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<p class="MsoNormal">Sorry see below.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img width="1088" height="44" style="width:11.3333in;height:.4583in" id="Picture_x0020_11" src="cid:image006.png@01D823FD.A6996B40"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><br>
<br>
<b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Jacob Widner</span></b><br>
<span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Account Representative<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><br>
<span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps"><a href="mailto:jacob.widner@carahsoft.com"><u><span style="color:blue">jacob.widner@carahsoft.com</span></u></a><span style="color:gray">
</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=pehF888HHFFpmFi_m2TEi_xdzR5c9HAKdb3sfysZyVY&m=XMlj1vZhfheMERQhYuIUQJy6ZYV-7mRd131GSFZt8uQcLU-6V8YqnNbegOdUEWvn&s=h_gTBui7--p8LjE-7C00GkJcd7Vsixz5Q2W-rTJl1qY&e="><u><span style="color:blue">www.carahsoft.com</span></u></a><span style="color:gray"> |</span></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">
</span><u><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:blue">connect.carahsoft.com/Jacobwidner<o:p></o:p></span></u></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=pehF888HHFFpmFi_m2TEi_xdzR5c9HAKdb3sfysZyVY&m=XMlj1vZhfheMERQhYuIUQJy6ZYV-7mRd131GSFZt8uQcLU-6V8YqnNbegOdUEWvn&s=LIQqa85QqH9UGOCaEv4myWmJvBZV_8rGWhLiPYna-5g&e="><span style="color:windowtext"><img border="0" width="668" height="134" style="width:6.9583in;height:1.3958in" id="Picture_x0020_10" src="cid:image007.jpg@01D823FD.A6996B40"></span></a><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Valerie Bookwalter <bookwalt@jlab.org> <br>
<b>Sent:</b> Thursday, February 17, 2022 12:54 PM<br>
<b>To:</b> Jacob Widner <Jacob.Widner@Carahsoft.com>; Sean Hiebert <Sean.Hiebert@carahsoft.com><br>
<b>Cc:</b> pansophy <pansophy@jlab.org>; Jacob Harris <jharris@jlab.org>; Rochelle Banks <rbanks@jlab.org>; David Wilmer <David.Wilmer@Carahsoft.com>; Gary Reburn <Gary.Reburn@Carahsoft.com>; E. Anne McEwen <mcewen@jlab.org>; Tony Reilly <areilly@jlab.org><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Jacob,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">That says Jan 27, 2021 not 2022. That’s expired.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Valerie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>
<br>
<b>Sent:</b> Thursday, February 17, 2022 12:52 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>>; David Wilmer <<a href="mailto:David.Wilmer@Carahsoft.com">David.Wilmer@Carahsoft.com</a>>;
Gary Reburn <<a href="mailto:Gary.Reburn@Carahsoft.com">Gary.Reburn@Carahsoft.com</a>>; E. Anne McEwen <<a href="mailto:mcewen@jlab.org">mcewen@jlab.org</a>>; Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good Morning,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am seeing that this should be in the account.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="1141" height="39" style="width:11.8854in;height:.4062in" id="Picture_x0020_9" src="cid:image008.png@01D823FD.A6996B40"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Thanks <br>
<br>
<b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Jacob Widner</span></b><br>
<span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Account Representative<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><br>
<span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps"><a href="mailto:jacob.widner@carahsoft.com"><u><span style="color:blue">jacob.widner@carahsoft.com</span></u></a><span style="color:gray">
</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=X4OJdX4JXVjoyJdPrr7-xAAjkalz3gUSA10mYJe36f9RImLpUHF-fptAtM5ftyXT&s=NjFeky4xCnXP6fuIh99gbMrjX8DL6JFTYsQIm78SrTk&e="><u><span style="color:blue">www.carahsoft.com</span></u></a><span style="color:gray">
|</span></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">
</span><u><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:blue">connect.carahsoft.com/Jacobwidner<o:p></o:p></span></u></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=X4OJdX4JXVjoyJdPrr7-xAAjkalz3gUSA10mYJe36f9RImLpUHF-fptAtM5ftyXT&s=ZdMGeMRVAqrkrEMquvIdGECJVKt9gDdHwjxJlllOQeI&e="><span style="color:windowtext"><img border="0" width="668" height="134" style="width:6.9583in;height:1.3958in" id="Picture_x0020_8" src="cid:image007.jpg@01D823FD.A6996B40"></span></a><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>
<br>
<b>Sent:</b> Thursday, February 17, 2022 12:38 PM<br>
<b>To:</b> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>>; David Wilmer <<a href="mailto:David.Wilmer@Carahsoft.com">David.Wilmer@Carahsoft.com</a>>;
Gary Reburn <<a href="mailto:Gary.Reburn@Carahsoft.com">Gary.Reburn@Carahsoft.com</a>>; E. Anne McEwen <<a href="mailto:mcewen@jlab.org">mcewen@jlab.org</a>>; Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<br>
<b>Importance:</b> High<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">David / Jacob / Gary / Rochelle<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">I do not want to “sign off” on this purchase until I can actually see the licenses are there!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:16.0pt;color:#C00000">PLEASE SOMEONE TELL ME WHY I STILL SEE THE EXPIRED NOTICE?????<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="853" height="569" style="width:8.8854in;height:5.927in" id="_x0000_i1031" src="cid:image009.jpg@01D823FD.A6996B40"><span style="font-size:14.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>
<br>
