>
Office - (757) 269-7641<br>
Cell - (757) 234-1604<br>
<br>
<br>
Ref:MSG0343802_WNtl64LWhhKGrrRuKWZ2<o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Ref:MSG0344330_w5Hh41Yd1K6Bcu0ZQhYX<o:p></o:p></p>
</div>
</div>
</body>
</html>