[Pansophy] Service Request

[Matthew Menia]

Good morning Tony,

The service request systems are in different stages of development. Below I have given a brief rundown of all ongoing work for each. I am available to provide demonstrations and more in-depth explanations for each system if needed.

Chemistry Request:

  *
This system has been completed and fully released on the production server.
  *
We held a training for admin users and released the code in production on Tuesday May 6th , 2025. (Attendees/Meeting Invite are attached below)
  *
Danny Forehand is working with Myung Bang to setup a printer and computer for users to complete the form at the drop off location. (Email attached below)
  *
We would like to formally request acknowledgement of completion for our scope of work.

EBW Request:

  *
This system has a planned phased release. The first version of this software is in its beta release in production and handles welding request/parameters.
     *
EBW team provided a list of users to use the system during this period. We have received feedback and work to integrated/plan for changes. (Email attached below)
  *
There is a bug for automatic traveler instantiation and data upload into travelers. This does not affect the users ability to submit requests or make admin changes.

Cavity RF Test Request (VTA):

  *
This system is currently in production. It was released following an admin user training on Thursday July 10th, 2025.
     *
Following this  the VTA team began using the system and had some feedback.
  *
When using the request form and its auto populate function from an approved test plan fields are locked.  This raised concerns and a meeting was held to discuss possible solutions.
     *
We agreed on a solution and I have been working to implement the needed changes. (Emails attached below)
  *
Currently this system does fulfill CAPA 067.

    
I also actively monitor production error emails to check for any bugs in the code. Support in training users in each system is available if requested.

Kind Regards,
Matthew Menia
________________________________
From: Pansophy <pansophy-bounces at jlab.org> on behalf of Tony Reilly via Pansophy <pansophy at jlab.org>
Sent: Thursday, August 21, 2025 10:25 AM
To: Kirk Davis <kdavis at jlab.org>; Danny Forehand <forehand at jlab.org>; Adam O'Brien <aobrien at jlab.org>; John Buttles <buttles at jlab.org>; Justin Kent <jtkent at jlab.org>; Anthony Malave-Colon <acolon at jlab.org>
Cc: pansophy <pansophy at jlab.org>
Subject: [Pansophy] Service Request

Hi All,

The Pansophy Team has done a good job in completing the software packages for online service request. Please update me on where we are on the implementation of the following;


  *
Cavity RF Test Request
  *
EBW Request
  *
Chemistry Request

I would like to see the request online and being used. Please let me know what help is needed.

Thanks,
Tony
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