<b>Sent:</b> Wednesday, February 2, 2022 12:00 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>>; David Wilmer <<a href="mailto:David.Wilmer@Carahsoft.com">David.Wilmer@Carahsoft.com</a>>;
Gary Reburn <<a href="mailto:Gary.Reburn@Carahsoft.com">Gary.Reburn@Carahsoft.com</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I looked into the account from Carahsoft end this is what I see- Adding Both David and Gary for Acrobat and the Admin console help.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="1188" height="233" style="width:12.375in;height:2.427in" id="Picture_x0020_2" src="cid:image010.png@01D823FD.A6996B40"><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Hey David, and Gary are you able to help with this?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><br>
Thanks <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><br>
</span><b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Jacob Widner</span></b><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Account Representative<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#1F497D"><a href="mailto:jacob.widner@carahsoft.com"><u><span style="color:blue">jacob.widner@carahsoft.com</span></u></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#1F497D"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=WWyDa72Qppq7vIYGeq6IzXPs1dGuHW3-PHSbxXEDPhRbhfWnH3J2JZMzinjk48Ag&s=Ku-nuphHuRI9ilYVj3tPdaC-SgVE7cRlcrNHsyfeWdQ&e="><u><span style="color:blue">www.carahsoft.com</span></u></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
|</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">
</span><u><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:blue">connect.carahsoft.com/Jacobwidner<o:p></o:p></span></u></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=WWyDa72Qppq7vIYGeq6IzXPs1dGuHW3-PHSbxXEDPhRbhfWnH3J2JZMzinjk48Ag&s=HRpErI2Ya5bn8p06ud6RP99BP58tvo1e8R1nINeSg4c&e="><span style="color:#1F497D"><img border="0" width="668" height="134" style="width:6.9583in;height:1.3958in" id="Picture_x0020_3" src="cid:image007.jpg@01D823FD.A6996B40"></span></a><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Valerie Bookwalter [<a href="mailto:bookwalt@jlab.org">mailto:bookwalt@jlab.org</a>]
<br>
<b>Sent:</b> Wednesday, February 2, 2022 11:55 AM<br>
<b>To:</b> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">This is what I see when I log into the Admin Console and look for the Acrobat Pro DC licenses.<o:p></o:p></span></p>
<p class="MsoNormal"><img border="0" width="732" height="359" style="width:7.625in;height:3.7395in" id="Picture_x0020_4" src="cid:image011.jpg@01D823FD.A6996B40"><span style="font-size:14.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Please advise as to why I am still seeing the “expiration” notice.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Thank You for your help.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Valerie Bookwalter<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Jefferson Lab, SRF Department<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Pansophy Team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">1-757-269-5802 (OFFICE – currently working offsite)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>
<br>
<b>Sent:</b> Monday, January 31, 2022 10:05 AM<br>
<b>To:</b> Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>>; Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Adobe <<a href="mailto:message@adobe.com">message@adobe.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Good Morning,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I looked at this and the 5 Adobe Acrobats should be in your account as this has been processed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">If needed we can get you set up with one of our Adobe prodcuts specialist to help navagate you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks <br>
<br>
</span><b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Jacob Widner</span></b><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Account Representative<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#1F497D"><a href="mailto:jacob.widner@carahsoft.com"><u><span style="color:blue">jacob.widner@carahsoft.com</span></u></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#1F497D"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=_x-_hBIdC0ZWcQbXz1_G4RDN9743YOCrtFKLoyL9L8E&e="><u><span style="color:blue">www.carahsoft.com</span></u></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
|</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">
</span><u><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:blue">connect.carahsoft.com/Jacobwidner<o:p></o:p></span></u></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=TVqjAZ8h2n884WjFbgRCJgf_6GkXBmnN9oP-ifM0VpU&e="><span style="color:#1F497D"><img border="0" width="668" height="134" style="width:6.9583in;height:1.3958in" id="Picture_x0020_1" src="cid:image007.jpg@01D823FD.A6996B40"></span></a><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Sean Hiebert <br>
<b>Sent:</b> Monday, January 31, 2022 10:00 AM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Adobe <<a href="mailto:message@adobe.com">message@adobe.com</a>>; Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks Valerie. I’ve copied your sales representative for additional support.<br>
<br>
Jacob, can you confirm/assist?<br>
<br>
Thanks,<br>
<br>
