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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Tony, I saw after I sent this that you were CC’d on the previous emails. Our whole team is getting this message so we are unable to do work.
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Pansophy <pansophy-bounces@mailman.jlab.org>
<b>On Behalf Of </b>Megan McDonald<br>
<b>Sent:</b> Monday, February 28, 2022 9:00 AM<br>
<b>To:</b> Renee Carter <carter@jlab.org><br>
<b>Cc:</b> pansophy <pansophy@jlab.org><br>
<b>Subject:</b> Re: [Pansophy] ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Renee,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Our team is getting a message that our Adobe licenses have expired and we are now unable to work. Screenshot below<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Megan McDonald<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Pansophy <<a href="mailto:pansophy-bounces@mailman.jlab.org">pansophy-bounces@mailman.jlab.org</a>>
<b>On Behalf Of </b>Valerie Bookwalter<br>
<b>Sent:</b> Monday, February 28, 2022 8:55 AM<br>
<b>To:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>><br>
<b>Subject:</b> [Pansophy] Fwd: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different<o:p></o:p></span></p>
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<p class="MsoNormal">Get <a href="https://aka.ms/ghei36">Outlook for Android</a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Renee Carter <<a href="mailto:carter@jlab.org">carter@jlab.org</a>><br>
<b>Sent:</b> Wednesday, February 23, 2022 12:13:23 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Brittany Tolbert <<a href="mailto:tolbert@jlab.org">tolbert@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>><br>
<b>Cc:</b> Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> Re: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different</span>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Thanks.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Renee Carter</span><b><span style="font-family:"Calibri",sans-serif;color:#C82613"> (NOTE: Teleworking, communicate via email)</span></b><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Procurement Officer<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">JSA Jefferson Lab<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Procurement Department<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">628 Hofstadter Road, Suite 5<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Newport News, VA 23606<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Phone: 757-269-7954<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Fax: 757-269-7057<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">E-Mail:
<a href="mailto:carter@jlab.org">carter@jlab.org</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Website:
<a href="http://www.jlab.org">www.jlab.org</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>><br>
<b>Sent:</b> Wednesday, February 23, 2022 12:12 PM<br>
<b>To:</b> Renee Carter <<a href="mailto:carter@jlab.org">carter@jlab.org</a>>; Brittany Tolbert <<a href="mailto:tolbert@jlab.org">tolbert@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>><br>
<b>Cc:</b> Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> Re: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different</span>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Thank you Renee.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I did not mean to pressure you, just wanted to make sure you didn't need any more information from me.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Valerie<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Renee Carter <<a href="mailto:carter@jlab.org">carter@jlab.org</a>><br>
<b>Sent:</b> Wednesday, February 23, 2022 12:09 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Brittany Tolbert <<a href="mailto:tolbert@jlab.org">tolbert@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>><br>
<b>Cc:</b> Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> Re: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different</span>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I have not had a chance to research, please allow me time, I will have a response to your by end of day tomorrow.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Renee Carter</span><b><span style="font-family:"Calibri",sans-serif;color:#C82613"> (NOTE: Teleworking, communicate via email)</span></b><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Procurement Officer<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">JSA Jefferson Lab<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Procurement Department<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">628 Hofstadter Road, Suite 5<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Newport News, VA 23606<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Phone: 757-269-7954<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Fax: 757-269-7057<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">E-Mail:
<a href="mailto:carter@jlab.org">carter@jlab.org</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Website:
<a href="http://www.jlab.org">www.jlab.org</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>><br>
<b>Sent:</b> Wednesday, February 23, 2022 12:04 PM<br>
<b>To:</b> Renee Carter <<a href="mailto:carter@jlab.org">carter@jlab.org</a>>; Brittany Tolbert <<a href="mailto:tolbert@jlab.org">tolbert@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>><br>
<b>Cc:</b> Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> RE: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different</span>
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<p class="xxxxmsonormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Do we know yet what is going on with this purchase?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Valerie Bookwalter</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jefferson Lab, SRF Department</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Pansophy Team</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1-757-269-5802 (OFFICE – currently working offsite)</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxmsonormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Renee Carter
