[Cst_pnt] Impromptu Problems --- Fix Attached **Important Update for ALL COSTPOINT USERS**

[Matthew Krug]

All Costpoint Users: 

Please note that this problem ALSO impacts users that are NOT on the business network who access the Costpoint application through the Costpoint Remote Desktop Server (or admw14/admw15). Anyone experiencing printing problems through the Costpoint Remote Desktop Server on ANY application must remove ALL local printers (e.g. any printer does does NOT have the word *redirected* included in its name) and then re-add the printers they wish to use on the Costpoint Remote Desktop Server. 

Again, sorry for the problems....please let me know if you need any assistance. As we find any other issues that arise, we will let you know. 

Matt 


From: "Matthew Krug" <mkrug at jlab.org> 
To: "cst" <cst_pnt at jlab.org> 
Sent: Wednesday, March 11, 2015 8:32:13 AM 
Subject: Re: [Cst_pnt] Impromptu Problems --- Fix Attached 

All Impromptu Users: 

The source of the error was a new printer added to the RDP Server; IT is testing a new print server and although it should not have impacted Impromptu, the simple addition of a new printer caused our errors. IF you exhibit any of the problems mentioned below, please exit Impromptu, remove your default printer and then re-add the same printer. Once you have performed this function, return to Impromptu, all should again be operational... 

If you have not experienced the problems mentioned below...just continue to work as normal. 

Sorry for the problems, please let me know if the resolution above does not fix your problem... 

Thanks! 

Matt 



From: "Matthew Krug" <mkrug at jlab.org> 
To: "cst" <cst_pnt at jlab.org> 
Sent: Wednesday, March 11, 2015 7:40:43 AM 
Subject: [Cst_pnt] Impromptu Problems Continue 

All Impromptu Users: 

We experienced intermittent problems with the Remote Desktop Server (Costpoint, admw4,& admw15) specifically related to Impromptu yesterday. The symptoms include: 


    * Running a report, but having nothing appear on the screen after the report is complete (you may change the view to screen view to see the report) 
    * Running a report, but being unable to actually print the report (error message: there is not enough memory for the operation) 
    * Other "limited memory" issues 

The problems appeared to be related to a memory issue, so IT rebooted the servers last night. This has not resolved the problem, we are working with IT to provided a resolution. 

Matthew Krug (Matt) 
Financial Systems Manager 
Jefferson Lab 
757.269.7120 

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