[dsg-halla_solid] Your Incident INC0094277 has comments added - Change subnet for PC

[Pablo Campero Rojas]

Hello Whit,

I'm done setting up PHYCAD56, which was renamed to ENPWSEAY-PC.

All required software installations and configurations to access the HMI applications as a client was completed.
I tested accessibility and the HMI screens can be accessed remotely through this computer with no issues.

Are you in your office?


-Pablo
________________________________
From: Whit Seay <wseay at jlab.org>
Sent: Wednesday, February 1, 2023 11:18 AM
To: Pablo Campero Rojas <campero at jlab.org>
Subject: Re: Your Incident INC0094277 has comments added - Change subnet for PC

Okay...  I'll go deliver it to the help desk now.
________________________________
From: Pablo Campero Rojas <campero at jlab.org>
Sent: Wednesday, February 1, 2023 11:03 AM
To: Whit Seay <wseay at jlab.org>
Subject: Fw: Your Incident INC0094277 has comments added - Change subnet for PC

Hello Whit,
It seems like the computer needs to be rebuilt and renamed prior to change its subnet. See the emails below.
We need to take the computer to the help desk.

________________________________
From: IT Service Desk <jlab at servicenowservices.com>
Sent: Wednesday, February 1, 2023 10:52 AM
To: Pablo Campero Rojas <campero at jlab.org>
Subject: Your Incident INC0094277 has comments added - Change subnet for PC


Subject: Change subnet for PC

Incident: INC0094277

Comments:

________________________________
02-01-2023 10:51:59 AM EST - Andrew Seitz Additional comments
I spoke with Todd Coates about this machine and it sounds like it is being repurposed and will no longer be used for CAD. In that case the system will need to be brought to the helpdesk to be renamed and rebuilt, and transferred to helpdesk management instead of Todd.

We can try to get this done soon if you are able to bring it to the helpdesk this morning.
________________________________
02-01-2023 10:21:20 AM EST - Davis Wright Additional comments
Pablo called inquiring on status of incident
________________________________
02-01-2023 08:26:04 AM EST - Pablo Campero Rojas Additional comments
received from: campero at jlab.org

Hello,
Please change computer with host name: PHYCAD56 from the .74 subnet to the .196 subnet (hallA dev) as soon as possible.

Thanks,
Pablo

You can view all the details of the incident by following the link below:

Take me to the Incident<https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3D4412de741b7ce150f0b4dc6ce54bcb9d&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=LBO4X3ekFDih7d6NqFyLjO7NO1_H3269eKtMQRxzGWE&m=yI9PZSIcQTn8eJNdCksO02RicPVGp1LLGCYsLg63N9PFxU01KNTcPH2KiqA_g_X5&s=MLzqioeNWG67qmrD5W5sCuBi5OWydoTZwkthwm4Pxc8&e=>


Original Request:

Hello,
Please change computer with host name: PHYCAD56 from the .74 subnet to the .196 subnet (hallA dev) as soon as possible.

Thanks,
Pablo



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