[acg] Your Incident INC0424165 has comments added - Install new coffee machine

Tue Jun 3 12:19:54 EDT 2025

"Just give us whatever 85, 89 and every other building has"
Seems to work find over there
________________________________
From: acg <acg-bounces at jlab.org> on behalf of Gary Croke via acg <acg at jlab.org>
Sent: Tuesday, June 3, 2025 11:54 AM
To: Erik Werlau <werlau at jlab.org>
Cc: Daniel Moser <moser at jlab.org>; Ken Surles-Law <law at jlab.org>; Gary Croke via acg <acg at jlab.org>; Eric Deir <deir at jlab.org>; Reza Kazimi <kazimi at jlab.org>; Yan Wang <ywang at jlab.org>; Kathy Larrieu <klarrieu at jlab.org>; Matthew Poelker <poelker at jlab.org>
Subject: Re: [acg] Your Incident INC0424165 has comments added - Install new coffee machine

Damn it Erik!

Okay, we want all the things.  With the number of Very Important People in our building, they should give us what we want 😁

________________________________
From: Erik Werlau <werlau at jlab.org>
Sent: Tuesday, June 03, 2025 11:50 AM
To: Gary Croke <gcroke at jlab.org>
Cc: Daniel Moser <moser at jlab.org>; Ken Surles-Law <law at jlab.org>; Gary Croke via acg <acg at jlab.org>; Eric Deir <deir at jlab.org>; Reza Kazimi <kazimi at jlab.org>; Yan Wang <ywang at jlab.org>; Kathy Larrieu <klarrieu at jlab.org>; Matthew Poelker <poelker at jlab.org>
Subject: Re: [acg] Your Incident INC0424165 has comments added - Install new coffee machine

I think it’s just a cold water line as the Keurig self heats?

This would remove our ability to filter the water we put in to the keurig. Unless they can add a filter we can have changed.

On Jun 3, 2025, at 11:49 AM, Gary Croke via acg <acg at jlab.org> wrote:

I made sure to ask that they either leave the old one in place or replace with a plumbed one.

________________________________
From: Daniel Moser <moser at jlab.org>
Sent: Tuesday, June 03, 2025 11:47 AM
To: Gary Croke <gcroke at jlab.org>; Ken Surles-Law <law at jlab.org>; Gary Croke via acg <acg at jlab.org>; Eric Deir <deir at jlab.org>; Reza Kazimi <kazimi at jlab.org>; Yan Wang <ywang at jlab.org>; Kathy Larrieu <klarrieu at jlab.org>; Matthew Poelker <poelker at jlab.org>
Subject: Re: Your Incident INC0424165 has comments added - Install new coffee machine

Up vote Brad's e-mail — as long as the coffee maker remains, sounds good.
________________________________
From: Gary Croke <gcroke at jlab.org>
Sent: Tuesday, June 3, 2025 11:43 AM
To: Ken Surles-Law <law at jlab.org>; Gary Croke via acg <acg at jlab.org>; Daniel Moser <moser at jlab.org>; Eric Deir <deir at jlab.org>; Reza Kazimi <kazimi at jlab.org>; Yan Wang <ywang at jlab.org>; Kathy Larrieu <klarrieu at jlab.org>; Matthew Poelker <poelker at jlab.org>
Subject: Re: Your Incident INC0424165 has comments added - Install new coffee machine

Seems we have a quorum.  Request has been made.

________________________________
From: Ken Surles-Law <law at jlab.org>
Sent: Tuesday, June 03, 2025 11:38 AM
To: Theo McGuckin <tsm at jlab.org>; Gary Croke via acg <acg at jlab.org>; Daniel Moser <moser at jlab.org>; Eric Deir <deir at jlab.org>; Reza Kazimi <kazimi at jlab.org>; Yan Wang <ywang at jlab.org>; Kathy Larrieu <klarrieu at jlab.org>; Matthew Poelker <poelker at jlab.org>; Gary Croke <gcroke at jlab.org>; Sue Witherspoon <withers at jlab.org>
Subject: Re: Your Incident INC0424165 has comments added - Install new coffee machine

If everyone else wants it then "by golly" I want it too! That would be a yes....

Ken
________________________________
From: Theo McGuckin <tsm at jlab.org>
Sent: Tuesday, June 3, 2025 11:32 AM
To: Gary Croke via acg <acg at jlab.org>; Daniel Moser <moser at jlab.org>; Eric Deir <deir at jlab.org>; Reza Kazimi <kazimi at jlab.org>; Yan Wang <ywang at jlab.org>; Kathy Larrieu <klarrieu at jlab.org>; Ken Surles-Law <law at jlab.org>; Matthew Poelker <poelker at jlab.org>; Gary Croke <gcroke at jlab.org>; Sue Witherspoon <withers at jlab.org>
Subject: Re: Your Incident INC0424165 has comments added - Install new coffee machine