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<b>Sent:</b> Monday, February 21, 2022 4:56 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Brittany Tolbert <<a href="mailto:tolbert@jlab.org">tolbert@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>><br>
<b>Cc:</b> Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> Re: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different<o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">I saw your other email with the PR numbers. Thanks.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Renee Carter</span><b><span style="font-family:"Calibri",sans-serif;color:#C82613"> (NOTE: Teleworking, communicate via email)</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Procurement Officer</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">JSA Jefferson Lab</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Procurement Department</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">628 Hofstadter Road, Suite 5</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Newport News, VA 23606</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Phone: 757-269-7954</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Fax: 757-269-7057</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">E-Mail:
<a href="mailto:carter@jlab.org">carter@jlab.org</a></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Website:
<a href="http://www.jlab.org">www.jlab.org</a></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxmsonormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>><br>
<b>Sent:</b> Monday, February 21, 2022 4:44 PM<br>
<b>To:</b> Renee Carter <<a href="mailto:carter@jlab.org">carter@jlab.org</a>>; Brittany Tolbert <<a href="mailto:tolbert@jlab.org">tolbert@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>><br>
<b>Cc:</b> Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> RE: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<o:p></o:p></span></p>
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<p class="xxxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sorry forgot to attach the quotes</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxmsonormal"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Renee Carter
<br>
<b>Sent:</b> Monday, February 21, 2022 4:41 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Brittany Tolbert <<a href="mailto:tolbert@jlab.org">tolbert@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>><br>
<b>Cc:</b> Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> Re: ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different<o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">What are the PO numbers?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Renee Carter</span><b><span style="font-family:"Calibri",sans-serif;color:#C82613"> (NOTE: Teleworking, communicate via email)</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Procurement Officer</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">JSA Jefferson Lab</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Procurement Department</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">628 Hofstadter Road, Suite 5</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Newport News, VA 23606</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Phone: 757-269-7954</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Fax: 757-269-7057</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<div>
<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">E-Mail:
<a href="mailto:carter@jlab.org">carter@jlab.org</a></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Website:
<a href="http://www.jlab.org">www.jlab.org</a></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
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<p class="xxxxxmsonormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>><br>
<b>Sent:</b> Monday, February 21, 2022 4:39 PM<br>
<b>To:</b> Renee Carter <<a href="mailto:carter@jlab.org">carter@jlab.org</a>>; Brittany Tolbert <<a href="mailto:tolbert@jlab.org">tolbert@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>><br>
<b>Cc:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> ADOBE Purchases are not adding up - Please help. Carahsoft is saying something different</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<o:p></o:p></span></p>
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<p class="xxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Please, I need help!</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">I am confused by what was order from Carahsoft and what we actually have for Adobe products.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">How do I find out? I asked to renew the 5 Acrobat Pro DC with Signing last month.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">I purchased 8 Create Suites in October, I thought for a year, but now they are saying it was only for 3 months.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">Quotes:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">VB011421CP – 1/14/2021: 5 Acrobat Pro DC with signing (not Enterprise version).
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">GS2109286EE9A – 9/28/2021: 8 Creative Cloud for teams</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">GS220119A84EE – 1/19/2022: 5 Acrobat Pro DC with signing</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">I see 12 Month Term for the Acrobat and a 1 Month on Creative Cloud (hidden within all the other numbers, I missed it).</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">But we are still using Creative Cloud today, so I don’t understand. And for $2k+ I thought we were buying more than 1 month.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">And Jacob from Carahsoft is saying it would have been 3 months, but I don’t see that anywhere.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">What should I do?
