[Ace] hardware

[Brad Cumbia]

Heidi, what is the hostname of the computer you are having trouble with?

______________
Brad Cumbia

Accelerator Network Engineer
Accelerator SysAdmin Group

Thomas Jefferson National Accelerator Facility
12000 Jefferson Avenue
Newport News, Virginia 23606
Phone (757)269-5839

________________________________
From: Ace <ace-bounces at jlab.org> on behalf of Brian Bevins <bevins at jlab.org>
Sent: Thursday, March 25, 2021 1:44:06 PM
To: Heidi Fansler <fansler at jlab.org>; Brad Sawatzky <brads at jlab.org>
Cc: ace at jlab.org <ace at jlab.org>
Subject: Re: [Ace] hardware

Hi Heidi,

Sorry to hear you're having trouble. If you couldn't connect at all, it might be an issue I could help you with. A slowdown does sound more like network links. I've CC'd our ACE group who can hopefully help you out. The process would normally start with an ACE-PR.

--Brian
________________________________
From: Heidi Fansler <fansler at jlab.org>
Sent: Thursday, March 25, 2021 1:33 PM
To: Brian Bevins <bevins at jlab.org>; Brad Sawatzky <brads at jlab.org>
Subject: hardware

Brian,


I am experiencing painfully slow page loads etc., when logging into a
computer located in TED 1545.  Brad Sawatzky suggested you might be able
to upgrade network hardware and improve the connectivity issues?  Is
this a possibility? If so, how should I initiate the process?


Thanks,


Heidi Fansler

757-269-6915

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