Sean<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Sean Hiebert</span></b><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Partner Alliance Manager<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 703.871.8641 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#1F497D"><a href="mailto:sean.hiebert@carahsoft.com"><u><span style="color:blue">sean.hiebert@carahsoft.com</span></u></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#1F497D"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=_x-_hBIdC0ZWcQbXz1_G4RDN9743YOCrtFKLoyL9L8E&e="><u><span style="color:blue">www.carahsoft.com</span></u></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
| <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__connect.carahsoft.com_seanhiebert&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=a7o3BU5tz39xPSHTnr70ZR04FioPQXAEbbSubgb1d-s&e=">
<u><span style="color:blue">connect.carahsoft.com/seanhiebert</span></u></a></span><span style="color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Valerie Bookwalter [<a href="mailto:bookwalt@jlab.org">mailto:bookwalt@jlab.org</a>]
<br>
<b>Sent:</b> Monday, January 31, 2022 7:53 AM<br>
<b>To:</b> Adobe <<a href="mailto:message@adobe.com">message@adobe.com</a>><br>
<b>Cc:</b> Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>>; pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Sean,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">I logged into the Admin Console and it is still showing that the licenses have not been updated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">ETA on Adobe updating? I don’t want anyone to lose access.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Thank You for your help!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Valerie Bookwalter<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Jefferson Lab, SRF Department<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Pansophy Team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">1-757-269-5802 (OFFICE – currently working offsite)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Adobe <<a href="mailto:message@adobe.com">message@adobe.com</a>>
<br>
<b>Sent:</b> Friday, January 28, 2022 4:36 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>><br>
<b>Cc:</b> <a href="mailto:sean.hiebert@carahsoft.com">sean.hiebert@carahsoft.com</a><br>
<b>Subject:</b> [EXTERNAL] Please review your renewal order<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:1.0pt;font-family:"Arial",sans-serif;color:#F0F0F0">For reference, the specifics of your order are included in this email. For questions, please contact your account manager directly.
<o:p></o:p></span></p>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#F0F0F0;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in;background:white;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in;border-collapse:collapse">
<tbody>
<tr>
<td width="588" valign="top" style="width:441.0pt;padding:0in 0in 9.0pt 0in">
<p class="MsoNormal" align="right" style="text-align:right;line-height:13.5pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:white"><img border="0" width="39" height="64" style="width:.4062in;height:.6666in" id="_x0000_i1026" src="http://landing.adobe.com/dam/global/images/adobe-logo.red-tag.78x128.png" alt="Adobe"></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:white"><o:p></o:p></span></p>
</td>
<td width="12" style="width:9.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in;background:white;border-collapse:collapse">
<tbody>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:19.5pt"><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:black">Please review your renewal order.<o:p></o:p></span></p>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td style="padding:15.0pt 0in 0in 0in">
<p class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">Hi ,<o:p></o:p></span></p>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td style="padding:15.0pt 0in 0in 0in">
<p class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">Thank you for placing an order for your Adobe subscription.<o:p></o:p></span></p>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td style="padding:15.0pt 0in 0in 0in">
<p class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">Your entire team will continue with uninterrupted service for the upcoming year.<o:p></o:p></span></p>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td style="padding:15.0pt 0in 0in 0in">
<p class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">For reference, the specifics of your order are included below.<o:p></o:p></span></p>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td style="padding:15.0pt 0in 0in 0in">
<div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="208" style="width:156.0pt;border-collapse:collapse">
<tbody>
<tr style="height:24.0pt">
<td style="background:#1473E6;padding:0in 0in 0in 0in;height:24.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif;color:black"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly9hZG1pbmNvbnNvbGUuYWRvYmUuY29tLyIsImxhYmVsIjoiNSIsImxvY2FsZSI6ImVuX1VTIn0.Yy0EpHRYVuleC6U7VYgJXviOhULcURH5ZrKaZikCwWzN355dnXsxqDJAv4nyj4qKjxGIEOR7rwf5vhDbNBnogw&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=ikVs-NGY9REtL1p7HQ-V4xf5mY1UW3Y6fdRhu8SLkw4&e=" target="_blank"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:white;background:#1473E6">Admin
Console</span></strong></a> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td style="padding:15.0pt 0in 0in 0in">
<p class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">For questions, please contact your account manager directly.<o:p></o:p></span></p>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td style="padding:15.0pt 0in 22.5pt 0in">
<p class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">Thank you for your business.<o:p></o:p></span></p>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in;background:#F7F8F9;border-collapse:collapse">
