[Pansophy] FW: Your Incident INC0031343 has comments added - DocuShare Drive for SRF Traveler Authors - access for installation

[Valerie Bookwalter]

From: IT Service Desk <jlab at servicenowservices.com>
Sent: Thursday, November 12, 2020 12:09 PM
To: Valerie Bookwalter <bookwalt at jlab.org>
Subject: Your Incident INC0031343 has comments added - DocuShare Drive for SRF Traveler Authors - access for installation


Subject: DocuShare Drive for SRF Traveler Authors - access for installation

Incident: INC0031343

Comments:

________________________________
11-12-2020 12:08:55 PM EST - Marty Wise Additional comments
Valerie,
Thanks.

Checking that path (\\jlabwin\SW_dist\<file://jlabwin/SW_dist/>...), it looks like permission is granted to all JLab domain users, so people shouldn't have any problem getting to that directory and files.

Checking the readme.txt file in that directory though, it refers to a web page -- https://www.jlab.org/IR/docushareClient.html for installation instructions. That web page gives the path as L:\DocushareClient . This is an old, defunct path. We migrated those files to the new (\\jlabwin\sw_dist\<file://jlabwin/sw_dist/>... path) a while back. and, only recently actually removed the old path.

Is it possible that your users are trying to use the old location? If so, I think pointing them to the new location is all that is needed.

Please check and let me know if this doesn't work for you.

Take care,

Marty Wise
JLab CST/CNI
________________________________
11-12-2020 11:12:47 AM EST - Valerie Bookwalter Additional comments
\\jlabwin\SW_Dist\UserApps\DocushareClient<file://jlabwin/SW_Dist/UserApps/DocushareClient>
DSDriveSetup_1.5.2.30_x64_en_W10.exe
________________________________
11-10-2020 08:25:11 AM EST - Marty Wise Additional comments
Valerie, sorry you guys are having problems. Can you give me the path you were using to do the install? I need to make sure I'm looking at the same thing you are.

Thanks,

Marty WIse
JLab CST/CNI
________________________________
11-06-2020 09:24:55 AM EST - Valerie Bookwalter Additional comments
received from: bookwalt at jlab.org<mailto:bookwalt at jlab.org>

The Pansophy team uses the DocuShare Drive for simplifying the transfer of files to DocuShare.
The traveler authors would also like to be able to do this (mount DocuShare as a drive)
However, when we last tried to install from jlabwin some users did not have permission
Can the permissions be changed or the install package be put somewhere that the SRF users can get to the install package?
We, the Pansophy Team, will be glad to help users install the DSdrive, but we do need to be able to have users get there.

Thank You for your help

You can view all the details of the incident by following the link below:
Take me to the Incident<https://urldefense.proofpoint.com/v2/url?u=https-3A__jlab.servicenowservices.com_nav-5Fto.do-3Furi-3Dincident.do-3Fsys-5Fid-3Da0a483f91b50a450a888ea4ce54bcbae&d=DwMFaQ&c=CJqEzB1piLOyyvZjb8YUQw&r=aYqUCPYT_88Bj0dWUVdMaJfxMdMxnE6zbzxulqpTgEw&m=eX5JwKKsS76wFGwDcIHEQ_T4vq30g6TUw_lQhgb5ur4&s=bcaR0PVJ6QglxbmyUdJlDw44Wyu4TWiG4pxMlWAADF8&e=>

Original Request:

The Pansophy team uses the DocuShare Drive for simplifying the transfer of files to DocuShare.
The traveler authors would also like to be able to do this (mount DocuShare as a drive)
However, when we last tried to install from jlabwin some users did not have permission
Can the permissions be changed or the install package be put somewhere that the SRF users can get to the install package?
We, the Pansophy Team, will be glad to help users install the DSdrive, but we do need to be able to have users get there.

Thank You for your help


Ref:MSG0265654_L76X91OPbsC0AE3e1JCN
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