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<font face="Calibri">Will do, thanks!</font><br>
<br>
<div class="moz-cite-prefix">On 11/8/2024 1:53 PM, Allen Samuels
wrote:<br>
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<blockquote type="cite" cite="mid:BLAPR09MB729739B97F56CA4DF8784E28DB5D2@BLAPR09MB7297.namprd09.prod.outlook.com">
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Gary,</div>
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If you're dealing with accidentally deleted docushare items, I'd
recommend reaching out to <a class="moz-txt-link-abbreviated" href="mailto:docushare@jlab.org">docushare@jlab.org</a>. They would be able
to help you best.</div>
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<br>
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Allen</div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Gary
Cheng <a class="moz-txt-link-rfc2396E" href="mailto:cheng@jlab.org"><cheng@jlab.org></a><br>
<b>Sent:</b> Friday, November 8, 2024 1:37 PM<br>
<b>To:</b> Allen Samuels <a class="moz-txt-link-rfc2396E" href="mailto:samuels@jlab.org"><samuels@jlab.org></a>; Valerie
Bookwalter <a class="moz-txt-link-rfc2396E" href="mailto:bookwalt@jlab.org"><bookwalt@jlab.org></a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:pansophy@jlab.org">pansophy@jlab.org</a> <a class="moz-txt-link-rfc2396E" href="mailto:pansophy@jlab.org"><pansophy@jlab.org></a><br>
<b>Subject:</b> Re: [Pansophy] Pansophy Request Confirmation:</font>
<div> </div>
</div>
<div><font face="Calibri">Hi Allen,<br>
<br>
I have installed the Drive and it works fine for now. Thanks
for pointing me to the installation guide.<br>
<br>
Do you happen to know if there is any possibility to recover
DocuShare folders deleted by mistake?
<br>
<br>
Thanks,<br>
Gary<br>
</font><br>
<div class="x_moz-cite-prefix">On 11/8/2024 11:58 AM, Allen
Samuels wrote:<br>
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That is a very old document. What is that OS, Windows 95?
It's not younger than XP, that's for sure.</div>
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We do have this guide on the pansophy homepage about <a href="https://pansophy.jlab.org/pansophy/Documents/DocuShareDrivePDF.pdf" id="LPlnk417261" title="https://pansophy.jlab.org/pansophy/Documents/DocuShareDrivePDF.pdf" moz-do-not-send="true">
installing DocuShare Drive</a>. The screen recording seem
to be having trouble, but the steps should still be good.
I'll warn you though that it's not supported by DocuShare
anymore. Also it's limited by Windows Explorer limits,
meaning you'll lose functionality the deeper you go into
folders because of the file path character limit. Moving or
renaming documents at that stage will just have them revert
to their previous state but with new modified dates. It's
still useful, but there's several projects I can't use it on
anymore because of that. For those I revert to the browser.</div>
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I'll leave your service request open for now as you work
through the install. Let me know when you have it installed
and working, and I'll close it up.</div>
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<br>
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Allen</div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Gary Cheng
<a class="x_moz-txt-link-rfc2396E" href="mailto:cheng@jlab.org" moz-do-not-send="true"><cheng@jlab.org></a><br>
<b>Sent:</b> Friday, November 8, 2024 11:46 AM<br>
<b>To:</b> Allen Samuels <a class="x_moz-txt-link-rfc2396E" href="mailto:samuels@jlab.org" moz-do-not-send="true">
<samuels@jlab.org></a>; Valerie Bookwalter <a class="x_moz-txt-link-rfc2396E" href="mailto:bookwalt@jlab.org" moz-do-not-send="true">
<bookwalt@jlab.org></a>; <a class="x_moz-txt-link-abbreviated moz-txt-link-freetext" href="mailto:adapps@jlab.org" moz-do-not-send="true">
adapps@jlab.org</a> <a class="x_moz-txt-link-rfc2396E" href="mailto:adapps@jlab.org" moz-do-not-send="true">
<adapps@jlab.org></a><br>
<b>Cc:</b> <a class="x_moz-txt-link-abbreviated moz-txt-link-freetext" href="mailto:pansophy@jlab.org" moz-do-not-send="true">
pansophy@jlab.org</a> <a class="x_moz-txt-link-rfc2396E" href="mailto:pansophy@jlab.org" moz-do-not-send="true">
<pansophy@jlab.org></a><br>
<b>Subject:</b> Re: [Pansophy] Pansophy Request
Confirmation:</font>
<div> </div>
</div>
<div><font face="Calibri">Hi Allen,<br>
<br>
I think so. I found a very old document authored by Bonnie
Madre who retired years ago. In that document, she talks
about the DocuShare Windows Client software.
<br>
<br>
Thanks,<br>
Gary<br>
</font><br>
<div class="x_x_moz-cite-prefix">On 11/8/2024 11:42 AM,
Allen Samuels wrote:<br>
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Gary,</div>
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<br>
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I got your service request. When you ask for the
DocuShare Windows client, do you mean DocuShare Drive?
That's the one that lets you access DocuShare via
windows explorer.</div>
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Allen</div>
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<div id="x_x_divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Pansophy
<a class="x_x_moz-txt-link-rfc2396E" href="mailto:pansophy-bounces@mailman.jlab.org" moz-do-not-send="true">
<pansophy-bounces@mailman.jlab.org></a> on
behalf of adapps--- via Pansophy <a class="x_x_moz-txt-link-rfc2396E" href="mailto:pansophy@mailman.jlab.org" moz-do-not-send="true">
<pansophy@mailman.jlab.org></a><br>
<b>Sent:</b> Friday, November 8, 2024 11:32 AM<br>
<b>To:</b> Valerie Bookwalter <a class="x_x_moz-txt-link-rfc2396E" href="mailto:bookwalt@jlab.org" moz-do-not-send="true">
<bookwalt@jlab.org></a>; Gary Cheng <a class="x_x_moz-txt-link-rfc2396E" href="mailto:cheng@jlab.org" moz-do-not-send="true">
<cheng@jlab.org></a><br>
<b>Cc:</b> <a class="x_x_moz-txt-link-abbreviated x_moz-txt-link-freetext moz-txt-link-freetext" href="mailto:pansophy@jlab.org" moz-do-not-send="true">
pansophy@jlab.org</a> <a class="x_x_moz-txt-link-rfc2396E" href="mailto:pansophy@jlab.org" moz-do-not-send="true">
<pansophy@jlab.org></a><br>
<b>Subject:</b> [Pansophy] Pansophy Request
Confirmation:</font>
<div> </div>
</div>
<div>
<p>Hello CHENG <br>
Your request has been successfully received. <br>
Soon a pansophy team member will be assigned to your
request. <br>
They may reach out to you for more information if
needed. <br>
You will recieve another email after your request has
been completed. <br>
<br>
<br>
Request Type: General Request <br>
Priority Level: 1 <br>
Request Notes: Is there instruction on how to install
the DocuShare Windows client? I can't even find a
place to download the client. Is Pansophy team
responsible for DocuShare technical support, or, I
shall ask JLAB IT for help on DocuShare related
issues?
<br>
Project: EIC591SC <br>
<br>
<br>
<br>
<br>
<br>
<br>
Have a great day. <br>
Pansophy Team</p>
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