<tbody>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td style="padding:22.5pt 0in 0in 0in">
<p class="MsoNormal" style="line-height:19.5pt"><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:black">Renewal details<o:p></o:p></span></p>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td valign="top" style="padding:15.0pt 0in 0in 0in">
<p class="MsoNormal" style="line-height:14.25pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#555555">Org Name:
<strong><span style="font-family:"Arial",sans-serif">Jefferson Lab</span></strong><br>
VIP number: <strong><span style="font-family:"Arial",sans-serif">F68C2A2C81F571607B4A</span></strong><br>
Anniversary date: <strong><span style="font-family:"Arial",sans-serif">27-January-2023 PST</span></strong><br>
Order number: <strong><span style="font-family:"Arial",sans-serif">0147978918</span></strong><o:p></o:p></span></p>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="30" style="width:22.5pt;border:none;border-bottom:solid #CECECE 1.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td valign="top" style="border:none;border-bottom:solid #CECECE 1.0pt;padding:0in 0in 22.5pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="border:none;border-bottom:solid #CECECE 1.0pt;padding:.25in 0in 3.0pt 0in">
<p class="MsoNormal" style="line-height:9.0pt"><strong><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#95989A">PLAN</span></strong><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#95989A"><o:p></o:p></span></p>
</td>
<td width="10" style="width:7.5pt;border:none;border-bottom:solid #CECECE 1.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
</td>
<td style="border:none;border-bottom:solid #CECECE 1.0pt;padding:.25in 0in 3.0pt 0in">
<p class="MsoNormal" align="right" style="text-align:right;line-height:9.0pt"><strong><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#95989A">NAMED-USER LICENSES</span></strong><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#95989A"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:1.5pt 0in 1.5pt 0in">
<p class="MsoNormal" style="line-height:14.25pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333">Acrobat Pro DC<o:p></o:p></span></p>
</td>
<td width="10" style="width:7.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
</td>
<td valign="top" style="padding:1.5pt 0in 1.5pt 0in">
<p class="MsoNormal" align="right" style="text-align:right;line-height:14.25pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333">5<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
<td width="30" style="width:22.5pt;border:none;border-bottom:solid #CECECE 1.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in;background:#313A3E;border-collapse:collapse">
<tbody>
<tr>
<td width="22" style="width:16.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:white"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td style="padding:22.5pt 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center;line-height:10.5pt">
<strong><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly9hZG1pbmNvbnNvbGUuYWRvYmUuY29tLyIsImxhYmVsIjoiNiIsImxvY2FsZSI6ImVuX1VTIn0.ph3i6Zo36xR-5Ft5xvWiTSvCDN7J3qAX-5FV5u0FhFxpAg5fgRQbhqIY0XBXK0hSHijPdH7X79smyxO6f99LmJqNsg&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=aY3Xrp_HTxXfUzXYtE-SRhvpb1xUsFS7pDBHQ-rMT1o&e=" target="_blank"><span style="color:white">Manage
Your Account</span></a> | <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly93d3cuYWRvYmUuY29tL2dvL0NDTVRlYW1TdXBwb3J0IiwibGFiZWwiOiI3IiwibG9jYWxlIjoiZW5fVVMifQ.m7E0kQg5-5F-5FQGkqdextU-2D4FfTKsZsXY4iWG18xFDwB89t0766XW2hIdRujwIgZ0tlenGdvdulKNSc4RD4z0QMJQ&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=oxcJpQ9ej59_JmjrIS4gl7vXwpuKGp7qKlhs0JftzkU&e=" target="_blank">
<span style="color:white">Customer Support</span></a> | <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly93d3cuYWRvYmUuY29tL2dvL2NjX3Rlcm1zb2Z1c2UiLCJsYWJlbCI6IjgiLCJsb2NhbGUiOiJlbl9VUyJ9.hC7hNILTrHloRNVqVTAG3zF9PHzjXROXEPBsl0YB8MkAWA7BH0foH7fET2JLus2ZLPn8rysGHlAnVdxVk-2Dy-5FyA&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=s_05bJhB47DBdrsZual7ZvKRZBwb3Y9jWqFG11V7SiQ&e=" target="_blank">
<span style="color:white">Terms of Use</span></a> </span></strong><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white"><o:p></o:p></span></p>
</td>
<td width="22" style="width:16.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:white"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="22" valign="top" style="width:16.5pt;padding:22.5pt 0in 22.5pt 0in">
<p class="MsoNormal" align="right" style="text-align:right;line-height:10.5pt"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#95989A"> <o:p></o:p></span></p>
</td>
<td style="padding:22.5pt 0in 22.5pt 0in">
<p class="MsoNormal" style="line-height:10.5pt"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#95989A">Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other
trademarks are the property of their respective owners.<br>
<br>
Adobe, 345 Park Ave., San Jose, CA 95110 USA <o:p></o:p></span></p>
</td>
<td width="22" style="width:16.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:white"> </span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
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</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1025" src="https://postoffice.adobe.com/po-server/link/open?source=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni"></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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