I vote yay
I use it about once a day, if they need some numbers
________________________________
From: acg <acg-bounces at jlab.org> on behalf of Sue Witherspoon via acg <acg at jlab.org>
Sent: Tuesday, June 3, 2025 11:30 AM
To: Gary Croke via acg <acg at jlab.org>; Daniel Moser <moser at jlab.org>; Eric Deir <deir at jlab.org>; Reza Kazimi <kazimi at jlab.org>; Yan Wang <ywang at jlab.org>; Kathy Larrieu <klarrieu at jlab.org>; Ken Surles-Law <law at jlab.org>; Matthew Poelker <poelker at jlab.org>; Gary Croke <gcroke at jlab.org>
Subject: Re: [acg] Your Incident INC0424165 has comments added - Install new coffee machine

Yes, please!
________________________________
From: acg <acg-bounces at jlab.org> on behalf of Gary Croke via acg <acg at jlab.org>
Sent: Tuesday, June 3, 2025 11:26 AM
To: Gary Croke via acg <acg at jlab.org>; Daniel Moser <moser at jlab.org>; Eric Deir <deir at jlab.org>; Reza Kazimi <kazimi at jlab.org>; Yan Wang <ywang at jlab.org>; Kathy Larrieu <klarrieu at jlab.org>; Ken Surles-Law <law at jlab.org>; Matthew Poelker <poelker at jlab.org>
Subject: [acg] Fw: Your Incident INC0424165 has comments added - Install new coffee machine

B87 folks,

Do we want to ask Facilities for a plumbed hot water line for the kitchen?

________________________________
From: Bryan Papaj <papaj at jlab.org>
Sent: Tuesday, June 03, 2025 9:10 AM
To: Gary Croke <gcroke at jlab.org>
Subject: RE: Your Incident INC0424165 has comments added - Install new coffee machine

Hi Gary,

Is the Keurig that was installed sufficient or is the preference for a tankless model that has a water line plumbed to it in the break room of B87?

The facilities guys need some direction on how to proceed.

Regards,

Bryan

From: Facilities <jlab at servicenowservices.com>
Sent: Wednesday, May 28, 2025 4:01 PM
To: Bryan Papaj <papaj at jlab.org>; Gary Croke <gcroke at jlab.org>
Subject: Your Incident INC0424165 has comments added - Install new coffee machine

Subject: Install new coffee machine

Incident: INC0424165

Comments:

________________________________

05-28-2025 04:00:23 PM EDT - ServiceNow Automated Account Additional comments

Comment entered by Facilities group - Linda Sippel
Update from Jeff Beattie
Please let us know as soon as possible as the new machine and installation is approx.. $1K.

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05-28-2025 03:22:50 PM EDT - Bryan Papaj Additional comments

Understood. Gary, can you weigh in on if the current Keurig is sufficient or a tankless model is preferred.

________________________________

05-28-2025 03:20:29 PM EDT - ServiceNow Automated Account Additional comments

Comment entered by Facilities group - Linda Sippel
Response from Al
The original request was for a tankless model. If the current one is sufficient let us know please. A tank less model will require additional plumbing as well.

________________________________

05-28-2025 02:54:27 PM EDT - Bryan Papaj Additional comments

Al, a previous comment said that a new Keurig was installed and I have seen it in the break room. The latest log says that a coffee maker is on order. Is there a different coffee maker being installed other than the Keurig that is there?

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05-28-2025 02:40:22 PM EDT - ServiceNow Automated Account Additional comments

Comment entered by Facilities group - Al Porto
Log Entry
Approval received. Coffee maker on order.

________________________________

04-23-2025 03:30:27 PM EDT - ServiceNow Automated Account Additional comments

Comment entered by Facilities group - Al Porto
Log Entry
Installed Keurig.

________________________________

04-23-2025 09:40:15 AM EDT - ServiceNow Automated Account Additional comments

Status change by Facilities group - Brandon Richardson
Status changed to : WORKING

________________________________

04-23-2025 09:34:20 AM EDT - Bryan Papaj Additional comments

Request a new commercial Keurig pod machine that has the water line and water filter piped to it. The existing Bunn coffee maker in the breakroom is old and in need of replacement.

You can view all the details of the incident by following the link below:

Take me to the Incident<https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3Dc52e33024745e610d1454080236d43c0&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=X5WFMF0hyW7qgl2TnZZCdw&m=EZxWoGn28Nejn0fzbVAN_qi-XODc9FuuPDpNuMatAhPL3c3B1iJXFEfFfncZJsQO&s=hd_6XAsot-yHhVY_CyvaEOJIiosszaHOBF3D1nPG_S8&e=>

Original Request:

Request a new commercial Keurig pod machine that has the water line and water filter piped to it. The existing Bunn coffee maker in the breakroom is old and in need of replacement.

-Date work should be completed by: 2025-05-21

-Minimum Access Training Requirements: Gert

-Other Requirements or Special Conditions: None

Ref:MSG1487336_35qGn3zq4lixItmQXUWT

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