[Sane-analysis] [Fwd: [All_jlau] Network Status 7/10 ~9:30 am]

[Mark Jones]

-------- Original Message --------
Subject: 	[All_jlau] Network Status 7/10 ~9:30 am
Date: 	Sun, 10 Jul 2011 09:44:44 -0400
From: 	Roy Whitney <whitney at jlab.org>
To: 	All Staff & Users <all_jlau at jlab.org>



All Staff and Users,

The password changes are going through very well with only a few
problems.  As the problems appear to be coming from a variety of
external connection issues, if your attempt fails please include the
following  pieces of information:

     * Put your lab username in the subject line to the helpdesk at jlab.org
       email as "Password change attempt failed - username"
     * In the body of your email include:
           o The exact error message you received when attempting to
             change your password
           o The operating system and browser you were using

Roy Whitney
Chief Information Officer

___________________________

Prior message: Network Status 7/9 ~5:30 pm

All Staff and Users,

The systems now are ready to change passwords as the next to last step
for reestablishing full Internet connectivity for the lab. If sufficient
staff and users update their passwords, Internet connectivity to and
from the lab will be made available at 3:00 pm ET Monday, 7/11.
Connectivity will be delayed by one day if the number of passwords
updated by 3:00 pm Monday are insufficient.

Change your password now in order to keep your account active and to
help reestablish Internet connectivity. After 3:00 pm Monday (or delayed
at the most by one day as indicated above), if you have not changed your
password, you will need to contact the helpdesk by phone (757-269-7155)
to reactivate your account. Please use the following link to change your
password (it works both on and off-site):

https://jman.jlab.org/MasterController/JPasswdClient.jsp

IMPORTANT: If your attempt to change your password fails, please alert
the helpdesk immediately by sending an email to helpdesk at jlab.org
<mailto:helpdesk at jlab.org?subject=Password%20change%20attempt%20failed>
with the subject "Password change attempt failed".

Other notes:

     * On the password web page, you will need to enter a valid password
       and check a box that says you agree to the "JLab Computer User
       Responsibilities
       <https://cc.jlab.org/jlabcomputeruserresponsibilities>" before a
       submit button will appear that will let you change your password.
     * Do not use three or more consecutive letters that are in your
       name, for your new password.


Additional information including the status of various web applications
will be made available as updates occur using the following link (on
site only):

http://www.jlab.org/status/

Contact the helpdesk for any issues:  helpdesk at jlab.org
<mailto:helpdesk at jlab.org>, 7155

Roy Whitney
Chief Information Officer

-- 
				Mark Jones
				757-269-7733
				jones at jlab.org
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