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Valerie Bookwalter</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jefferson Lab, SRF Department</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Pansophy Team</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1-757-269-5802 (OFFICE – currently working offsite)</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img border="0" width="1129" height="126" style="width:11.7604in;height:1.3125in" id="x_x_x_x_x_x__x005f_x0000_i1037" src="cid:image010.jpg@01D82C81.8CF5EC40"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>
<br>
<b>Sent:</b> Monday, February 21, 2022 9:09 AM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>>; David Wilmer <<a href="mailto:David.Wilmer@Carahsoft.com">David.Wilmer@Carahsoft.com</a>>;
Gary Reburn <<a href="mailto:Gary.Reburn@Carahsoft.com">Gary.Reburn@Carahsoft.com</a>>; E. Anne McEwen <<a href="mailto:mcewen@jlab.org">mcewen@jlab.org</a>>; Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Good Morning,<o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">So, if they were purchased in September then they would be prorated to what is left on the VIP number and not be for the full 12 months and
were only for 3 months.<o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thank You
<br>
<br>
</span><b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Jacob Widner</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Account Representative<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps"><a href="mailto:jacob.widner@carahsoft.com">jacob.widner@carahsoft.com</a><span style="color:gray">
</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=999Nzs-f_UYZW566pvUexFYacgXVqmaLyXkmbbHumUKIh4VosN68bf81gPCk0Znn&s=A8CUHjljK9MZzBOgGmwB6b3qwu9Vil_ntv2HR1Rs_X4&e=">www.carahsoft.com</a><span style="color:gray">
|</span></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">
</span><u><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:blue">connect.carahsoft.com/Jacobwidner</span></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_273907-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=999Nzs-f_UYZW566pvUexFYacgXVqmaLyXkmbbHumUKIh4VosN68bf81gPCk0Znn&s=wHWTXnbOWfjUs82E1PQIYtz2uZX61LSBfMclqO_-8nw&e="><span style="color:windowtext;text-decoration:none"><img border="0" width="624" height="125" style="width:6.5in;height:1.302in" id="x_x_x_x_x_x_Picture_x0020_12" src="cid:image011.jpg@01D82C81.8CF5EC40" alt="Text
Description automatically generated"></span></a><o:p></o:p></span></p>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>
<br>
<b>Sent:</b> Monday, February 21, 2022 9:03 AM<br>
<b>To:</b> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>>; David Wilmer <<a href="mailto:David.Wilmer@Carahsoft.com">David.Wilmer@Carahsoft.com</a>>;
Gary Reburn <<a href="mailto:Gary.Reburn@Carahsoft.com">Gary.Reburn@Carahsoft.com</a>>; E. Anne McEwen <<a href="mailto:mcewen@jlab.org">mcewen@jlab.org</a>>; Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jacob,</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Yes, that is the purchase but my Adobe Admin page is showing as expired still.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Who can fix that? Or tell me what I am doing wrong?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The 8 Adobe Creative Suite licenses where purchased 9/30/2021 and therefore I do not expect them to expire until Sept 2022.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Valerie Bookwalter</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jefferson Lab, SRF Department</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Pansophy Team</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1-757-269-5802 (OFFICE – currently working offsite)</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>
<br>
<b>Sent:</b> Thursday, February 17, 2022 12:56 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>>; David Wilmer <<a href="mailto:David.Wilmer@Carahsoft.com">David.Wilmer@Carahsoft.com</a>>;
Gary Reburn <<a href="mailto:Gary.Reburn@Carahsoft.com">Gary.Reburn@Carahsoft.com</a>>; E. Anne McEwen <<a href="mailto:mcewen@jlab.org">mcewen@jlab.org</a>>; Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sorry see below.<o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img border="0" width="1088" height="44" style="width:11.3333in;height:.4583in" id="x_x_x_x_x_x_Picture_x0020_11" src="cid:image012.png@01D82C81.8CF5EC40"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
<br>
</span><b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Jacob Widner</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Account Representative<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:jacob.widner@carahsoft.com"><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">jacob.widner@carahsoft.com</span></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=Nl-cHnTV3hTKoVwL_Css90DPZmVYQmXCYjgrMiNaLnfkV8TinH7KOqEHa2w7Y_Jg&s=nbn1jcsJqnbUOH9v2_NnP02aKFFeL6wGTHGgfs7Q3pk&e="><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">www.carahsoft.com</span></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
