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<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Paul,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I cannot log into pansophy.jlab.org NOR pansophydev.jlab.org.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We only log into pansophydb
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Valerie<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> IT Service Desk <jlab@servicenowservices.com>
<br>
<b>Sent:</b> Tuesday, May 18, 2021 12:34 PM<br>
<b>To:</b> Valerie Bookwalter <bookwalt@jlab.org><br>
<b>Subject:</b> Your Incident INC0044532 has comments added - We, the Pansophy Team (megan, mdickey, samuels, bookwalt), are no longer are able to use sudo perm<o:p></o:p></span></p>
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<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Subject:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> We, the Pansophy Team (megan, mdickey, samuels, bookwalt), are no longer are able to use sudo perm</span><o:p></o:p></p>
<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Incident:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> INC0044532</span><o:p></o:p></p>
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<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:black">Comments:</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">05-18-2021 12:33:57 PM EDT - Paul Letta</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">Hello - I'm checking to see that you can use pansophy and/or pansphydev machines for root access to /sgroup/asd.<br>
Thanks,<br>
paul</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">05-17-2021 03:56:17 PM EDT - Paul Letta</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">Hi Valerie,<br>
The only machines (that you have access to) that have ever had ROOT access to /sgroup/asd are pansophy and pansophy-dev. And these 2 machines do in fact have root access to /sgroup/asd.<br>
Please try your work from one of those 2 machines and let me know know the results.<br>
<br>
Thanks,<br>
Paul Letta</span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">05-14-2021 11:52:12 AM EDT - Valerie Bookwalter</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">We, the Pansophy Team (megan, mdickey, samuels, bookwalt), are no longer are able to use sudo permissions to modify files under the /sgroup/asd area.
<br>
I am logged in as BOOKWALT and have tried using SUDO and not using SUDO. Neither works.
<br>
I just had a request from the SRF Cavity Group to change a directory and could not assist them.
<br>
I have created a Self Service request for that separately.<br>
<br>
Please correct.<br>
Ex 1:<br>
-rwxrwxr-x 1 forehand users 15212 Nov 17 2017 Work Plan for November 20 thru 22.docx<br>
-rwxrwxrwx 1 forehand users 180224 Dec 12 2008 Wrtd32.dll<br>
bookwalt(dbl1.jlab.org) [traveler] >sudo chgrp srfcvp *<br>
chgrp: changing group of '~$0_FPC_Window_Dogleg_Warm_Calibration_Procedure_Corrected.docx': Operation not permitted<br>
chgrp: changing group of '1Amp_Cu': Operation not permitted<br>
chgrp: changing group of 'Almeada': Operation not permitted<br>
<br>
Ex 2:<br>
-rwxrwxrwx 1 forehand users 16384 Dec 15 2008 WinApiLib.dll<br>
-rwxrwxr-x 1 forehand users 15212 Nov 17 2017 Work Plan for November 20 thru 22.docx<br>
-rwxrwxrwx 1 forehand users 180224 Dec 12 2008 Wrtd32.dll<br>
bookwalt(dbl1.jlab.org) [traveler] >chgrp srfcvp *<br>
chgrp: changing group of '~$0_FPC_Window_Dogleg_Warm_Calibration_Procedure_Corrected.docx': Operation not permitted<br>
chgrp: changing group of '1Amp_Cu': Operation not permitted<br>
chgrp: changing group of 'Almeada': Operation not permitted<br>
<br>
</span><o:p></o:p></p>
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<p><span style="font-family:"Helvetica",sans-serif;color:black">You can view all the details of the incident by following the link below:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3Dec3c2c3a1b08fc90a888ea4ce54bcb1f&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=mozoFCq9XOXELRaan6_H6h1ru6zLscF4_tGoDJ9iIqc&s=1_zgxrWWk84X6Y3e_pIPoQEKwvNlZZx_s89rYBEuE_M&e="><span style="color:white;border:solid #0368D4 1.0pt;padding:4.0pt;background:#278EFC;text-decoration:none">Take
me to the Incident</span></a></span><o:p></o:p></p>
<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#999999">Original Request:</span></strong><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:#999999">We, the Pansophy Team (megan, mdickey, samuels, bookwalt), are no longer are able to use sudo permissions to modify files under the /sgroup/asd area.
<br>
I am logged in as BOOKWALT and have tried using SUDO and not using SUDO. Neither works.
<br>
I just had a request from the SRF Cavity Group to change a directory and could not assist them.
<br>
I have created a Self Service request for that separately.<br>
<br>
Please correct.<br>
Ex 1:<br>
-rwxrwxr-x 1 forehand users 15212 Nov 17 2017 Work Plan for November 20 thru 22.docx<br>
-rwxrwxrwx 1 forehand users 180224 Dec 12 2008 Wrtd32.dll<br>
bookwalt(dbl1.jlab.org) [traveler] >sudo chgrp srfcvp *<br>
chgrp: changing group of '~$0_FPC_Window_Dogleg_Warm_Calibration_Procedure_Corrected.docx': Operation not permitted<br>
chgrp: changing group of '1Amp_Cu': Operation not permitted<br>
chgrp: changing group of 'Almeada': Operation not permitted<br>
<br>
Ex 2:<br>
-rwxrwxrwx 1 forehand users 16384 Dec 15 2008 WinApiLib.dll<br>
-rwxrwxr-x 1 forehand users 15212 Nov 17 2017 Work Plan for November 20 thru 22.docx<br>
-rwxrwxrwx 1 forehand users 180224 Dec 12 2008 Wrtd32.dll<br>
bookwalt(dbl1.jlab.org) [traveler] >chgrp srfcvp *<br>
chgrp: changing group of '~$0_FPC_Window_Dogleg_Warm_Calibration_Procedure_Corrected.docx': Operation not permitted<br>
chgrp: changing group of '1Amp_Cu': Operation not permitted<br>
chgrp: changing group of 'Almeada': Operation not permitted<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">Ref:MSG0351228_sfR6AwAHJSz1N04J7Xqe<o:p></o:p></p>
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