[All_jlab_accounts] JLab Email/Calendar Intermittent Access Issue

[Kandice Carter]

Sent on behalf of Computing and Networking Infrastructure

An intermittent issue with the integrated email/calendar client Zimbra is currently affecting some users. One of JLab's pool of Zimbra servers is having an intermittent issue. When the issue happens, some users may be locked out of their Zimbra accounts for about 5-10 minutes. If you experience a sudden disconnect from Zimbra, please wait 10 minutes, and your access will be restored. This issue is currently happening multiple times per day. We are working with the Zimbra support team to identify a cause and solution. If you are unable to access Zimbra for an extended period or experience any other computer-related issues, please contact the IT Division Helpdesk at helpdesk at jlab.org or x7155.


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