|</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">
</span><u><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:blue">connect.carahsoft.com/Jacobwidner</span></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=Nl-cHnTV3hTKoVwL_Css90DPZmVYQmXCYjgrMiNaLnfkV8TinH7KOqEHa2w7Y_Jg&s=fSuPYR1QDolWaclmnN5lV7EwlI3QUCcqtvHl9DNVbgI&e="><span style="color:windowtext;text-decoration:none"><img border="0" width="668" height="134" style="width:6.9583in;height:1.3958in" id="x_x_x_x_x_x_Picture_x0020_10" src="cid:image013.jpg@01D82C81.8CF5EC40"></span></a><o:p></o:p></span></p>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>
<br>
<b>Sent:</b> Thursday, February 17, 2022 12:54 PM<br>
<b>To:</b> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>>; David Wilmer <<a href="mailto:David.Wilmer@Carahsoft.com">David.Wilmer@Carahsoft.com</a>>;
Gary Reburn <<a href="mailto:Gary.Reburn@Carahsoft.com">Gary.Reburn@Carahsoft.com</a>>; E. Anne McEwen <<a href="mailto:mcewen@jlab.org">mcewen@jlab.org</a>>; Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jacob,</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">That says Jan 27, 2021 not 2022. That’s expired.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Valerie</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>
<br>
<b>Sent:</b> Thursday, February 17, 2022 12:52 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>>; David Wilmer <<a href="mailto:David.Wilmer@Carahsoft.com">David.Wilmer@Carahsoft.com</a>>;
Gary Reburn <<a href="mailto:Gary.Reburn@Carahsoft.com">Gary.Reburn@Carahsoft.com</a>>; E. Anne McEwen <<a href="mailto:mcewen@jlab.org">mcewen@jlab.org</a>>; Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Good Morning,<o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">I am seeing that this should be in the account.<o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img border="0" width="1141" height="39" style="width:11.8854in;height:.4062in" id="x_x_x_x_x_x_Picture_x0020_9" src="cid:image014.png@01D82C81.8CF5EC40"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thanks
<br>
<br>
</span><b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Jacob Widner</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Account Representative<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:jacob.widner@carahsoft.com"><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">jacob.widner@carahsoft.com</span></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=X4OJdX4JXVjoyJdPrr7-xAAjkalz3gUSA10mYJe36f9RImLpUHF-fptAtM5ftyXT&s=NjFeky4xCnXP6fuIh99gbMrjX8DL6JFTYsQIm78SrTk&e="><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">www.carahsoft.com</span></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
|</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">
</span><u><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:blue">connect.carahsoft.com/Jacobwidner</span></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=X4OJdX4JXVjoyJdPrr7-xAAjkalz3gUSA10mYJe36f9RImLpUHF-fptAtM5ftyXT&s=ZdMGeMRVAqrkrEMquvIdGECJVKt9gDdHwjxJlllOQeI&e="><span style="color:windowtext;text-decoration:none"><img border="0" width="668" height="134" style="width:6.9583in;height:1.3958in" id="x_x_x_x_x_x_Picture_x0020_8" src="cid:image013.jpg@01D82C81.8CF5EC40"></span></a><o:p></o:p></span></p>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>
<br>
<b>Sent:</b> Thursday, February 17, 2022 12:38 PM<br>
<b>To:</b> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>>; David Wilmer <<a href="mailto:David.Wilmer@Carahsoft.com">David.Wilmer@Carahsoft.com</a>>;
Gary Reburn <<a href="mailto:Gary.Reburn@Carahsoft.com">Gary.Reburn@Carahsoft.com</a>>; E. Anne McEwen <<a href="mailto:mcewen@jlab.org">mcewen@jlab.org</a>>; Tony Reilly <<a href="mailto:areilly@jlab.org">areilly@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">David / Jacob / Gary / Rochelle</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">I do not want to “sign off” on this purchase until I can actually see the licenses are there!</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:16.0pt;font-family:"Calibri",sans-serif;color:#C00000">PLEASE SOMEONE TELL ME WHY I STILL SEE THE EXPIRED NOTICE?????</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img border="0" width="853" height="569" style="width:8.8854in;height:5.927in" id="x_x_x_x_x_x_Picture_x0020_5" src="cid:image015.jpg@01D82C81.8CF5EC40"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>
<br>
<b>Sent:</b> Wednesday, February 2, 2022 12:00 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>>; David Wilmer <<a href="mailto:David.Wilmer@Carahsoft.com">David.Wilmer@Carahsoft.com</a>>;
Gary Reburn <<a href="mailto:Gary.Reburn@Carahsoft.com">Gary.Reburn@Carahsoft.com</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I looked into the account from Carahsoft end this is what I see- Adding Both David and Gary for Acrobat and the Admin console
