[Dsg-halla_gem] EPICS webpage frozen

[Marc Mcmullen]

Everything is back online.

Marc
________________________________
From: Dsg-halla_gem <dsg-halla_gem-bounces at jlab.org> on behalf of Marc Mcmullen <mcmullen at jlab.org>
Sent: Sunday, December 5, 2021 2:11 AM
To: Xinzhan Bai <xbai at jlab.org>; ewertz at jlab.org <ewertz at jlab.org>; adr at jlab.org <adr at jlab.org>; dsg-halla_gem at jlab.org <dsg-halla_gem at jlab.org>
Subject: Re: [Dsg-halla_gem] EPICS webpage frozen

Hi Xinzhan,

This is a networking issue with the lab. If you use the VPN, the webpage works fine. Try remote logging into a computer onsite and pull up the webpage.

I'll contact the Accelerator/CC on Monday to see if something needs to be rebooted.

I'll check-in on the flows a couple of times a day to make sure it's running.

By the way, the flows are normal on both the BB in the Hall and SBS in the EEL.



Regards,
Marc
________________________________
From: Xinzhan Bai <xbai at jlab.org>
Sent: Saturday, December 4, 2021 8:44 PM
To: Marc Mcmullen <mcmullen at jlab.org>; ewertz at jlab.org <ewertz at jlab.org>; adr at jlab.org <adr at jlab.org>
Subject: EPICS webpage frozen


Dear Marc,

The epics webpage we used for monitoring gas flow rate seems frozen, Alex
said we might need to reboot IOC, could you please take a look?

Please see the epics webpage I am referring to:


https://epicsweb.jlab.org/wedm/screen?edl=%2fa%2fopsuser%2fmccops%2fedm%2fdsg%2fGEM_flow_press.edl~.edl

Thanks a lot!

Best Regards,

Xinzhan

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