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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> IT Service Desk <jlab@servicenowservices.com>
<br>
<b>Sent:</b> Thursday, August 15, 2024 4:25 PM<br>
<b>To:</b> Matthew Menia <menia@jlab.org><br>
<b>Subject:</b> Your Incident INC0234166 has comments added - Good morning, Our group (SRF Software Group Team Lead - Valerie Bookwalter) had a couple studen<o:p></o:p></span></p>
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<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Subject:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> Good morning, Our group (SRF Software Group Team Lead - Valerie Bookwalter) had a couple studen</span><o:p></o:p></p>
<p><b><span style="font-family:"Helvetica",sans-serif;color:black">Incident:</span></b><span style="font-family:"Helvetica",sans-serif;color:black"> INC0234166</span><o:p></o:p></p>
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<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:black">Comments:</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">08-15-2024 04:24:13 PM EDT - Davis Wright</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">cni-adm2.jlab.org> getAccount faithful ; getAccount gabrielv ; getAccount hsprague ; getAccount ncrespo<br>
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Account info for: faithful<br>
==========================================================<br>
Account State.................. DISABLED<br>
Account Type................... Science User<br>
Account Description............ Faithful Odoi<br>
Owner Username................. faithful<br>
Managers....................... {User}faithful<br>
Notification Address........... <a href="mailto:faithful@jlab.org">faithful@jlab.org</a><br>
Alert Address.................. <a href="mailto:faithful@jlab.org">faithful@jlab.org</a><br>
Password Expiration Mode....... ENFORCE<br>
Password State................. GOOD<br>
Password Expiration Date....... N/A<br>
Password Last Changed.......... 2024-06-04 04:17:45<br>
Record Last Updated............ 2024-08-15 16:08:34<br>
Unresolved Issues.............. 1<br>
<br>
Unresolved issues --<br>
10943641152782: CreationDate: 2024-08-16 04:17:25, Type: Other, Authority: dwright -- INC0234166, Notes: INC0234166 (student intern term completed)<br>
<br>
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Account info for: gabrielv<br>
==========================================================<br>
Account State.................. DISABLED<br>
Account Type................... Science User<br>
Account Description............ Gabriel Vega Osborne<br>
Owner Username................. gabrielv<br>
Managers....................... {User}gabrielv<br>
Notification Address........... <a href="mailto:gabrielv@jlab.org">gabrielv@jlab.org</a><br>
Alert Address.................. <a href="mailto:gabrielv@jlab.org">gabrielv@jlab.org</a><br>
Password Expiration Mode....... ENFORCE<br>
Password State................. GOOD<br>
Password Expiration Date....... N/A<br>
Password Last Changed.......... 2024-05-30 00:03:55<br>
Record Last Updated............ 2024-08-15 16:11:44<br>
Unresolved Issues.............. 1<br>
<br>
Unresolved issues --<br>
107764618692178: CreationDate: 2024-08-16 04:11:24, Type: Other, Authority: dwright -- INC0234166, Notes: INC0234166 (student intern term completed)<br>
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Account info for: hsprague<br>
==========================================================<br>
Account State.................. DISABLED<br>
Account Type................... Science User<br>
Account Description............ Hannah Sprague<br>
Owner Username................. hsprague<br>
Managers....................... {User}hsprague<br>
Notification Address........... <a href="mailto:hsprague@jlab.org">hsprague@jlab.org</a><br>
Alert Address.................. <a href="mailto:hsprague@jlab.org">hsprague@jlab.org</a><br>
Password Expiration Mode....... ENFORCE<br>
Password State................. GOOD<br>
Password Expiration Date....... N/A<br>
Password Last Changed.......... 2024-06-26 03:26:06<br>
Record Last Updated............ 2024-08-15 16:12:24<br>
Unresolved Issues.............. 1<br>
<br>
Unresolved issues --<br>
56261441657570: CreationDate: 2024-08-16 04:12:04, Type: Other, Authority: dwright -- INC0234166, Notes: INC0234166 (student intern term completed)<br>
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----------------------------------------------------------------------------------------------------------------------------------------------<br>
Account info for: ncrespo<br>
==========================================================<br>
Account State.................. DISABLED<br>
Account Type................... Science User<br>
Account Description............ Nicolas Crespo<br>
Owner Username................. ncrespo<br>
Managers....................... {User}ncrespo<br>
Notification Address........... <a href="mailto:ncrespo@jlab.org">ncrespo@jlab.org</a><br>
Alert Address.................. <a href="mailto:ncrespo@jlab.org">ncrespo@jlab.org</a><br>
Password Expiration Mode....... ENFORCE<br>
Password State................. GOOD<br>
Password Expiration Date....... N/A<br>
Password Last Changed.......... 2024-06-26 03:27:26<br>
Record Last Updated............ 2024-08-15 16:12:35<br>
Unresolved Issues.............. 1<br>
<br>
Unresolved issues --<br>
171734440576516: CreationDate: 2024-08-16 04:12:29, Type: Other, Authority: dwright -- INC0234166, Notes: INC0234166 (student intern term completed)<br>
cni-adm2.jlab.org></span><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Helvetica",sans-serif;color:black">08-15-2024 08:23:44 AM EDT - Matthew Menia</span></strong><sup><span style="font-family:"Helvetica",sans-serif;color:black"> Additional comments</span></sup><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;color:black">Good morning,
<br>
<br>
Our group (SRF Software Group Team Lead - Valerie Bookwalter) had a couple student interns this summer. With their terms completed we would like to request they be removed from the asdweb group and confirm their accounts have been disabled. Their usernames
are below: Faithful Odoi (faithful), Gaberial Vega Osborne (gabrielv), Hannah Spragne (hspragne), Nicholas Crespo (ncrespo).<br>
<br>
Thank you in advance!<br>
Matthew Menia</span><o:p></o:p></p>
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<p><span style="font-family:"Helvetica",sans-serif;color:black">You can view all the details of the incident by following the link below:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica",sans-serif"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3D4b668f551b8c1e50a2c7db1de54bcbf8&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=P2bPL_EgQLAeFc4h6SwJog&m=yEZTn0hYi28d8eptxksy4to9U8413Bx21UAO2YdyboZFgKlmbjyvqLbENJEgZzfN&s=O32euJ7gL6zEvh-TYiM7K3BurlKxOqkDiDMgK6a-L-g&e="><span style="color:white;border:solid #0368D4 1.0pt;padding:4.0pt;background:#278EFC;text-decoration:none">Take
me to the Incident</span></a></span><o:p></o:p></p>
<p><strong><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#999999">Original Request:</span></strong><o:p></o:p></p>
<p><span style="font-family:"Helvetica",sans-serif;color:#999999">Good morning, <br>
<br>
Our group (SRF Software Group Team Lead - Valerie Bookwalter) had a couple student interns this summer. With their terms completed we would like to request they be removed from the asdweb group and confirm their accounts have been disabled. Their usernames
are below: Faithful Odoi (faithful), Gaberiel Vega Osborne (gabrielv), Hannah Sprague (hsprague), Nicholas Crespo (ncrespo).<br>
<br>
Thank you in advance!<br>
Matthew Menia<o:p></o:p></span></p>
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