help.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img border="0" width="1188" height="233" style="width:12.375in;height:2.427in" id="x_x_x_x_x_x_Picture_x0020_2" src="cid:image016.png@01D82C81.8CF5EC40"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hey David, and Gary are you able to help with this?</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
Thanks </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
</span><b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Jacob Widner</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Account Representative<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:jacob.widner@carahsoft.com"><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">jacob.widner@carahsoft.com</span></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=WWyDa72Qppq7vIYGeq6IzXPs1dGuHW3-PHSbxXEDPhRbhfWnH3J2JZMzinjk48Ag&s=Ku-nuphHuRI9ilYVj3tPdaC-SgVE7cRlcrNHsyfeWdQ&e="><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">www.carahsoft.com</span></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
|</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">
</span><u><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:blue">connect.carahsoft.com/Jacobwidner</span></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=WWyDa72Qppq7vIYGeq6IzXPs1dGuHW3-PHSbxXEDPhRbhfWnH3J2JZMzinjk48Ag&s=HRpErI2Ya5bn8p06ud6RP99BP58tvo1e8R1nINeSg4c&e="><span style="color:#1F497D;text-decoration:none"><img border="0" width="668" height="134" style="width:6.9583in;height:1.3958in" id="x_x_x_x_x_x_Picture_x0020_3" src="cid:image013.jpg@01D82C81.8CF5EC40"></span></a><o:p></o:p></span></p>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Valerie Bookwalter [<a href="mailto:bookwalt@jlab.org">mailto:bookwalt@jlab.org</a>]
<br>
<b>Sent:</b> Wednesday, February 2, 2022 11:55 AM<br>
<b>To:</b> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>; Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>>; Rochelle Banks <<a href="mailto:rbanks@jlab.org">rbanks@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order (Adobe Acrobat Pro DC Licenses) - not showing update<o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">This is what I see when I log into the Admin Console and look for the Acrobat Pro DC licenses.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img border="0" width="732" height="359" style="width:7.625in;height:3.7395in" id="x_x_x_x_x_x_Picture_x0020_4" src="cid:image017.jpg@01D82C81.8CF5EC40"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Please advise as to why I am still seeing the “expiration” notice.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank You for your help.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Valerie Bookwalter</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jefferson Lab, SRF Department</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Pansophy Team</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1-757-269-5802 (OFFICE – currently working offsite)</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>>
<br>
<b>Sent:</b> Monday, January 31, 2022 10:05 AM<br>
<b>To:</b> Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>>; Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Adobe <<a href="mailto:message@adobe.com">message@adobe.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order<o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Good Morning,</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I looked at this and the 5 Adobe Acrobats should be in your account as this has been processed.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">If needed we can get you set up with one of our Adobe prodcuts specialist to help navagate you,</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks
<br>
<br>
</span><b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Jacob Widner</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Account Representative<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 571.662.3024 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:jacob.widner@carahsoft.com"><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">jacob.widner@carahsoft.com</span></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=_x-_hBIdC0ZWcQbXz1_G4RDN9743YOCrtFKLoyL9L8E&e="><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">www.carahsoft.com</span></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
|</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F497D">
</span><u><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:blue">connect.carahsoft.com/Jacobwidner</span></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__carahevents.carahsoft.com_Event_Details_250094-2Dcssig&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=TVqjAZ8h2n884WjFbgRCJgf_6GkXBmnN9oP-ifM0VpU&e="><span style="color:#1F497D;text-decoration:none"><img border="0" width="668" height="134" style="width:6.9583in;height:1.3958in" id="x_x_x_x_x_x_Picture_x0020_1" src="cid:image013.jpg@01D82C81.8CF5EC40"></span></a><o:p></o:p></span></p>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Sean Hiebert
