[Dsg-halla_gem] FW: Your Incident INC0257086 has comments added - Remote access to CAEN HV crate support

[Holly Szumila-Vance]

From: IT Service Desk <jlab at servicenowservices.com>
Date: Wednesday, October 2, 2024 at 3:55 PM
To: Holly Szumila-Vance <hszumila at jlab.org>, Pablo Campero Rojas <campero at jlab.org>
Subject: Your Incident INC0257086 has comments added - Remote access to CAEN HV crate support

Subject: Remote access to CAEN HV crate support

Incident: INC0257086

Comments:

________________________________
10-02-2024 03:54:45 PM EDT - Andrew Seitz Additional comments
Do you still need assistance with this?
________________________________
09-20-2024 03:50:28 PM EDT - Andrew Seitz Additional comments
What is the name of the device? If you set a scheduled date for the support work to take place then I can temporarily allow them access to the crate.
________________________________
09-19-2024 09:42:21 AM EDT - Holly Szumila-Vance Additional comments
received from: hszumila at jlab.org

Good morning,

We have a crate from CAEN that will need the company (CAEN) to be able to remotely log into for diagnosing problems. They typically do this by having us open the TCP 80 port and sharing the connection details. I don’t know how to do this at Jefferson Lab because of our system security. Do you have suggestions or guidelines?

Thanks,
Holly

You can view all the details of the incident by following the link below:
Take me to the Incident<https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3D215927e41bb81a10a2c7db1de54bcb5d&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=NNRUDg2C8cJitJ467evUCKcfCgAu8FJaa8E-U6WOa6I&m=G3jE3aiBMQpQelWpHs8RrA2eEOQsrcldB0SW5HSfdutqVn0LROB-lbpos26pmu93&s=bY1K5yzUjbZkdYhW8X6HJTt3aXZvisxjgSFKAImQzw4&e=>

Original Request:

Good morning,

We have a crate from CAEN that will need the company (CAEN) to be able to remotely log into for diagnosing problems. They typically do this by having us open the TCP 80 port and sharing the connection details. I don’t know how to do this at Jefferson Lab because of our system security. Do you have suggestions or guidelines?

Thanks,
Holly


Ref:MSG1287676_TmWR3oMLmFkvE56h1rOI
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