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<p class="MsoNormal">You are definitely still in the account administrators group. Is this the first time you’ve tried to add a user since the upgrade?
<o:p></o:p></p>
<p class="MsoNormal"><img width="523" height="348" style="width:5.45in;height:3.625in" id="_x0000_i1026" src="cid:image001.jpg@01DA97C4.7B7FFAE0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Also probably a silly question but I just want to make sure you’re looking at the live url (https://jlabdoc.jlab.org/docushare ) and not the dev one (https://misportaldev.jlab.org/docushare) I sent out a few weeks ago for testing.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you’re indeed looking at the live site, I can enter a case with support to see what’s going on. In the mean time, if you send me the user, I can add them for you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dana<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Allen Samuels <samuels@jlab.org> <br>
<b>Sent:</b> Friday, April 26, 2024 10:09 AM<br>
<b>To:</b> Dana Cochran <cochran@jlab.org><br>
<b>Cc:</b> pansophy <pansophy@jlab.org><br>
<b>Subject:</b> DocuShare Adding Users<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dana,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I was trying to add a name to docushare but was running into some issues. Trying to follow
<a href="https://jlab.servicenowservices.com/missp?id=kb_article&sysparm_article=KB0011712">
your instructions</a> led me to an admin home page that I don’t recognize (see attached email). I’m not seeing the account management area anywhere on the page, I even used ctrl+f to try and find it. Could you look into this on your end to see if they changed
something, or if my permissions somehow got changed?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Allen<o:p></o:p></p>
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