<br>
<b>Sent:</b> Monday, January 31, 2022 10:00 AM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>>; Adobe <<a href="mailto:message@adobe.com">message@adobe.com</a>>; Jacob Widner <<a href="mailto:Jacob.Widner@Carahsoft.com">Jacob.Widner@Carahsoft.com</a>><br>
<b>Cc:</b> pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order<o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks Valerie. I’ve copied your sales representative for additional support.<br>
<br>
Jacob, can you confirm/assist?<br>
<br>
Thanks,<br>
<br>
Sean</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2E55A5">Sean Hiebert</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">Partner Alliance Manager<br>
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">____________________________________________________________________________________________________
</span><span style="font-size:4.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray"><br>
</span><span style="font-size:16.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E55A5">carahsoft</span><span style="font-size:4.0pt;font-family:"Arial",sans-serif;color:#2E55A5">®</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#0054A4"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">Carahsoft Technology Corp</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#7F7F7F">11493 Sunset Hills Road
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F">|<span style="font-variant:small-caps"> Suite 100
</span>| <span style="font-variant:small-caps">Reston, VA 20190</span></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray"><br>
T: 703.871.8641 | 888.66.CARAH | F: 703.871.8505</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F"><br>
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:sean.hiebert@carahsoft.com"><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">sean.hiebert@carahsoft.com</span></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:gray">|</span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:#2D59A4">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.carahsoft.com_&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=_x-_hBIdC0ZWcQbXz1_G4RDN9743YOCrtFKLoyL9L8E&e="><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">www.carahsoft.com</span></a></span><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps;color:gray">
| </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__connect.carahsoft.com_seanhiebert&d=DwMGaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=HWEJejJ-kXkKa5LffoEDxFulPDHtLKZds2uIUNWJBmmIyFuA_cQxdYeKdgA0oo8Q&s=a7o3BU5tz39xPSHTnr70ZR04FioPQXAEbbSubgb1d-s&e="><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;font-variant:small-caps">connect.carahsoft.com/seanhiebert</span></a><o:p></o:p></span></p>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Valerie Bookwalter [<a href="mailto:bookwalt@jlab.org">mailto:bookwalt@jlab.org</a>]
<br>
<b>Sent:</b> Monday, January 31, 2022 7:53 AM<br>
<b>To:</b> Adobe <<a href="mailto:message@adobe.com">message@adobe.com</a>><br>
<b>Cc:</b> Sean Hiebert <<a href="mailto:Sean.Hiebert@carahsoft.com">Sean.Hiebert@carahsoft.com</a>>; pansophy <<a href="mailto:pansophy@jlab.org">pansophy@jlab.org</a>>; Jacob Harris <<a href="mailto:jharris@jlab.org">jharris@jlab.org</a>><br>
<b>Subject:</b> RE: [EXTERNAL] Please review your renewal order<o:p></o:p></span></p>
</div>
</div>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sean,</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I logged into the Admin Console and it is still showing that the licenses have not been updated.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">ETA on Adobe updating? I don’t want anyone to lose access.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank You for your help!</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Valerie Bookwalter</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jefferson Lab, SRF Department</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Pansophy Team</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1-757-269-5802 (OFFICE – currently working offsite)</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="background:#F0F0F0"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Adobe <<a href="mailto:message@adobe.com">message@adobe.com</a>>
<br>
<b>Sent:</b> Friday, January 28, 2022 4:36 PM<br>
<b>To:</b> Valerie Bookwalter <<a href="mailto:bookwalt@jlab.org">bookwalt@jlab.org</a>><br>
<b>Cc:</b> <a href="mailto:sean.hiebert@carahsoft.com">sean.hiebert@carahsoft.com</a><br>
<b>Subject:</b> [EXTERNAL] Please review your renewal order<o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="background:#F0F0F0"><span style="font-size:1.0pt;font-family:"Arial",sans-serif;color:#F0F0F0">For reference, the specifics of your order are included in this email. For questions, please contact your account manager directly.
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" align="right" style="text-align:right;line-height:13.5pt">
<span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:white"><img border="0" width="39" height="64" style="width:.4062in;height:.6666in" id="x_x_x_x_x_x__x005f_x0000_i1035" src="http://landing.adobe.com/dam/global/images/adobe-logo.red-tag.78x128.png" alt="Adobe"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:19.5pt"><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:black">Please review your renewal order.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">Hi ,</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">Thank you for placing an order for your Adobe subscription.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">Your entire team will continue with uninterrupted service for the upcoming year.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">For reference, the specifics of your order are included below.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__postoffice.adobe.com_po-2Dserver_link_redirect-3Ftarget-3DeyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImJsZXRoZXJfcmVzZWxsZXJfYWRtaW5fcmVuZXdhbF9vcmRlcl9wcm9jZXNzZWRfZnVsbF9vcl9wYXJ0aWFsIiwiZW1haWxBZGRyZXNzIjoiQk9PS1dBTFRASkxBQi5PUkciLCJyZXF1ZXN0SWQiOiI3OGRhZGM1Ni1lYjk1LTRjNzYtODE1ZS0xY2QwNjhjMmE5NjQiLCJsaW5rIjoiaHR0cHM6Ly9hZG1pbmNvbnNvbGUuYWRvYmUuY29tLyIsImxhYmVsIjoiNSIsImxvY2FsZSI6ImVuX1VTIn0.Yy0EpHRYVuleC6U7VYgJXviOhULcURH5ZrKaZikCwWzN355dnXsxqDJAv4nyj4qKjxGIEOR7rwf5vhDbNBnogw&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=7ng2Bw2QMuE-5FTPQJC2XM_EIylDQ-cxF97s-6sUDLbozyskfNVwzoOuAarpkNib&s=ikVs-NGY9REtL1p7HQ-V4xf5mY1UW3Y6fdRhu8SLkw4&e=" target="_blank"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:white;background:#1473E6">Admin
Console</span></strong></a></span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">For questions, please contact your account manager directly.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:15.0pt"><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#555555">Thank you for your business.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:19.5pt"><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:black">Renewal details</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:14.25pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#555555">Org Name:
<strong><span style="font-family:"Arial",sans-serif">Jefferson Lab</span></strong><br>
VIP number: <strong><span style="font-family:"Arial",sans-serif">F68C2A2C81F571607B4A</span></strong><br>
Anniversary date: <strong><span style="font-family:"Arial",sans-serif">27-January-2023 PST</span></strong><br>
Order number: <strong><span style="font-family:"Arial",sans-serif">0147978918</span></strong></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:9.0pt"><strong><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#95989A">PLAN</span></strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<td width="10" style="width:7.5pt;border:none;border-bottom:solid #CECECE 1.0pt;padding:0in 0in 0in 0in">
<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" align="right" style="text-align:right;line-height:9.0pt">
<strong><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#95989A">NAMED-USER LICENSES</span></strong><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" style="line-height:14.25pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333">Acrobat Pro DC</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal" align="right" style="text-align:right;line-height:14.25pt">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333">5</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="xxxxxxmsonormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:white"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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